ClickPost vs. Shiprocket- Features, Prices, Reviews, Differences

Introduction

While looking for the best shipping software, you’ve likely come across the two leading solutions - ClickPost and Shiprocket. This means you’re now faced with the dilemma of choosing the right option between ClickPost vs. Shiprocket. 

It’s surely a daunting task. You’ll have to evaluate their functionalities, quality of support, and integrations to come to a conclusion. 

Though we’re team ClickPost, we have still evaluated Shiprocket’s functionalities, talked with the merchants who have used both platforms and then crafted this unbiased detailed comparison post of ClickPost vs. Shiprocket. 

Let’s dive in!

ClickPost Vs. Shiprocket: A Quick Overview 

About ClickPost

ClickPost is a multi-carrier shipping software that helps you improve the shipping process and post-purchase experience.

It has integrations with 350+ global and domestic carriers, various storefronts, order management systems (OMS), CRM systems, and warehouse management systems(WMS). 

ClickPost has a smart carrier allocation engine. You can use it to fetch the most suitable carrier as per the delivery destinations and shipping preferences. ClickPost also helps you print shipping labels and generate AWB numbers. 

After you delegate the shipments to your preferred carriers, you can track them on a single integrated dashboard and send time-to-time shipping updates.

With its failed delivery management system, you can improve delivery rates and reduce RTO%. Apart from these, it also takes care of tasks associated with reverse logistics like pickup management, reverse shipment tracking, refund initiation, and so on. 

About Shiprocket

Shiprocket is an eCommerce logistics and shipping software. As of now, it has integrated with 25+ logistics companies worldwide and covered 24000 pin codes in its origin country, India. 

Shiprocket offers many similar features to ClickPost, including order creation, carrier allocation, shipment tracking, failed delivery management, and returns management.

Apart from that, it also offers a shipping rate calculator to help you determine cost-effective shipping rates. 

A Detailed Comparison between ClickPost and Shiprocket 

Though both ClickPost and Shiprocket offer more or less the same features, the main difference lies in which one offers superior functionalities and support to meet the diverse needs of every business owner. 

And to evaluate that, let’s explore their offerings one by one:

1) ClickPost vs. Shiprocket: Integrations

ClickPost’s Integrations

ClickPost has integrated with more than 350+ logistics companies worldwide, including but not limited to DHL, DTDC, Ceva, Dunzo Shadowfax, and more.

This means that no matter what your shipping needs are and what your delivery destination is, you can onboard your favorite carrier within 1 day and start shipping. 

Furthermore, you can also integrate ClickPost with your WMS solutions like EasyEcom, Unicommerce, and Increff.

If you want to synchronize your real-time order data, inventory, and shipping information in a single place, you can integrate ClickPost with your OMS systems as well. 

Plus, it also offers easy integrations with different storefronts like Shopify and Magento. However, if you don’t find any integrations with your favorite platform, you can connect with the ClickPost team for custom integrations. 

Shiprocket’s Integrations:

Shiprocket integrates with 25+ carrier companies. You can also integrate it with sales channels like Amazon, Shopify, and eBay. 

However, it doesn’t offer direct integrations with OMS, WMS, or CRM systems. You may need to use a third-party solution to connect Shiprocket with your favorite platforms. 

Winner: ClickPost

Unlike Shiprocket, ClickPost focuses on both domestic and international growth.  That’s why it offers integrations with 12x more carrier companies than Shiprocket offers.

No doubt, Shiprocket has its own fulfillment centers, which business owners may prefer, but ClickPost gives ultimate flexibility by letting you connect your favorite platforms with ClickPost’s services. 

2) ClickPost vs. Shiprocket: Carrier allocation

ClickPost’s Carrier Allocation Engine

ClickPost uses past shipping data and a Machine Learning (ML) algorithm to fetch the most suitable carrier as per your shipping type and preferences. For example, you want to reduce the RTO  (Return to origin) percentage.

Based on that, you can set different parameters, and ClickPost will assign the most suitable carrier to help you achieve your goal. 

Shiprocket’s Carrier Allocation Engine

Like ClickPost, Shiprocket also has a smart carrier allocation system. This means it also analyzes carriers’ shipping history and uses an ML algorithm to allocate logistics companies. 

Winner: ClickPost & Shiprocket 

Both of them use past data and an ML algorithm for assigning carriers. 

3. ClickPost vs. Shiprocket: Shipment Tracking

ClickPost’s Shipment Tracking System

It doesn’t matter how many carriers you’re dealing with; ClickPost provides you with time-to-time updates on your packages’ whereabouts on a single unified dashboard.

You’ll get 7 main and 33 sub-statuses on shipping progress, like order pickup, order in transit, delayed shipment, and so on. These shipping statuses get updated in real time. Here’s what the dashboard looks like:

Plus, it considers multiple communication channels to send automated shipping notifications to customers.

These are Email, SMS, and WhatsApp. You can further add a personal touch to these messages by customizing them in shoppers’ native languages and adding their names. 

ClickPost also offers a branded tracking page with cross-selling opportunities to reduce frequent WISMO calls and boost sales. 

Shiprocket’s Shipment Tracking System 

Similar to ClickPost, Shiprocket also offers a centralized tracking dashboard and time-to-time shipping notifications via email and SMS.

At the same time, it also provides a branded tracking page with product recommendations to win customers’ buy-ins. 

Winner: ClickPost 

Though Shiprocket offers on-time shipping updates, they aren’t detailed enough like ClickPost’s. It offers only 6 updates, whereas ClickPost offers 7 main and 33 sub-statuses to help you get granular-level visibility of the orders.

Plus, unlike Shiprocket, ClickPost sends delivery notifications via WhatsApp - the most commonly used channel by customers.

4. ClickPost vs. Shiprocket: Failed Deliveries and Shipping Exception Management

ClickPost’s NDR and Fake Delivery Management Solution

ClickPost uses automation to manage all the failed deliveries. Once the delivery agent marks any delivery as failed, it tries to connect with the customers and fetch the exact reasons for failed delivery.

Then, it streamlines communication with the delivery agent to help them make the next attempt. 

ClickPost also offers an OTP-based cancellation process. Oftentimes, agents make fake delivery attempts and mark them as “canceled by customers.” 

But this OTP-based cancellation process saves brands from such issues. Until the OTP sent to the customers is entered into the dashboard, agents can’t mark them as “canceled by customers,” which further improves delivery rates. 

Shiprocket’s NDR Management Solution

Shiprocket’s NDR management process is the same as ClickPost. It also uses automation and streamlines communication between the delivery agents and the end customers to reduce failed deliveries. 

Winner: ClickPost 

Though ClickPost and Shiprocket use the same method to reduce failed deliveries, Shiprocket doesn’t have any special method like an “OTP-based cancellation process” to handle fake deliveries. 

5. ClickPost vs. Shiprocket: Returns Management

ClickPost’s Returns Management Solution

ClickPost prints return shipping labels, generates return AWB numbers, and offers a white-labeled self-serve return portal. Also, it auto-approves return requests to help you mitigate the daunting manual tasks of going through each return request. 

You can also add preset return rules to define the eligibility of the returns and customize the return policy to keep your profit margin intact. At the same time, Clickpost auto-assigns carriers based on pick-up locations and manages failed pickups through automation. 

With it, you can also send automated refund updates to customers. And if you’re a Shopify merchant, you’ll benefit from its dedicated shopify return app - ClickPost Return Plus. 

Shiprocket’s Returns  Management solution

Shiprocket offers a simple return management solution. It provides a return portal to streamline the return and refund processes. You can generate return shipping labels and AWB numbers to manifest the reverse logistics process. 

One of the best returns management features provided by Shiprocket is its customer support software. It helps you resolve returns-related customer concerns in the easiest way possible. 

Winner: ClickPost 

ClickPost’s return management process is a bit more advanced than that of Shiprocket. It tracks return orders, auto-approves return requests, and handles pickup exception management that Shiprocket lacks. 

6. ClickPost vs. Shiprocket: Analytics

ClickPost’s Shipping Analytics

Currently, ClickPost gives you 20+ comprehensive reports on each part of the logistics journey so you can make better business decisions. These reports consist of carrier performance monitoring, stuck shipment analytics, SLA breach analytics, reports on returns, and so on. 

ClickPost updates these reports on its dashboard every minute. So, whenever you open its analytics portal, you’ll receive real-time insights on your operations. 

Shiprocket’s Shipping Analytics

Shiprocket also offers a handful of analytics on your shipping performance, including but not limited to order analytics, average processing time analytics, reporting on NDR percentage, insights on RTO percentage, top RTO pin codes, and so on. 

Winner: ClickPost 

The result is quite evident! Not only does ClickPost cover all the fields Shiprocket offers insights on, but it also goes a few steps further and provides analytics on other important parts of your logistics operations. These include SLA breach analytics, Notification reports, NPS score analytics and analytics on NPR. 

7. ClickPost vs. Shiprocket: Customer Service 

ClickPost’s Customer Support System

ClickPost provides dedicated forms for different types of customers. Apart from that, it also offers phone call support and email support.

If you’re a ClickPost customer, you’ll be assigned a dedicated account manager who will have your back throughout the journey and promptly solve your problems. 

Shiprocket’s Customer Support System

Shiprocket offers two ways to connect with the customer support team - call and email support. 

Winner: ClickPost 

ClickPost’s customer support team is way more active than that of Shiprocket. While shifting through customer feedback, we have come across lots of posts on social media like LinkedIn where their customers mostly complain about Shiprocket’s support system.

What are the key advantages of using ClickPost over Shiprocket and vice versa? 

For starters, both ClickPost and Shiprocket are powerful shipping software that helps you streamline your shipping process. It’s also true that Shiprocket offers a shipping rate calculator. Some merchants might find it helpful. 

Likewise, ClickPost also has some exceptional advantages that make it a better option than Shiprocket. These are:

• Unlike Shiprocket, it helps you strengthen your global reach. That’s why it has connected with 350+ carrier partners. 
• It offers granular-level shipping visibility. 
• ClickPost stands out as one of the top Shiprocket alternatives by providing an OTP-based cancellation process. 
• With ClickPost, you can send automated shipment notifications via WhatsApp. 
• It offers 20+ in-depth shipping analytics. 
• And most importantly, you’ll get a proactive customer support system. 

Final Verdict: ClickPost vs. Shiprocket - which one should you choose? 

Throughout the post, we have given unbiased opinions and fairly compared their features.  We have also shown why we have made a solution winner over another. 

Again, both ClickPost and Shiprocket are the two leading solutions that help you optimize your shipping operations. But when it comes to ClickPost vs.

Shiprocket, only ClickPost helps you with more advanced shipping solutions, provides global reach, and focuses on improving your shipping operations and customer satisfaction with functionalities like fake delivery management, super-detailed shipment tracking, WhatsApp notifications, etc. Not only that, ClickPost is known for its active customer support solution. 

Don’t just take our words! Book a call with our team and find out how ClickPost can help you skyrocket your customer experience by offering top-notch solutions.