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This comprehensive review of ParcelPerform has been compiled after a thorough examination of-
- 60+ user reviews from various review platforms
- 15+ interviews with supply chain managers
- 5+ reviews of logistic managers
- 10 D2C brands
1) What Is ParcelPerform?
ParcelPerform is a delivery experience management software that allows you to make data-driven decisions to enhance your website's delivery and post-purchase experience.
The website uses AI/ML technology to provide you with valuable insights into your fulfillment operations so that you can focus on enhancing the customer journey and cater to their needs.
Along with this, the carrier allows you to ship with over 800+ carriers through a single integration. The shipments can be tracked through an integrated tracking dashboard while your customers track their orders through a branded tracking page.
The focus on post-purchase features like branded tracking and hassle-free returns allows you to improve post-purchase customer engagement to reduce customer acquisition costs.
While the insights and the basic features of the software can significantly boost the growth of your e-commerce business, there are better ParcelPerform alternatives with a better cost-to-benefit ratio.
On the other hand, the software is not optimized for multi-tasking, and the pricing structure comes with many hidden costs. The lack of automation features can hamper your ability to achieve your full potential.
2) Reviews of ParcelPerform: A Comprehensive Review of ParcelPerform’s Features
Now that we are familiar with ParcelPerform’s features let’s look at how these features play out in the real world.
2.1) Software
When choosing a delivery management software, the technology and the reliability of the software become critical. ParcelPerform has been developed on an AI/ML platform to provide you with insights into your customer behavior to make changes according to the needs of your customer.
Pros:
AI/ML Technologies [ Our Score: 4.5 out of 5]
ParcelPerform is a data-driven delivery experience platform that provides you with insights into your customer behavior on your platform. This allows you to tweak your experience according to your customers' needs.
Cons:
Multi-tasking abilities [ Our Score: 1 out of 5]
ParcelPerform reviews show that the software may lag when you try to multi-task on the software. The software is also prone to frequent bugs and glitches while handling high order volumes.
2.2) Pricing
The software pricing structure must be financially feasible for your organization, along with the features. ParcelPerform has multiple pricing plans, including a free program so that you pay for services according to your needs.
Pros:
Free Plan [ Our Score: 4 out of 5]
ParcelPerform reviews show that the customers have started using the services of ParcelPerform as the free trial allows you to test out the compatibility of the services.
Cons:
Ads on Free Version [Our Score: 1 out of 5]
We found multiple reviews of ParcelPerform that say that the free version of ParcelPerform displays ads even on your platform, hampering the customer experience on your website.
2.3) Shipping Services
The availability of carriers and other shipping-related services becomes essential when choosing a fulfillment management software or a shipping management service. Better carrier integration and other automation features enable you to optimize your order fulfillment process.
Pros:
Multi-carrier integration [ Our Score: 4.5 out of 5]
ParcelPerform has about 800+ carriers internationally, which allows you to offer a seamless shipping experience.
Cons:
No Shipping Delay Management [ Our Score: 2 out of 5]
ParcelPerform does not provide any shipping delay management services, which can create issues as you begin to scale and order volume increases.
Carrier Selection Algorithm [ Our Score: 1 out of 5]
Most of the ParcelPerform Alternatives like ClickPost come with a carrier selection algorithm that allows you to assign a courier partner automatically with the help of preset parameters. Choosing manually from the library of 800+ carriers of ParcelPerform can be a tedious task, according to ParcelPerform reviews.
2.4) Tracking
While handling larger order volumes, order tracking becomes a crucial part of your order management systems. With ParcelPerform’s integrated tracking system, your customer support team can track orders better and successfully resolve customer complaints.
Pros:
Integrated Tracking Dashboard [ Our Score: 4 out of 5]
ParcelPerform helps you track your orders with over 800+ carriers through a single portal for efficient tracking and order management.
Cons:
Real-time tracking updates [ Our Score: 1 out of 5]
Reviews of ParcelPerform say that the software does not provide real-time tracking updates on the branded tracking page or marketplace tracking page.
2.5) Post-purchase Experience
The enhanced post-purchase experience that we can provide with the current technological advancements is one of the primary reasons for the recent boom in the e-commerce industry.
Pros:
Branded Returns Experience [ Our Score: 4 out of 5]
ParcelPerform enables you to provide your customers with a branded returns experience without much technical hassle. This increases post-purchase customer engagement and builds brand loyalty and trust.
Cons:
Basic Branded Tracking Page [ Our Score: 1 out of 5]
While ParcelPerform uses AI/ML in every other feature, it does not allow you to enable product recommendations and cross-selling abilities on your platform.
2.6) Analytics
The analytical insights into your operations without having to collect and sort the data manually enable you to cater to the needs of your consumer.
Pros:
SLA Compliance [ Our Score: 4 out of 5]
ParcelPerform allows you to measure various factors from order creating to warehousing and final delivery to check whether the carrier partners comply with the SLA terms.
Cons
Customer-focused insights [ Our Score: 1 out of 5]
ParcelPerform reviews show that the software provides insights into your shipping and fulfillment operations but does not provide insights into customer behavior on your platform.
3) Conclusion
While ParcelPerform can be an excellent choice to improve and optimize your delivery and shipping experience, it does not have enough standout features.
Therefore, it is not viable to only use ParcelPerform as your shipping/ delivery management platform. Other ParcelPerform competitors provide excellent holistic solutions to your shipping and post-purchase problems.
The software makes excellent use of AI/ML to provide data-driven actionable insights into almost every aspect of your fulfillment operations.
Along with the 800+ carriers integrated within its API can make it a viable choice for new businesses who are looking to expand their reach and improve their delivery time and speed.
4) Final Scores
According to our expert opinion, the ParcelPerform software can be rated 3 out of 5. While there are some unique data-driven features, there are other alternatives on the market that provide better services in the sector. Here are the top 5 ParcelPerform alternatives and competitors.
ClickPost is a logistics and supply chain management software that seamlessly integrates 3PL and courier partners for an optimized shipping experience. The software comes with best-in-industry standard features like Early COD reconciliation, Failed and fake delivery management, automated NDR generation, proactive notification, etc.
This will allow you to enhance the delivery and post-purchase experience. However, the features and pricing structure of ClickPost are typically suitable for higher order volumes.
Overall Score: 4.5 out of 5
Shippo is a shipping software that allows you to integrate and ship with widely known carriers at discounted rates. The software is known for its hassle-free domestic and international delivery experience and is quite popular in the US market. While the branded tracking page of the software is basic, Shippo reviews show that the company is known to add a lot of hidden charges for its services and offers minimal customer service to remedy the situation.
Overall Score: 3.5 out of 5
ShipStation is a supply chain management software that helps optimize logistics and supply chain operations for a better delivery experience. While the software has one of the best inventory management systems, it is often prone to technical issues. ShipStation reviews say that the technical support provided by the software is not adequate despite the software having adequate features to handle mass shipping operations.
Overall Score: 3.5 out of 5
WeSupplyLabs is a software solution that automates your website's delivery and post-purchase features. The software comes with a suite of essential elements, but other WeSupplyLabs alternatives provide a better service in providing these features. WeSupplyLabs reviews show that the software has a complex return setup as it has one of the best self-service return features on the market.
Overall Score: 3 out of 5
Narvar is a delivery management software that focuses on developing post-purchase features. The software increases customer satisfaction and engagement, builds a loyal customer base, and a strong brand image. Narvar reviews show that the tracking updates from the software can be delayed, despite it providing customizable shipping options.
Overall Score: 4 out of 5
5) FAQs
5.1) Can I send notifications using ParcelPerform?
ParcelPerform allows you to send notifications over SMS and email. The software also provides metrics about the sent notifications, including CTR and open rate.
5.2) Can ParcelPerform help me with Shipping?
ParcelPerform allows you to monitor the various delivery and shipping metrics from order creation to delivery so that you can monitor your shipping operations better. The software also helps ensure that your 3PL partners comply with the SLA terms you negotiated with them.