Overview
According to a 2023 International Trade Administration publication, UAE (United Arab Emirates) has the largest market value for e-commerce than all other Gulf Cooperation Council (GCC) states. Thanks to its massive 53% increase in sales (totaling $3.9 billion) during 2020, online shopping has become more prevalent in the nation than ever.
Even the Dubai Chamber of Commerce and Industry has predicted ecommerce alone to generate $8 billion in sales by 2025, making it the best time to open an online store in the region. Not sure who the big guns are behind this success? Read along as we take you through 11 of the best e-commerce companies in the dubai, UAE.
11 Best eCommerce Companies in Dubai, UAE
From baby products to comprehensive marketplaces, check out how the top ecommerce companies in UAE have made their mark on the nation.
1. Amazon.ae
Amazon is our first pick for the list and really shouldn’t come off as a surprise. Its UAE store hosts a variety of products ranging from daily appliances and electronics to apparel. It is known for offering fast delivery and an easy user experience.
Helping customers pay for products via multiple payment options makes it an ideal choice among all citizens to buy items online. Available in both Arabic and English, the platform also provides a mobile application for extra buying convenience:
Best services:
- Wide range of products
- Provides a mobile app
- Multi-lingual support
Unique Selling Point: Apart from delivering products, Amazon also offers field services like electronic repairs, product installation for home appliances, and car rental.
2. Noon.com
Founded in 2016, Noon is another reliable option for shipping online and is quite possibly the best ecommerce company in UAE. Similar to Amazon, this marketplace also hosts a wide range of products and separates specific services like Noon Daily (daily grocery) and NoonPay (a P2P payment system). Noon Daily is available as a mobile app as well as an online shopping platform.
Thanks to a $1 billion investment from its founder Mohamed Alabbar and Saudi Arabia’s PIF (Public Investment Fund), the platform has grown to be one of the largest online marketplaces in UAE.
Best services:
- Facilitates same-day delivery within KSA and UAE.
- Provides free returns.
- Multiple payment options.
Unique Selling Point: Enables users to order products like bread, vegetables, and medicines directly from select nearby retail shops.
3. Ounass.com
Ounass is a luxury ecommerce store that lets citizens in Middle Eastern countries like Qatar, Bahrain, Kuwait, Oman, Sharjah, and Saudi order products from high-end international brands. This luxury ecommerce website also exists as a mobile app.
Founded in 2016, this ecommerce business hosts 300+ brands. In addition to luxury apparel, the platform also hosts other products, such as accessories, gifts, and bags. This ecommerce store also fulfills all deliveries in Dubai within 2 hours and provides zero-cost gift packaging.
Best services:
- Enables address and date change after order placement
- Offers next-day fulfillment in various Middle East regions.
- Allows making payments in multiple installments.
Unique Selling Point: Delivers all Dubai-based orders on the same day within 2 hours.
4. Namshi.com
Namshi is an ecommerce marketplace that was acquired by Noon.com in 2023. It mainly serves as a clothing store and is a prominent fashion leader in the dubai, UAE. It is known for its quality products. With 1800+ brands to choose from, you can choose from entry-level to luxurious products under one roof. For orders placed before 4 PM and over 350 AED, Namshi delivers the package within the same day.
Best services:
- Displays estimated dates of delivery.
- Same-day delivery for high quality and high-value orders.
- Supports cash on delivery.
Unique Selling Point: Allows users to browse from 1800+ brands ranging from fashion, shoes, and bags, to sportswear.
5. Mumzworld
As the name suggests, Mumzworld is a shopping platform that primarily targets new mothers and sells baby products. This ranges from maternity apparel, baby clothes, and items for children up to the age of 12.
Mumzworld also provides free delivery for orders exceeding 100 AED (in UAE) and 500 SAR (in Saudi). Other Middle Eastern countries also get discounted shipping rates. The Mumzworld mobile app lets you place orders 24/7.
Best Services:
- Free shipping on high-order values.
- Price-match guarantee if users find lower prices elsewhere.
- Hosts products from 4500+ leading brands.
Unique Selling Point: A complete solution for new parents looking to buy all baby and maternity products under one roof.
6. Desertcart
Formed in 2014, Desertcart is our sixth pick for the list. The online store largely deals with providing high quality products that aren’t usually available in the MENA region from countries like the UK, Japan, and the USA. With a catalog of 50+ million products, it facilitates priority delivery in Oman, Bahrain, Saudi Arabia, Kuwait, Qatar, and other regions in the United Arab Emirates.
Best Services:
- Offers one free international delivery with a monthly subscription.
- Consolidates 100+ million products from other countries in one store.
- Lets users connect with the support team 24/7 via chat.
Unique Selling Point: Provides a Desertcart Assistant that enables customers to easily buy any product from any website.
7. Jumbo Electronics
Jumbo Electronics is the oldest brand on our list. Founded in 1974 as a normal electronics brick-and-mortar store, the company has now become a leading distributor of Sony products and quite possibly the best ecommerce platform in dubai, UAE to buy anything Sony-related.
Four decades after its inception (2014), Jumbo Electronics built its online store and now sells a wide range of electronics from various brands.
Best Services:
- Provides free shipping on orders above 1,000 AED.
- Allows consumers to benefit from extended warranties on items.
- Enables trade-in and exchange options for electronics.
Unique Selling Point: As a trusted name in the United Arab Emirates, Jumbo Electronics also offers post-sales services like installation, smart home setup, and cable and security management.
8. Sharaf DG
Similar to Jumbo Electronics, Sharaf DG also started out as a physical electronics store that expanded over time into the ecommerce industry. So products can be purchased via the online shopping platform or the mobile app.
The brand currently has more than a million visitors every month, 25,000+ products, and provides a “Product not available, claim free” service. This ensures that every customer can buy a product within reasonable timeframes. Further, you can also use multiple payment methods to complete orders.
Best Services:
- Facilitates next-day delivery with express shipping.
- Follows the best price guaranteed rule.
- Allows both home delivery and store pickup options.
Unique Selling Point: Sharaf DG’s 24-hour “Product not available, claim free” service lets customers purchase any product at all times.
9. Basharacare.com
Bashara Care is primarily a skincare brand that lists professional skin and hair care products for customers. The store also provides free delivery within the United Arab Emirates on orders exceeding 100 AED.
For all UAE-based orders that are placed within 9 AM, Bashara Care delivers products within the same day. Orders placed later are fulfilled within the next day. Other countries receive items within 1-5 working days via Aramex when using this ecommerce website.
Best Services:
- Wide range of hair, skincare, and beauty products.
- Same/next-day delivery within the UAE.
- Offers discounted bundled products.
Unique Selling Point: For every order placed in the store, Bashare Care provides 3 free product samples to customers.
10. Groupon.ae
Groupon is an interesting ecommerce site. Instead of selling products directly, Groupon simply connects customers to their local brands to buy various items and services at discounted rates. They have an internationally renowned online presence.
From restaurant deals, and outing plans, to retail products, Groupon acts as a one-stop solution for all your buying needs, especially when it comes to competitive pricing. Users can also avail of in-home services like cleaning.
Best Services:
- Offers heavy discounts on various services.
- Allows you to purchase services as gifts for others.
- Enables local companies to sell in the store without any upfront cost.
Unique Selling Point: Groupon provides an extra 10% discount on holidays and live events for “Groupon Select” members.
11. Letstango.com
The last pick for our list—Letstango is an electronics ecommerce store that has been serving consumers since 2013. Formed by CompuMe’s founder Dikran Tchablakian, the company hosts a wide range of electronic products for all purposes, such as school, entertainment, sports, cars, etc.
Orders above 200 AED in Dubai are given free delivery. Orders made before 2 PM in UAE are fulfilled the same or the next day while international orders take around 3-7 days.
Best Services:
- Allows online returns within 15 days.
- Lets you change address/instructions post-ordering.
- Multiple payment options for all products.
How to Choose the Best eCommerce Companies in Dubai, UAE
Here are some factors that you should keep in mind when trying to determine which are the top ecommerce companies in Dubai, UAE:
1. Evaluate Platform Features
The first factor to consider when ranking ecommerce websites in the Middle East is the platform’s features. Ask yourself questions like, does the store have a user-friendly interface for smooth navigation? How many payment options are available for customers? Are there any filter options to find products quickly? Your answers to such questions will help you understand how feature-rich an online store is.
2. Market Reputation
Check out past reviews from trusted sources to find out whether the average customer has a good experience or not on each respective ecommerce website. From the range of products, and shipping experience, to their customer support, read what real users have to say about the platform. Only partner with a store that has maintained a strong ecommerce market reputation for years.
3. Current Competition
Without understanding the current market and its top players, you won’t be able to figure out how your chosen store is unique from the rest. Take your time to go through competitor sites and compare how their stores fare against others and what features or services set their brand apart from the market leaders.
4. Platform Scalability
Ideally, you want to pick a store that can handle any rapid growth of order volume without compromising on site performance or services. Check how prepared they are to meet forecasted market and product demands and whether they have the necessary resources to grow efficiently and manage a large customer base.
5. Technology and Innovation
Elucidating on the point above, ensure that the platform you choose is making use of the latest technology to handle their daily operations. From CRM tools and marketing to shipping and customer care, look at the tools they adopt. Try going for a store that strives for innovation and leverages modern solutions like AI chatbots, route optimization, and voice commerce.
6. Legal Compliance and Security
Finally, you want to make sure that a platform is compliant with the latest security and data privacy acts. A store that takes strict measures to meet all regulatory requirements is the safest place for customers to provide their card information and conduct transactions.
Conclusion
In a nutshell, these were 11 of the best ecommerce companies in UAE. From retail brands and electronics to baby-oriented stores, you can browse from a variety of platforms.
With UAE’s ecommerce market set to reach further heights by 2025, now is a great time to partner with these companies or buy directly from them.
FAQs
1. What shipping options do eCommerce platforms in Dubai and United Arab Emirates offer?
Depending on the store, you may receive multiple shipping options. However, the most common shipping options in Dubai are same and next-day deliveries. You may also be eligible for in-store pickups if the store has a physical presence in the city. There are multiple carriers that operate across the majority or the entirety of the United Arab Emirates.
2. How can I track my orders from eCommerce platforms in Dubai?
Most ecommerce companies in Dubai allow customers to track their orders via a dedicated tracking page. You typically receive the link to this page via a post-purchase email or SMS. Once you visit it, you’ll find all the real-time tracking details of your package.
3. What is the role of logistics companies in supporting eCommerce platforms in Dubai?
A large part of ecommerce relies on logistics and the same goes for Dubai-based online stores. Logistics companies help all brands deliver products within a reasonable timeframe and avoid as many bottlenecks in shipping as possible to maintain high customer satisfaction rates.