UPS eCommerce Returns- [Complete Guide]

UPS eCommerce Returns  

UPS is one of the most famous and used platforms for making deliveries throughout the entire globe. In fact, they also have about 2,000 flight segments daily! Founded in 1907, it has come a long way to become one of the most trusted platforms that individuals and businesses use for shipping.

UPS is known to be more efficient for shipping large parcels worldwide. UPS is also trusted by some of the biggest eCommerce brands, such as Amazon. 

Regarding returns, UPS reaches over 135 countries to which it can deliver returned products. Let’s go into a little more detail about how returns on UPS work for eCommerce brands. 

How do UPS eCommerce Returns Work?

UPS facilitates the process of returns for eCommerce brand owners through the UPS Ready Program (eCommerce). This program assists store owners with different aspects such as store listing, web development, and returns. 

The program support at UPS Ready Program also features different services such as web-based solutions (PluginHive) that allow eCommerce brands to automate their entire shipping process on platforms like Shopify, Magento and WooCommerce. 

Store owners can quickly process their shipments via the main dashboard without the hassle of switching through different applications or platforms. The intriguing part about PluginHive is that it also provides return shipping labels for users while also being open to negotiations when it comes to pricing. 

UPS also provides other software programs that help eCommerce businesses of all sizes handle their shipping and returns. 

Steps to Return a Product through UPS

Now that you have a basic idea of what returns on the UPS platform are like, let's look at how you can return a product through UPS step by step.

1) Create a return order with UPS

The first and foremost priority is to initiate the return order at the official website of UPS. You can head over to their shipping support page, and under the how to return a package page, you’ll be provided with the link to help you get things started and even print a shipping label in UPS of your own. 

2) Package your product 

The next step in line is to package the product. If you’re short on packing supplies (or do not have any), you can order items such as a sturdy box from the UPS store. Avoid using duct tape on the box. 

For more than one product, wrap the products inside separately. Once you’re finished packaging, weigh the overall box and measure the dimensions. If you are dealing with a fragile product, there are different additional rules set in place; you can look at them here. 

3) Buy/Create a label

Once the packaging is dealt with, you can create a return label. However, making a return label online is just as easy. UPS provides the facility to take your product to the UPS store and get things covered there. 

You can also get return labels via the web solutions of UPS. Interestingly enough, if you do not own a printer, UPS allows you to email them the shipping label and print it at a later date. 

This is also helpful for people who own a printer but are short on supplies such as ink, papers, etc. 

4) Deliver the item to UPS/Have a delivery person pick your product up.

This is where you say goodbye to your packaged product. There are two main ways of shipping. You can decide to take your package to a local UPS store/location, or you can have someone from UPS come and pick your package up. 

However, the latter does inculcate an extra fee; you will also need to set up a schedule at the official website of UPS. 

5) Track your order

After packing and shipping your product, it’s time to track it. You can do this by heading over to the UPS website and selecting the ‘tracking’ option from the top. 

Why Should You Choose UPS’s Service For Returns?

UPS has been in the logistics industry for a long time and has become one of the most trusted brands when it comes to shipping. 

UPS even provides free packing, labelling and shipping for products dropped at their store for Amazon orders. 

UPS also provides different features such as pickup and deliveries on Saturdays and the ability to share the shipment details directly with warehouse or service operations. 

When is UPS The Best Option to Return A Product?

As mentioned earlier, UPS is best used for shipping large products. However, the same cannot be said for returns since large products don’t need to be frequently returned. 

UPS becomes your best option if you have a UPS store nearby or can travel rather quickly to one. 

UPS eCommerce Returns and the Future

The future for UPS in the eCommerce returns sector looks quite good. If we look at reports, it is noticeable that UPS has already planned for a decent amount of profit to hit. 

The increase in UPS’s revenue can very well be due to the constant rise in eCommerce packages worldwide. Similarly, with more features pushed out (for the merchant and customer), it’s not looking like UPS is backing down anytime soon!

How Does ClickPost Help to Optimise UPS Returns Services for eCommerce Brands?

We’ve gone over almost everything that we needed to cover for today’s article. Before we sign off, let’s explore how ClickPost ensures proper optimization for UPS returns. 

1) Integrate instantly

You can integrate and go live on UPS with the help of ClickPost’s return services.

2) Order tracking 

You can also use a Courier partner or AWB to track where your product has reached. This is included in the integration with UPS itself, so you’ll be tracking in no time!

3) Total transparency throughout the return process

Let’s be honest; no one likes hidden fees, charges, etc. With ClickPost’s services, the entire courier performance is transparent and visible for you to see.

FAQs 

1) Is UPS the best option for making a return?

Ans: UPS is one of the best platforms to use if you consider a return. UPS is diligent with its services with a wide range of options for handling your package.

2) Is it compulsory for the customer to pack the product?

Ans: If you’ve scheduled a time for a UPS delivery employee to pick up your product, you’ll have to manage the packaging. If not, you can take the product to a nearby UPS store and have it packed. 

Conclusion 

To conclude, this was all about UPS eCommerce returns and how the entire process functions. Like many others, UPS also aims to provide customer satisfaction and has a good range of options and features for all consumers.