Top 11 Best Shopify Order Tracking Apps [2025]

Did you know 90% of customers expect tracking notifications as soon as their order is ready to ship? As a Shopify merchant, you can capitalize on this by delivering an outstanding tracking experience and unlock strong customer engagement. The journey won’t be easy but it is entirely achievable with Shopify order tracking apps.  

When you alleviate customers' anxieties and remove the perceived risks of shopping with your brand with accurate shipping updates, you don’t just secure a sale, you pave the way for one-time buyers to become loyal, lifelong customers. 

In this article, we have curated a list of the best 11 Shopify order tracking apps that have perfected the art of tracking real time order statuses to make it your brand’s differentiator.

What Are  Shopify’s Order Tracking Features?

Order tracking is one of the extensibilities of Shopify’s shipping package, alongside fulfillment automation, rate shopping, order routing and more. Shopify’s tracking features help you provide delivery times, answers to customers’ WISMO enquiries (Where-is-my-order), and manage inventory. 

It has three built-in tracking solutions. Let’s briefly understand them:

• An order status page where customers can trace their parcel’s journey after it’s dispatched with a carrier. But, there’s a catch. The page has to be configured manually for every shopper, and will include pricing. 

• The Shop App that triggers automated shipping updates. However, it is geared more towards spearheading marketing campaigns for acquiring customers. As such, you won’t find a wide library of carrier integrations, customizable notifications, and extensive branding that other Shopify order tracking apps offer. 

• Email tracking notifications from the Shopify admin dashboard. Though emails are good templates to boost your promotional efforts, they alone cannot elevate your customers’ satisfaction. As this study by Klaviyo shows, 38% of customers prefer SMS for transactional messages and 51% want to receive more of their delivery communication over this channel.  

You would want to pair with a Shopify order tracking app that overcomes these limitations and gives your shoppers a delightful tracking experience. 

Benefits of Shopify Order Tracking Apps

Branded Order tracking is essential for fulfillment optimization and uplifting your shopper’s post-purchase experience. Let’s break these down for you.

1. Real-time updates on delivery status for enhanced visibility

Millennial and GenZ customers are particularly conscious and informed decision shoppers. Giving them real-time visibility of their orders not only keeps them in the loop and elevates their anticipation for unboxing it, but it builds their trust. This is true for all customer segments. 

Real-time delivery updates using automatic shipment tracking suite gives detailed and reports live changes in order progression, condition, and arrival time. 

This level of transparency positively impacts not only consumers but also streamlines shipping management for sellers, so they can trace the flow of orders, hold carriers accountable for their SLA commitments, and control failed deliveries.

2. Boost customer communication for a seamless shipping experience

58% of customers consider a poor communication experience with a brand as the deciding factor in switching to a competitor. Providing seamless communication of order status updates ensures maximum customer satisfaction. 

A Shopify order tracking app creates a smooth communication flow with your customers, alerting them of minute-by-minute changes. It gives you a way to connect with them besides the customary order tracking page with targeted email, SMS, and even social media. 

This also lowers wait times and customer frustration since a small misstep in communication can lead to RTO (Return To Origin) and worse, lifetime abandonment from customers. But with an expert order tracking app, you can promptly communicate with customers, enabling them to make critical decisions like staying at home to collect the parcel or arranging for someone to receive the delivery.

3. Comprehensive tracking insights to optimize performance

Tracking orders is the best way to gauge the health of your shipping services. A Shopify order tracking app significantly contributes in this endeavor with in-depth and insightful tracking reports, usually customised for your online store. 

Poor delivery experience ranks high on the list of reasons for customer churn. Having tracking insights on metrics like transit times, on-time and in-full delivery, adherence to EDD, failed delivery and pickup percentage can give you critical comprehension of your carrier’s, fulfillment service providers, and overall delivery management for reducing RTOs and low NPS ratings (Net Promoter Scores).

Top 11 Best Order Tracking Apps for Shopify

There are over 1529 apps on the Shopify App Store but we have combed through most of them and found the 12 apps to help narrow down your search to the best ones. 

1. AfterShip Order Tracking App

The AfterShip Order Tracking app is launched by the popular post-purchase shipping software of the same name. It automates two aspects of the tracking process: customer notification and charting orders in-transit. 

The app aggregates all orders from 1100+ carriers and updates into a single interface with search filters and order lookup widget that makes monitoring and resolving shipping issues easier.  

AfterShip carries its expertise in personalized communication to this app by creating highly customizable branded tracking pages fitted with product recommendation algorithms. 

AfterShip Order Tracking works with leading customer service software like Klaviyo, Gorgias, Loox, and Zendesk to craft personalized notifications for every customer segment. 

App Highlight: It sends real-time notifications in multiple languages, customizing tracking links, and settling insurance claims within hours. 

2. ParcelPanel App

ParcelPanel harnesses the most important asset in order tracking— customer’s attention. It embeds the tracking portal into the brand’s website, thus keeping customers where they are meant to be- on your store. It pairs with PageFly, a Shopify page building app to elevate your “Track Your Parcel” page.  

ParcelPanel strikes hard on precision tracking with dynamic EDD, mapping carrier coordinates, and sending out custom shipment statuses. 

It ensures that your shoppers receive delivery dates and remain up-to-date with their order status while you get multiple avenues to interact with them via notifications. Moreover, its branded tracking page is completely white labeled, masking unwarranted information like supplier details for dropshippers.

App Highlight: It works seamlessly with a number of marketing and payment automation tools like  Yotpo, Gorgias, and Loox. 

3. Tracktor Order Tracking App

While customers appreciate uniformity in order tracking messages, especially when orders are shipped with multiple carriers, it’s even better to have customizable order statuses that fit your business needs. This is where Tracktor differs from other Shopify order tracking apps.

Tracktor personalizes the order tracking page and incorporates milestones that can be easily converted into custom checkpoints that you create uniquely for your customers. 

Whether you are planning to scale your business or just starting out in the field, you will benefit from its wide library of 1700+ integrated carriers. 

Tracktor works with Omisend, Klaviyo, MESA, ShopifyFlow, and OrderlyEmails to streamline the automation and messaging elements of your portal to improve customer experience. 

App Highlight: It syncs orders and works with tracking API with webhooks.

4. Shipway Track Order App

Developed by Shipway, a multi-carrier shipping automation software, this app combines its originator’s strengths in customer conversion, automated shipping, and post-purchase optimization but for Shopify merchants. 

It focuses on proactively tracking orders and sending the information in real-time to customers via email, SMS, and WhatsApp to eliminate WISMO inquiries. It also offers prompt updates for partially fulfilled orders. 

It offers two key advantages to its users: localizing the tracking page according to customer’s geography and encouraging customers to repeat purchases with intelligent product recommendations, and auto-syncing pre-made product collections from your Shopify store into the tracking portal. 

App Highlight: It systematically seeks customer feedback weekly, monthly, or yearly through its NPS widget. 

5. Rush App

Rush, with its multilingual capabilities, localizes tracking for customers across the globe, from Asia to Europe. With Rush, you get access to 1300+ carriers, ensuring that you receive comprehensive tracking coverage from any shipping mode. 

It has 15+ custom alert templates, with which you can actively inform customers of  various shipping scenarios, including returns. Rush's standout feature is its 'infinite sales loop,' which directs your shoppers to your store’s tracking page with every alert. 

The standout feature of the app is  to showcase relevant products to individual shoppers, thus boosting cross-selling and upselling opportunities. While Rush integrates with many apps, it works particularly well with specialized Shopify marketing apps Okendo, Fera, and PostScript.

App Highlight: Rush equips its tracking page with tools that enhance customer convenience, including carrier masking, AI-powered EDD, and custom tracking links. 

6. Trackr: Track, Order Tracking

Trackr has a simple user interface and keeps its services strictly relevant to your most important tracking needs—shipment tracking in real-time, multicarrier integrations with an expansive network of 2100+ courier partners, and EDDs on the tracking page. 

Trackr understands the role of flexibility in tracking to meet expectations of different customer segments. Therefore, it has facilities like a multilingual order tracking page, a series of communication channels and different ways of accessing it- order ID, email ID, tracking number, etc. 

With Trackr, you can meet customer expectations on the convenience of navigating the tracking page that highlights your brand identity and has your chosen marketing assets. 

App Highlights: Translates the order tracking page in 40+ languages, personalized order look up tool, curated to dropshipping tracking, and global tracking analytics. 

7. 17TRACK

17Track lives up to its motto of being an “All in one package tracking software” by taking the hassle out of tracking for Shopify businesses. It uses both API and webhooks to maintain an unprecedented level of seamless communication. While automating tracking it maintains 99.99% accuracy for 2500+ carriers. 

One of the distinguishing features of this app is the ability to automatically recognize 80% of carriers preemptively to track from dispatch to delivery. Having the hallmark of an ideal tracking app, it alerts customers when their shipments encounter exceptional conditions like delays and lost packages. 

The app could be a good choice for you if you run into a high percentage of RTOs since it preemptively captures the reasons, giving you an opportunity to coordinate with the carrier and try to solve these issues. Additionally, it offers insurance to protect parcels against theft, loss, and damages, available for 8 countries.

App Highlight: Notify customers in 33+ languages while fully integrating with Shopify’s interface and email notification feature.  

8. PluginHive - Multi Carrier Shipping Label

Developed by PluginHive, one of the most top rated shipping extensions for eCommerce platforms, this app brings a wealth of knowledge in integrated tracking to Shopify retailers. 

Its key use case is shipping management for leading carriers like USPS, DHL Express, as well as hyperlocal delivery services like Xpressbees and Delhivery. 

Aside from overseeing order journeys, the app gives you special access to the heart of shipping automation with features that transform your overall shipment coordination.  

With this app, you can display shipping rates on your check out page, auto-generate shipping labels, and automatically select the best shipping service for your orders. 

App Highlight: Offers a wide range of shipping rate calculation including flat rate, rate blending, and multi-zonal rates. 

9. Track123

Track123’s Order Tracking 3D app works seamlessly with all Shopify OS 0.1 and 0.2 themes, making it feasible for every business on the platform that transitions from one version to another. The primary task of the app is to craft an exceptional order tracking page and to rescue 15 hours on average every week from grueling WISMO calls. 

The ideal scenario for using Track123 is when you want to reduce orders returned to the original source as well as drive intelligent campaigns on emails and tracking pages based on customer preferences.

Track123 optimizes emails to forge it as a successful marketing campaign tool by tailoring them according to different shipping status and displaying a curated collection of products to customers on the page. 

It has strong data reporting capabilities, giving you insights into which items capture customer attention while monitoring carrier performance.

App Highlight: It automatically synchronizes tracking information to PayPal to streamline the refund process.

10. ShippingEasy

ShippingEasy is a popular multi-carrier logistics management software that offers a range of shipping solutions for every business. However, its Shopify version is intended primarily for US based merchants to elevate not only their parcel tracking, but overall shipping efficiency.

There is a lot to unpack about the app when its capabilities range diversely from carrier management to customer marketing. But the app’s strong suits include discounted shipping for leading carriers and rate management. 

Having mentioned this, ShippingEasy orchestrates a series of email templates targeted towards recovering abandoned carts, suggesting product choices tailored to every customer, and encouraging customers to leave product reviews. 

Its wide-ranging email functionality can be an asset to retailers who want to not only focus on cross selling but forging customer relationships by opening a two-way communication channel.

App Highlight: 24/7 customer support through chat, email, and live phone call. 

11. ShipTurtle

For ShipTurtle, order tracking is only one component of its extensive list of proficiencies. The app is aimed at Shopify merchants who operate in a multi-vendor mode in marketplaces like Amazon and Etsy. It is a one-stop solution for inventory management and shipping needs, especially for dropshippers. 

The core elements of ShipTurtle’s MultiVendor Marketplace Pro+ app include: integrations with 100+ courier service providers, shipping label generation, bulk order processing, pickup scheduling, and product synchronization from all sales channels. 

Even if you are not a multi-vendor business, you’ll likely benefit from its expert invoicing services. For instance, it lets you pay out with Stripe and PayPal. You can also utilize its extensive automation streamlining onboarding, order routing, catalog importing, and tracking. 

App Highlight: Book appointments with real-time availability checks on integrated calendars. 

Conclusion

In the post-Amazon and Walmart era, order tracking has become a cornerstone of every business’s post purchase communication strategy to retain customers. When 6 out of 10 customers consider inadequate delivery updates as a major let down, you’ll have to be equipped with real-time tracking, craft unique tracking pages with bespoke marketing, and a tailored approach to notifications that makes them inquisitive of your offerings. 

The future of order tracking lies in hyper-personalization, gearing towards tracking autonomous vehicles, and more rigorous data insights. If you have similar inspiration, the question is how do you achieve this? The first step is through a Shopify order tracking app.