Shiprocket Vs Delhivery

1) Introduction

Whether to stick with a singular carrier partner or use a shipping aggregation platform is an age-old debate. Both of these options can be equally beneficial, especially when it comes to the MSME sector. While a shipping aggregator allows you to cover a wide geographic area, using a single carrier partner makes it easier for you to have an efficient, cost-effective delivery process.

Shiprocket and Delhivery are two leading names that always pop up whenever we talk about logistics service providers. Shiprocket is one of the market's most famous shipping aggregation platforms, while Delhivery is one of the most reliable carrier companies in logistics.

Shipping services from both entities have their pros and cons. In this post, we will discuss them in depth so that you can make an informed decision for your business. Let’s jump right into the Shiprocket vs. Delhivery battle.

2) About Shiprocket

Shiprocket was founded in 2011 as a courier aggregator and a third-party logistics service provider that offers a multi-carrier integration platform. It is an extremely popular shipping solution and enables easy order management across multiple carriers. As of now, it’s operational across 220 countries and serves 29000 pin codes in India.

3) Shiprocket’s Services

3.1) Carrier Recommendation and Allocation

Shiprocket API integrates with 17+ different courier partners, including Delhivery. These courier partners are reliable players in the market, allowing you to deliver to a broader audience. Moreover, each carrier has its own specialty. Based on your preferences, you can set up specific parameters, and its AI algorithm will automatically select a specific carrier for each shipment.

3.2) NDR Management

Shiprocket has a dedicated automated NDR management solution. Via this option, you can significantly work on failed deliveries and reduce the RTO percentage. Along with this, it empowers the customer support and the product development team with the necessary insights to reduce these instances that significantly impact your business's bottom line.

3.3) Seamless Post-purchase Experience

Shiprocket’s main advantage over any carrier in the logistics sector is its ability to enhance customer experience. The software allows eCommerce businesses to automate various customer experience enhancement features like sending time-to-time tracking notifications and managing eCommerce returns. As a result, you can improve your overall fulfillment operations and increase the customer retention rate.

3.4) Branded Tracking Page

Shiprocket offers a branded tracking page for your website. With this option, you can customize the tracking portal with your brand logo, promotional banners, and personalized product recommendations. It further helps you improve brand awareness and increase the overall ROI. 

4) Features of Shiprocket

Note💡: If you want to know more about Shiprocket and its services, this detailed Shiprocket review can help. Also, if you find Shiprocket’s services aren't meeting your requirements, the Shiprocket competitors surely will.

5) About Delhivery

Delhivery was founded in 2011, and since then, it has grown as India’s largest 3PL carrier. It provides a wide range of shipping and supply chain management services to optimize the fulfillment process for eCommerce businesses. Currently, it serves over 220 countries across the globe.

6) Delhivery’s Services

6.1) Seamless Shipping Solutions

The key highlight of Delhivery is its seamless courier shipping services. Delhivery is one of the largest carriers in the sector and is typically known for its fast and reliable courier solutions. The carrier also offers seamless cross-border logistics service, allowing you to target global customers and expand internationally. Apart from that, it has part truckload, full truckload, and express shipping services. In fact, Delhivery also takes care of warehouse management. 

6.2) Integration with Sales Channels

Despite being a standalone courier company, its services allow you to integrate its shipping API on various eCommerce platforms easily. This includes integrations with Shopify, WooCommerce, OpenKart, and Magento. You can also leverage your order volumes to request custom developments per your fulfillment operations needs.

6.3) Reduces RTO Percentage

The carrier uses an AI-enabled engine to predict the return rate of the product even before the order is shipped. This allows you to flag fraud orders and reduces your order percentage. Delhivery also runs the shipping addresses through an address verification algorithm that allows you to filter out wrong/fake addresses.

6.4) Real-time Shipment Visibility

Since Delhivery has its own supply chain service, the carrier can offer real-time visibility on your shipments. This Delhivery tracking feature is quite handy for customer support teams as they can resolve customer complaints much more efficiently. It also helps you build a solid order-tracking page to improve post-purchase engagement on your platform.

7) Features of Delhivery

8) Is There a Better Alternative to Shiprocket and Delhivery?

No doubt, Shiprocket, and Delhivery are both excellent choices as fulfillment partners for your eCommerce business. While both of them have their advantages and disadvantages, there is one area where both of them lack – scalability. Neither of them will be able to help you more efficiently as your order volumes grow.

In such cases, options like ClickPost can be your best bet. As of now, it has partnered with  350+ carrier providers (including Delhivery) all over the world. It means you can now reach any corner of the world without hassles. 

Apart from that, its automation integration for courier allocation, delivery tracking, and NDR management will improve your operational efficiency. It also takes care of returns management by keeping the customer experience on point. In fact, monitoring shipments on a branded tracking page offered by ClickPost opens up more selling opportunities for you. So, if you want to benefit from the services of both Shiprocket & Delhivery, you can consider ClickPost.

9) Final Verdict: Which Is Better Between Shiprocket and Delhivery?

The eCommerce sector is fiercely competitive. Your organization has to be thoroughly efficient in every part of business. In the case of the order fulfillment process, the business has to primarily rely on outside resources to better meet customer demands. That’s why choosing a fulfillment partner becomes crucial in determining the success of your eCommerce delivery process.

Now that we have given you every single detail on the Delhivery vs. Shiprocket battle, it’s time for the final decision. 

And the decision will depend on your business requirements and budget. Shiprocket is one of the most popular shipping aggregation platforms for a reason. Its carrier library and the customer experience feature make it an attractive choice, especially for those looking to improve their delivery experience. On the other hand, Delhivery is one of the most reliable carriers in the sector. Therefore, it will make an excellent fulfillment partner for companies looking to establish a secure, hassle-free delivery process. 

So, if you’re just starting your eCommerce journey and want a cost-effective solution, we recommend you to go for Delhivery. Now, Shiprocket will be a good choice if you’re looking for a carrier aggregation platform to perform basic fulfillment tasks.