Top 10 parcelLab Operations Experience Management Competitors

Overview of ParcelLab Operations Experience Management Competitors and Alternatives

Operations experience management (OEM) is a term used in business administration and manufacturing that refers to the process of managing the flow of materials and products through an organization. In the context of business administration, OEM is one component of supply chain management. ParcelLab is one such OEM platform, and we will be exploring the potential ParcelLab alternatives and competitors in this article.

The main objective of OEM is to ensure that required items are available when needed and in the correct quantities. There are a number of different software applications that can help organizations manage their OEM processes. In this blog post, we'll take a look at some of the more popular OEM software applications and discuss some alternatives to them.

As a business, it is important to ensure that your operations are running as smoothly as possible. This includes examining potential competitors and alternatives to optimize your process.

In this blog post, we will be discussing ParcelLab's experience management operations and how they compare to other options on the market. We'll also provide a list of the top ParcelLab competitors and alternatives and share our thoughts on why you should or shouldn't choose them for your business. Stay tuned!

List of Top 10 ParcelLab Competitors & Alternatives [Reviews, Features, Pros, Cons, Price]

1) ClickPost

Overview:

ClickPost is leading the charge when it comes to optimal shipping software services. It uses technology to improve and enhance shipping operations as well as post-purchase customer experience and brand promotion. Due to the wide range of sophisticated features on offer, ClickPost is one of the best ParcelLab alternatives. It can handle end-to-end returns management. 

Features: 

-Lets you integrate with 130+ global carriers, storefronts like Shopify and Magento, and virtual marketplaces like Amazon.

-Enables you to manage all orders with all carriers through a uniform dashboard.

-Order manifestation, which includes order creation, shipping labels and AWB generation, and order pickup, are carried out through use of a single API.

-Makes use of dual API integrations to ensure integrated tracking. Meaning, order status updates are provided in real-time and automatically pushed to customers via the branded tracking page as well as Whatsapp, SMS and Email.

Pros: Fastest carrier integrations on the market are available through ClickPost which is also known for its easy-to-use platform. 

Cons: ClickPost's features are suitable for larger enterprises as opposed to SMBs.

2) Shippo 

Overview: 

Shippo is a California-based OEM platform that competes with ParcelLab and provides shipping software for multicarrier integration and automation of basic shipping services.

Features:

-Lets you integrate with more than 85 carriers and various storefronts

-Shipping rates with various carriers can be compared to select cost-effective carriers for each order.

-Shipping labels are created automatically for new and existing orders and include customs clearance information.

-Estimated Time of Delivery is displayed for products on the respective product pages.

-Tracking updates shared via branded tracking page and email notifications. 

Pros: Shippo enables you to select carriers based on the cheapest shipping rates available. 

Cons: Hidden charges may arise when using Shippo and customer support is minimal.   

3) ShipStation 

Overview:

ShipStation is a US-based platform for multi-carrier integration. It also provides services for inventory management and discounted shipping rates. Even though ShipStation is widely popular throughout the US, many online retailers quickly move away to ShipStation competitors for better features like exceptions management and a bug-free software. 

Features:

-Let's you integrate with more than 70 different carriers and sales channels.

-Enables multi-channel inventory synchronization for simple stock appraisal. Merchants will not face stockout issues because ShipStation informs them as soon inventory reaches safety stock level.

-Bulk printing of shipping labels with discounted shipping fees is enabled.

-Displays order statuses and tracking updates on a branded tracking page for customers.

-Branded shipping labels and a branded returns portal are made available.   

Pros: ShipStation is highly effective when it comes to inventory management and stock appraisals. 

Cons: ShipStation’s platform tends to glitch when handling high volumes and minimal support is available.  Multi-carrier shipping options are limited. 

4) ParcelPerform 

Overview: 

ParcelPerform operates in the US as a highly effective shipping software to help ecommerce businesses with their order tracking and data management. ParcelPerform can be a feasible alternative to ParcelLab if your business is situated in the US. However, its geography also acts as a hindrance for merchants outside of the United States. In that case, you may find that one of the ParcelPerform alternatives are better able to cater to your requirements. 

Features:

-Lets you integrate with more than 600 global carriers and other platforms.

-Customers receive tracking updates on a branded tracking page as well as via email and SMS.

-Provides a customer service toolkit that increases response time to customer queries.

-Analytics reports on order tracking are shared regularly. 

Pros: WISMO Calls can be reduced with the help of ParcelPerform through increased response times.  

Cons: ParcelPerform has been known to suffer from repeated glitches. 

5) Narvar

Overview: 

Narvar is one of the most well-known shipping software currently operational in the US. It helps ecommerce businesses improve the post-purchase customer experience. Narvar is quite popular as a ParcelLab competitor, especially with small and emerging ecommerce businesses. Similarly, some alternatives of Narvar, like the ones discussed above can also be a great fit for e-commerce businesses. 

Features:

-Lets you integrate with over 350 carriers, storefronts and other support partners

-Automatic notifications to customers with tracking updates sent by SMS, email, and branded tracking page.

-Provides a returns portal that enables customized rules for returns and exchanges.

-Customers can pick up orders from concierge stations instead of home delivery.

Pros: Narvar provides a platform with a wide range of customizable features.   

Cons: Narvar does not provide order tracking updates in real-time. 

6) WeSupplyLabs 

Overview: 

WeSupplyLabs is based out of Philadelphia and actively works with ecommerce businesses to improve shipping operations via automation. 

Features:

-Let's you integrate with over 100 carrier partners, shop fronts, and other ecommerce platforms.

-Automatic sending of tracking updates and estimated delivery dates to customers.

-Both branded tracking pages and branded returns portal are made available.

-Customers can choose to opt for pickups from stores or curbside. 

Pros: WeSupplyLabs is highly effective when it comes to branding and improving customer experience. 

Cons: WeSupplyLabs performs very slow carrier integrations. 

7) EasyShip

Overview: 

EasyShip is a US-based company that provides discounted shipping rates. This platform also focuses on customer experience and order tracking. EasyShip can be a good ParcelLab alternative if you are looking to optimize your shipping costs.

Features:

-Lets you integrate with more than 250 global courier partners, marketplaces and other platforms.

-Shows comparative reports of shipping rates for different carriers to make cost-effective selections.

-Rates at checkout are offered dynamically which improves customer checkout conversions.

-Single platform for order management as well as shipping label printing.

Pros: EasyShip offers a simple platform that is easily navigable and efficient.

Cons: EasyShip’s platform is not technically designed to handle large order volumes. 

8) Convey 

Overview: 

Convey is a shipping management and carrier integration software that is mainly operational in the US market. Convey uses predictive analysis to improve customer experience. It can be a good alternative to ParcelLab if you want to explore the benefits of data analytics.

Features: 

-Lets you integrate with a large number of carriers and ecommerce support partner platforms.

-Estimated delivery date is predicted and displayed to customers.

-Tracking updates are sent to customers automatically.

- Shipping operations are improved through careful predictive analytics.

Pros: Response time to customer queries can be made faster with Convey. 

Cons: Convey does not offer many branding-related services or shipping exceptions management.

How to Choose the Best ParcelLab Competitors and Alternatives

Ecommerce businesses generally start looking for  ParcelLabs alternatives and competitors as they scale up. This is due to the broader range of features and better overall experience offered by the competing operations experience management (OEM) platforms.

We have consolidated a few factors you need to consider while looking for alternatives and competitors to ParcelLab.

1) Subscription Cost

The overall subscription cost and the pricing model should be one of the top considerations. While some OEM platforms charge a fixed fee, others will bill you based on the volumes of your orders. It is necessary to look at the amount you will be paying at present, and to consider the increase in the subscription cost as your business expands. If the ParcelLab competitor offers paid support plans, you must also factor in that expense.

2) Customer Support

Customer support provided by the platform should be another important consideration for you. A proactive customer support will make the onboarding and integration process much easier. Timely response from customer support will also significantly reduce the downtime your business faces in case of glitches.

3) Reliability of the Platform

No matter how proactive the technical support team is, it is always better if glitches do not arise in the first place. More popular OEM platforms will generally have better stability as many users have already tested them. You should also look at the user reviews to get an idea about the overall reliability.

4) Integration with Your Existing Ecosystem

At the most basic level, you should check if the software is integrated with your shipping and warehousing partners. You should also check the integration with any other software you may be using. As the OEM platform you choose will handle a range of business processes, it is essential to look at how well it integrates with the other software and services you are using.

Even if the ParcelLab competitor you are considering integrates well with other software you use, you should always look to consolidate all processes into a single platform to reduce the potential points of failure.

5) Exception Handling Features

Well implemented exception handling features can be the difference between a failed and a successful delivery. No matter how good your shipping partner is, shipping and delivery exceptions will occur for a fraction of your orders. Failed deliveries will negatively impact your bottom line and customer satisfaction.

Automated workflows to resolve delivery exceptions is the way to go. This provides quick resolution to the customer and reduces WISMO calls.

6) Availability of Data Analytics

Analytics reports, if provided by your OEM platform, can give you invaluable insights into your business processes. This will help you to identify the places where the issues are originating from. Targeted strategies to resolve the identified problems can have an instantly visible impact on your margins and customer satisfaction.
The availability of predictive analysis can help you anticipate shipping and delivery exceptions. This will significantly improve your customer service and reduce failed deliveries.

7) Margin For Expansion of Your Business

Whether you are just starting out or you are an established business owner, your business still has immense potential to grow. The ParcelLab alternative you are considering should provide enough features and bandwidth to allow this expansion smoothly.
It is a good idea to cover the features you are not using right now but will probably use in the future. If you plan to expand to more markets, you should look for overseas shipping-related features. If you plan to expand to more platforms and marketplaces, check how well they are integrated with the OEM platform you are considering.

FAQs on ParcelLab Software Alternatives and Competitors

Q1. Which Is The Best ParcelLab Competitor?

There are a great many companies that work effectively to provide logistics solutions, but the best ones to look at are the most advanced ones. The ParcelLab alternatives that most ecommerce businesses prefer are ClickPost, Narvar, Shippo, WeSupplyLabs, and ParcelPerform. These companies each provide a wide and varied range of services depending on your needs.

Shippo and Shipstation are two companies that provide discounted shipping rates. Narvar and ClickPost are excellent for post-purchase customer experience, with ClickPost having the added advantage of speedy tracking updates. WeSupplylabs and ParcelPerform are great for analytics and operations management.

Q2. How To Choose The Best ParcelLab Alternative?

Take a look at this quick guide to choose the best ParcelLab competitor and alternative. First examine the platform's serviceability, the geographical range it can serve, and the number of orders per month you'll be able to send. Shipping services are the second factor. To assess whether the services are right for you, you must have a thorough grasp of the options available.

The tracking Visibility is the next point to address. The technological capabilities of the aggregator are crucial in this case. The customer receives automated messages in real-time as a result of efficient tracking. Fourth is the cost. You must weigh it against the overall profitability of the services provided.

Q3. What Is ParcelLab?

ParcelLab is an operations experience management platform that helps ecommerce businesses utilise their operational data more effectively . Through this platform, ecommerce businesses can integrate with multiple carriers and proactively interact with customers to share information. Through this platform, your ecommerce platform can be branded and personalized. It also provides analytics reports as well as returns management services. 

Q4: How Do You Track Orders With ParcelLab?

Tracking an order with ParcelLab is an easy process once you are integrated with the ParcelLab platform. After entering the ParcelLab dashboard, simply enter the identification code (AWB or unique number) assigned to the order you wish to track into the ParcelLab tracking page. Once you have done this, you will be able to see the current status of the order and track its movements.

Q5: Why Do People Shift From ParcelLab To Other Alternatives?

When ecommerce businesses finish scaling up and begin perfecting their existing logistics infrastructure, they typically choose to shift from ParcelLab to other alternatives. This is largely due to the post-purchase customer experience improvements offered by more advanced ParcelLab alternatives as well as enhancements offered to overall shipping operations in the form of exceptions management, faster tracking and brand promotions.