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This detailed review of Metapack is based on the analysis of -
- 60+ customer reviews
- 18+ case studies
- 10+ interviews with e-commerce logistics managers
- Conversation with 10+ logistic experts
1) What is Metapack?
Metapack is a delivery management software that provides automation services for faster order fulfillment. The software's carrier selection algorithm allows you to choose a carrier based on your needs.
Metapack has integrated with 400+ carriers to provide its services in the United States and Europe with features that focus on enhancing the customer experience on e-commerce marketplaces and platforms.
Metapack provides various services that focus on the post-purchase experience. The software allows you to create a personalized branding page with cross-selling capabilities that simultaneously boost your sales and reduce Wizmo calls. With Metapack, you can also provide accurate delivery date predictions on your website and offer personalized shipping options at checkout to add a personal touch.
Even though Metapack can significantly enhance the customer experience on your website, the software lacks some essential features on the client-side, which can hamper the company's functionality. The customer service for the software is relatively slow, while new carrier integration can be a hassle. Along with that, the software offers no shipping delay management services and an integrated tracking dashboard that can affect the overall efficiency of your fulfillment operations.
This review was written after a careful analysis of the user reviews on the internet and the assessment of the discussion with industry experts. The reviews and the findings will help you make an insightful decision to choose the right partner for your e-commerce business.
2) Reviews of Metapack: A Detailed Review of Metapack’s Features
Now that we have grasped what Metapack provides let's put each of these software features under the magnifying glass and see how they pan out in the real world. The information listed below has been carefully compiled after carefully reviewing expert opinions and accurate reading of the customer reviews on the review platforms.
2.1) Carrier Integration
As an e-commerce company, you often work with multiple courier companies to widen your reach and reach customers in each and every part of the world. But as you expand your operations, it is convenient to use a single shipping partner that integrates with multiple carrier partners to expand your reach. This streamlines your shipping and order fulfillment process and makes tracking your shipments and packages easier.
Pros:
Number of carrier partners [Our Score: 3.5 out of 5]
Metapack has integration with over 400+ courier partners along with globally known partners like DHL, FedEx, USPS, as well as e-commerce marketplaces like Shopify to automate your shipping process.
Cons:
Europe focused integrations [Our Score: 1 out of 5]
Metapack reviews show that the software focuses on providing its services in the Europe region and has carrier integrations to serve the European market. These integrations can pose a problem for e-commerce companies that focus on other parts of the globe or want to maintain a global presence.
New Carrier Integration [Our Score: 1 out of 5]
Multiple Metapack reviews suggest that integrating a new carrier with Metapack can be difficult and lead to unwanted delays.
2.2) Shipping Management
Shipping is the backbone of every e-commerce business. That is why it becomes crucial to automate and optimize your shipping operations to scale at an accelerated pace without compromising delivery speed and accuracy.
Pros:
Automatic Carrier selection [Our Score: 3.5 out of 5]
Metapack reviews suggest that the software allows you to choose a shipping partner based on predetermined cost, delivery speed, etc.
Cons:
No Shipping Delay Management [Our Score: 1 out of 5]
Reviews of Metapack suggest that it has no automation whatsoever to handle the shipping exceptions that may arise.
No Customer Support [Our Score: 2 out of 5]
Metapack reviews indicate that the software does not have fully functioning customer support that can help you resolve the issues that may arise with your shipment.
No failed delivery management [Our Score: 1 out of 5]
Metapack has no features that can help you reduce the number of failed deliveries. This can pose a severe problem as the operations begin to scale.
2.3) Tracking API
Tracking shipments shipped with different courier partners can be quite a hassle. Most companies using tracking APIs can follow all the loads with various courier partners through a single portal.
Pros:
Improve Resolution Time [Our Score: 4 out of 5]
Metapack allows your customer service agents access to the latest tracking information so that they can help your customers quicker. The software also allows you to set up automated responses to optimize your customer service operations.
Cons:
No Technical Support [ Our Score: 1 out of 5]
Metapack reviews show that the tracking API of Metapack isn’t the most reliable and user-friendly API in the market, but what can hinder your operations is the lack of technical support offered by the software when problems arise due to these issues.
2.4) Tracking For Customers
Suppose your customers can track their orders on a branded tracking page that provides regular updates about their charges. In that case, it can cut down the WISMO calls on your portal and significantly improve the post-purchase experience.
Pros:
Branded Tracking Page [Our Score: 4 out of 5]
Metapack reviews suggest that the software provides code-free tools to design your branded tracking page.
Automatic Updates for Shipping Delays and Exceptions [Our Score: 4 out of 5]
Metapack provides automatic updates on your branded tracking page about the shipping delays and expectations to reduce the number of ‘Where-is-my-order’ calls on your website, thus enhancing customer satisfaction and experience.
Cons:
Updates to customers[Our Score: 1 out of 5]
Metapack provides live tracking updates to your branded tracking page but does not notify the customers about the status of their orders. This can hamper the post-purchase experience.
2.5) Returns Management
A smooth return experience is crucial in determining the customer experience on your platform or website. Hassle-free returns can determine while developing a loyal and repeating customer base.
Pros:
Returns Tracking [Our Score: 4 out of 5]
The Metapack API allows you and the customer to track their returns to reduce the stress on the customer support team.
Choice of Reverse Logistics Partner [Our Score: 3.5 out of 5]
Metapack allows you to choose a different shipping partner for your returns. This will enable you to pick shipping partners specializing in reverse logistics to save on costs while improving customer experience.
Cons:
No Desktop App [Our Score: 2 out of 5]
Although Metapack has an android and IoS app, it does not have an application catering to desktop users on Windows or macOS. This makes it harder to track returns, and reviews of Metapack show that tracking of shipments can go dark from the 3PL partners.
2.6) Analytics
In order to optimize your fulfillment operations, it is important to get insights that highlight the issues and discrepancies. That is why e-commerce companies choose software like ClickPost and Metapack that provide valuable insights.
Pros:
Carrier Analytics [Our Score: 4.5 out of 5]
Reviews of Metapack show that Metapack allows you to get insights into various carrier partners that you use with the API. It enables you to identify multiple issues and reduce Shipping delays.
Cons:
Carrier focused analytics [Our Score: 2 out of 5]
Metapack focuses on analyzing carriers you used, which can leave a blind spot in your purchase and order delivery experience while improving and optimizing your fulfillment process.
3) Conclusion
MetaPack is a popular choice among companies looking to focus on delivery management. The above review suggests that MetaPack API has the features and capabilities to ensure a smoother delivery experience. The software has integrated with over 400+ carriers from around the globe, but most of the integrations of the software focus on serving the European market. This makes it difficult for the software to be a viable option for companies that focus outside the European market.
The software has some key industry-leading features that can significantly enhance the customer experience on your platform. Reviews of Metapack show that the software features allow you to reduce the stress on the customer service team of your venue by empowering them with tracking information and automated responses to common customer queries.
Metapack API includes a feature that can positively improve and influence customer experience on your platform. The software provides accurate delivery date prediction and personalized shipping options on the checkout page to improve conversions. The API offers automatic live tracking updates on the branded tracking page but does not notify the customer through other communication mediums.
Return Management, Analytical Insights, and fulfillment are a part of the software solution provided by Metapack. However, user reviews of Metapack suggest that the lack of quality technical support can hamper your operations. Multiple Metapack studies indicate that the Shipping API is not easily integrable with new carriers and features, limiting your reach.
Therefore, Metapack can be one of the ideal solutions if you want to focus on your platform's order management. Still, the software is not suited for companies outside Europe and are looking to focus on the entire fulfillment operations.
4) The Final Scores
Metapack scored about 3.5 out of 5 in our review, making it a decent choice if you are in the market for an order management solution. However, there are other alternatives to Metapack that offer better services and other additional features that are fundamental to the success of your company in the ecommerce sector. Therefore, we have listed the top 5 alternatives of Metapack so that you can compare these software solutions with Metapack and choose a solution that suits you the best.
1. ClickPost is a SaaS platform that specializes in the optimization of entire logistic operations. The software has some of the industry-best features related to returns and NDR management, which allows you to optimize your reverse logistics operations. Along with this, the software provides critical elements that will enable you to enhance the customer experience on your platform. The holistic approach to fulfillment management of the software makes it one of the most popular choices on the market.
Overall Score: 4.5 out of 5
2. Aftership is a SaaS solution that specializes in integrated tracking. Aftership reviews show that even though the software can offer a seamless branded tracking experience, the software does not perform as well as other AfterShip alternatives. The API of the software has been integrated with carriers from all parts of the globe to provide you with an integrated tracking dashboard that ultimately optimizes the order management process.
Overall Score: 3.5 out of 5
3. Shipstation is an order and inventory management software that optimizes the fulfillment process. The software integrates widely known carriers to provide you with a seamless shipping experience and offers tracking services through an integrated dashboard. But, the software does not provide complete e-fulfillment services, and ShipStation reviews say that the software is prone to regular bugs and glitches.
Overall Score: 3.5 out of 5
4. ParcelPerform is US-based logistics management software that focuses on optimizing your shipping operations. It allows you to maintain independent SLAs with their courier partners to optimize your shipping operations. With excellent tracking and shipping services, ParcelPerform is an ideal choice. But the software often has bugs and glitches hampering your operations. Other ParcelPerform alternatives offer better services and technical support in the field.
Overall Score: 3.5 out of 5
5. Shippo is a shipping management software that allows you to ship with widely known carriers at a discounted price. The app does provide some features that enable you to optimize the entire fulfillment process and post-purchase experience. Still, Shippo reviews suggest that the app does not provide customer service and shipping delay management services, which can seriously handicap your fulfillment operations at crucial moments.
Overall Score: 3.5 out of 5
5) FAQs About MetaPack Reviews
5.1) What Does Metapack Do?
Metapack is a delivery management solution that allows you to optimize your fulfillment process and ensures an optimal post-purchase experience. The software provides services like carrier integration, order tracking, and shipping management to automate parts of the fulfillment process for maximum efficiency.
5.2) How much does Metapack cost?
The cost of the Metapack subscription depends on the Metapack Pricing plan you choose. Metapack has three basic subscription plans - Essentials, Professional and Enterprise. Each subscription plan comes with features, and you can choose one that suits your needs.
5.3) Does Metapack provide customer support for your platform?
No, Metapack API does not provide direct customer support for your platform. However, it offers automated response services and simpler tracking dashboards so that the customer service team is equipped with all the necessary information.
5.4) Does Metapack provide services in the United States?
The Metapack API has integrated with 400+ carriers worldwide to provide one of the best multi-carrier integration solutions to its customers. However, reviews of Metapack show that the software and its services are more focused on the European market, and therefore, the software has more Europe-specific carriers.