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1) Introduction
Customer experience is the foundation on which modern-day e-commerce businesses scale and grow. But, there can be some technological challenges in providing these vital features that enhance the customer experience of your e-commerce platform. Narvar may be the solution you need right now.
Narvar is a software that focuses on enhancing customer experience on your e-commerce platform to establish a loyal and returning customer base. The software features help you optimize your supply chain operations to provide your customers with a smoother, accurate delivery and post-purchase experience. The software also includes shipping integration with 300+ carriers, making it a complete solution.
The software has multiple service products that you can choose from. These products allow you to customize a specific part of your platform according to the needs of your consumers. This will enable you to scale faster and grow your business. When you provide a seamless experience to the customer, there is a high chance of customers preferring your platform.
As the services for the software are unique, the software is a bit pricey compared to other shipping and fulfillment management software on the market. So before you decide if Narvar is the right solution for your business, let’s take a more critical and comprehensive look at Narvar as a delivery management solution.
2) Narvar: Introducing Seamless Customer Experience
Narvar is a delivery management solution that focuses on the customer’s post-purchase experience to provide a pleasant and unforgettable experience. This allows you to interact indirectly with your customers during and after their purchase to establish a sense of brand trust and loyalty.
The software allows you to enable various features without much hassle. These features ensure a returning and loyal customer, increasing your revenue without increasing your customer acquisition costs. The software reduces your involvement in enhancing the customer experience, delivery, and shipping management to focus on developing a superb product.
While the software does focus on the post-purchase experience, the software has integrated with 300+ carriers for an efficient shipping experience. The carrier library of the software allows you to expand your reach. The intelligent software also provides near-accurate ETAs for the customer’s order to instill confidence and incentivize purchase.
The software provides its services within several APIs, including Narvar Shipping, Narvar Tracking, Narvar Notify, Narvar Returns, Narvar Monitor, Narvar Concierge, etc. This allows you to choose the part of the customer experience you can enhance according to your consumer's needs and budget.
3) Narvar Services and Features
Now that we have a rough idea of what Narvar offers as a service, let's dive into Narvar’s services and the features it enables.
3.1) Narvar Shipping Services
Narvar Shipping API allows you to ship with 300+ carriers through a single integration. The API provides accurate delivery time frames to push for better conversions on the product page. You can provide accurate delivery estimates across different delivery services accurately.
Narvar Shipping features about 300+ carriers within its shipping integration. The shipping management software allows you to integrate with 50+ platforms for smoother and more efficient order management. Another key feature of the Narvar Shipping API is that it will enable you to cater to a hybrid delivery model, including curbside pickup, in-store pickup, and doorstep delivery. The software makes it easier for companies to adopt the omnichannel fulfillment approach.
However, Narvar does not provide any shipping management services or fulfillment services. The software focuses on the features that enhance the customer experience rather than optimizing the order fulfillment process. So if you are looking for software to improve your fulfillment operations, other Narvar alternatives are way better.
3.2) Narvar Tracking
Narvar has a dedicated tracking API that allows you to push real-time updates on the branded tracking page. The Narvar Tracking API will enable you to push tracking and order updates to the customers through email, SMS, and WhatsApp. The branded tracking experience provided by the Narvar Shipping Software allows you to improve revenue by pushing push recommendations and enabling cross-selling abilities on the branded tracking page.
A branded tracking page can make a lot of difference. The Narvar Branded tracking page allows you to provide the customer with a smooth, contextual branded tracking experience. The API will enable you to embed the branded tracking experience and other post-purchase experiences directly onto your website.
3.3) Narvar Returns
The Returns and Exchange feature is the most demanded feature in modern-day e-commerce, and customers tend to favor platforms that offer hassle-free returns. A smooth returns or exchange process takes the experience of e-commerce as close as it can get to buying something at a physical store. Narvar Returns Management feature allows customers a branded yet convenient returns or exchange experience.
You adopt the multi-channel returns and exchange approach under the Narvar Return and Exchange API. With over 200,000+ pickup locations and doorstep pickup, the customers get a personalized branded return experience. A branded returns experience builds brand trust among the customers and encourages returning customers.
Along with quicker and hassle-free returns, Narvar tracking API sends proactive notifications about their refunds to reduce the stress on the customer service team. The active notifications about the refunds to the customers establish a transparent and trusting relationship with the customer and ensure a seamless post-purchase experience.
3.4) Narvar Shopify Integration
The Narvar software can be integrated with your Shopify plus website. This allows you to provide custom and convenience-based features without incorporating multiple APIs. The existing integration with Shopify will enable you to provide these features on your website seamlessly without any technical hassles.
With Narvar Shopify Integration, you can set your eligible returns and exchange parameters. The integration allows you to tap into and use the well-established Narvar supply chain network to ensure maximum convenience for your customers. The hassle-free exchanges and the multi-modal delivery model of the Narvar software can be integrated into your Shopify plus website for seamless delivery and post-purchase experience.
Narvar can provide insights into your business and fulfillment operations, allowing you to decide. These insights can be crucial while scaling your business and optimizing your order fulfillment process. These insights also allow you to enhance your customer experience by allowing you to pinpoint problems.
Now that we have an idea of how Narvar can add value to your business let's look at Narvar's Pricing plans to better understand the cost-to-benefit ratio of the software.
4) Narvar Pricing
Unfortunately, Narvar isn’t very transparent with its pricing structure. The software's website or the Shopify app does not define a fine pricing structure. You may have to get in touch with their sales and BD team to get an actual quote and pricing of their services. This is not very reassuring, but the software provides a unique set of industry-standard features, and you can ask them for a quote for a better cost-to-benefit analysis.
However, after scanning through hundreds of Narvar reviews on different platforms and discussions with industry experts and brands, we found that most of the customers of Narvar find it to be a bit expensive. While Narvar is one of the leading delivery management software in the market, the financial aspect of using these services through Narvar may not be ideal for all.
If you are determined to enhance your customer experience, other affordable Narvar alternatives provide the same services under a more affordable and transparent pricing structure.
5) Disadvantages of using Narvar
While the Narvar software can help you build a loyal and returning customer base, the software has some disadvantages and drawbacks. These drawbacks can significantly affect the results you hope to achieve with the software. Therefore, you should consider and analyze these drawbacks to understand how they affect your end goals.
5.1) Absence of an Active Customer Support Team
As Narvar is a delivery management software, shipping expectations arise from time to time. As the orders are shipped through Narvar’s Shipping API, you may need their intervention to get the shipping delay sorted. Reviews of Narvar show that the software lacks a dynamic customer support team. The software does not provide an end-to-end automated solution for handling failures and shipping exceptions.
5.2) Clunky UI
Most of the Narvar software customers found the UI of the software to be a bit clunky. The software lacks accessibility features, and you may have to take some time to learn how to use it effectively. It also lacks minor components that can significantly increase the software's convenience and optimize your order fulfillment process.
5.3) Analytical Insights
While Narvar does provide actionable insights into your shipping and fulfillment operations, the depth and resolution of the data analyzed are not that great. Other Narvar alternatives provide better data insights, and these insights can have a significant impact on your decisions.
5.4) Content Update
Narvar allows you to customize the content on your website and branded tracking page for a better customer experience. But, Narvar reviews show that it is not convenient for you to update this content as Narvar has imposed several restrictions around the content update to ensure the tracking feature is always working.
6) Conclusion
Narvar is ideal delivery management software for those looking to focus on their platforms' post-purchase and delivery experience. With Narvar’s shipping and delivery management services, you can ensure a seamless, customized branded tracking experience without going through the tedious technical integration with multiple APIs.
Instead, you can just integrate with the Narvar API. Although the integration may be a bit complex, once merged, Narvar allows you to enable features that can increase your conversion rates and sales significantly. With accurate delivery date predictions and product recommendations on the branded tracking page, Narvar also allows you to improve your conversion rates.
The notification API of Narvar allows you to notify customers about their order and refund updates across multiple channels to establish better communication between the brand and the consumers. The Shipping API has been integrated with over 300+ carriers and 50+ platforms so that you can expand your reach and promise the seamless delivery experience your customers expect.
Apart from focusing on customer experience on the platform, Narvar allows you to tap into its pre-existing network of pickup points and storefronts to adopt an omnichannel fulfillment and return approach. The software will enable you to use its 200,00+ pickup points for more accessible and convenient returns. The software provides you with actionable insights based on the collected data so that you can make data-driven business decisions.
The lack of customer support is a significant drawback of the software, as it can hamper your entire fulfillment process and leave you with buggy features in case of technical issues. However, Narvar reviews show that the insights provided by the software can be better, and the depth of the data being analyzed can be increased. While various other Narvar competitors provide better shipping delay management and automated solutions for handling them, Narvar seems to be better at delivering a post-purchase experience.
After thorough research, we could not find any information about the Narvar pricing plans. But, customer reviews of Narvar show that the software may not be financially viable for everyone, especially for startups.
Therefore, if you are looking for a logistics and fulfillment partner, you may find other Narvar alternatives suitable for your needs. The software can help you with the post-purchase experience on your platform, but you may have to pay a hefty price. You may have to find out what your customers are looking for to make a better decision. If you did not think Narvar would be a good fit for you, ClickPost happens to be one of the best Narvar alternatives.