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Ecommerce is much more than simply selling products; it is also about driving new sales. Once they click the buy button, it is just the begining of your effort. The Post-Purchase experience should be more than just a basic tracking page. Customers nowadays seek companies that can offer them seamless post-purchase services in addition to efficient delivery. Narvar shipping is one such company. They provide a hassle-free supply chain management platform that assists eCommerce businesses in delivering an exceptional shopping experience to their customers, from order placement to delivery and fulfilment.
Businesses are actively investing more in customer experience (46%) than in price (21%) and product development (21%). Customers will become savvier as competition heats up which implies they'll remain with companies that look after them. With that as a framework, it's easy to see customer engagement as a growing sector.
1) Narvar Shipping: About the software
Narvar, based in San Francisco, provides a post-purchase-centric customer experience platform that includes shipment monitoring, client pick-up choices, alerts, and purchase return capabilities and features. Narvar Shipping provides a user-friendly delivery interface. It integrates carriers with over 300 delivery partners. It also offers a variety of post-delivery conveniences, such as a specific program that keeps track of all deliveries.
2) Features of Narvar Shipping
1) Tracking
Narvar shipment tracking provides post-purchase engagements that may be utilized to drive additional revenue and distribute marketing content.
2) Shipping
By establishing a clear expectation for delivery before purchase, you may enhance consumer confidence and generate more money using Narvar Ship. This tool aids conversion by providing accurate delivery estimates.
3) Push notifications
You may stay in touch with your loyal customers by sending them messages to engage and establish trust in the community. For your brand, customized communications with precise marketing triggers can be delivered.
4) Integration
Narvar collaborates with over 300 carriers and 50 e-commerce management systems to ensure a seamless delivery experience for clients.
5) Concierge
In-store and Narvar's partner networks seamlessly integrate digital-to-physical commerce interactions. The network of sites allows you to increase conversion using your existing ecommerce checkout flow, minimize stolen items, and save logistics expenses.
6) Monitor
Narvar provides real-time insight into your logistics network and forecast delay intelligence to enhance fulfilment performance and encourage repeat orders.
7) Return and exchange
Narvar provides consumers with the option of at-home collection or quick drop-off at 200,000+ locations via seamless online returns.
3) About Narvar Shipping
Narvar shipping is an excellent partner for your eCommerce business as a retailer since numerous interactions may be completed with a single touch of the tool. Narvar shipping creates trust and generates more income by establishing explicit delivery expectations before a transaction. This tool aids conversion by providing accurate delivery estimates. This software alleviates shipping concerns and converts consumers into valuable returning customers.
They provide a greater level of transparency, which boosts purchase trust. Furthermore, universal rules may be modified to meet the individual demands of your organization, ensuring accurate delivery date estimations even for various service classes. Customers may find out the specific date their goods will be shipped to them by using the estimated delivery dates at check out and on the product sites. Using proprietary data, you can now determine when the product will be delivered to your customer.
4) Flexible shipping management
You can accommodate the unexpected with a flexible delivery management solution that allows customers to reroute goods and provide detailed instructions on where to deliver their products. Narvar Shipping lets customers divert or reroute deliveries if they know they will not be home when the package is delivered. Delivery instructions can assist carriers in better understanding building operations and where to drop off a product (for example, behind a trash can, with a front desk receptionist, or deliver upstairs). This also decreases the possibility of packages being lost or stolen. However, there is some latency in updating shipment status updates which may lead to escalations and customer dissatisfaction. Online merchants can checkout other Narvar alternatives like ClickPost, AfterShip, etc., for live tracking updates.
5) Multi-shipping and item-level visibility by Narvar Shipping
A customer's order may be divided across numerous distribution locations at times. In this case, a client would get part of their order first and then contact customer service to inquire about the remainder.
When shopping for a package tracking system, aim for one that supports multi-shipping and item-level visibility. This helps the client anticipate what will arrive and when it will arrive. Customers can see on their package tracking page or email confirmation that their purchase will come in many parcels and what is included in each, reassuring them that all of their goods are on their way and they made no mistakes.
6) How does Narvar shipping help with multi-shipping management?
- The screen displays the contents of each package. If a consumer purchases numerous things simultaneously, they may arrive in various shipments. A solid tracking system should give item-level visibility on tracking pages, so clients know what to expect.
- Notifications of numerous shipments are sent through email. Your tracking service should be able to deliver email updates as each separate shipment makes its way to your client, so the consumer knows exactly when each item will arrive. This can provide preemptive responses to WISMO inquiries before they are posted.
7) Narvar Shipping experience management
Narvar shipping provides a feedback module with your tracking system. They have a dedicated section on the page for your consumers to leave a star rating or textual feedback, which may be gathered and analyzed to enhance your operations, product pages, checkout experience, and other aspects. This level of knowledge and visibility is hard to obtain from a third-party partner.
8) Benefits of Narvar shipping:
- Narvar provides detailed in-transit data to correctly determine the approximate time required from pick-up to delivery at your customer's door.
- They offer surface delivery dates on their shopping sites and during the checkout process to allow clients know when their order will arrive. This level of transparency increases delivery trust prior to purchase.
- Configure adaptable rules to accommodate for your unique business requirements, providing accurate delivery estimates even for multiple service categories.
- The Narvar Shipping API allows you to adapt to a hybrid delivery model, which includes in-store pickup, curbside pickup, and doorstep delivery. The software makes it convenient for businesses to implement the omnichannel fulfillment strategy.
9) Final thoughts:
Narvar shipping allows you to establish consumer loyalty. The platform provides comprehensive transparency into your eCommerce shipping, order fulfilment, and refunds via a simple and easy-to-use interface that aids in the management of complicated transactions with many goods. Narvar delivers software that optimizes the post-purchase experience for enterprises. This can include a more user-friendly delivery interface, more thorough text updates, and the ability to return things and purchase new ones. ClickPost, like Narvar, is a shipment fulfilment platform for eCommerce companies that offers a variety of services that can improve the post-purchase experience for customers.
10) FAQs about Narvar Shipping:
10.1) What is Narvar shipping?
Narvar software enhances the post-purchase experience for businesses. This might include a more user-friendly shipping interface, more thorough text updates, and the ability to return things and purchase new ones.
10.2) What are the benefits of Narvar Shipping?
Narvar shipping allows you to establish consumer loyalty. The platform provides a comprehensive insight into your eCommerce shipping, order fulfilment, and refunds via a simple and easy-to-use interface that aids in the management of complicated transactions with multiple products.
10.3) What are the pricing options for Narvar shipping?
Narvar uses a 'pay per feature' price approach, which means you will have to pay for as many platform features as you want to use.