Overview

Businesses are always doing their best to keep up with sky-high order volumes. Most brands directly invest in courier software to gain a competitive edge and fulfill end-to-end customer needs. According to sources, the global courier software market is set to reach a multimillion-dollar valuation and exhibit an unexpected CAGR from 2024-2032. With such exponential growth, logistics companies may face challenges associated with new advancements. 

An experienced courier software provider would know how to adapt to new technology and be in sync with business requirements. In this article, we will understand the role of courier tracking software, how to choose one, and the top 20 contenders making a difference in the market.

Let's get started!

Top 20 Courier Management Software Platforms [2024] 

As businesses scale up faster, their dependency on advanced courier software platforms increases. It directly replaces manual shipment tracking and traditional delivery methods, allowing them to cater to more customers and orders. We have listed the top 20 essential courier delivery software to achieve the maximum growth in your business.

1. ClickPost

With ClickPost, you can take your shipping operations to the next level. Its multifaceted logistics intelligence software eases your deliveries by reducing long-drawn tasks and downtimes. ClickPost has been a top participant in global logistics with its vast array of services. Its offerings not only enhance the overall customer experience but make it unforgettable.

Brands can integrate with more than 400 carriers and select their preferred one. ClickPost offers a unified dashboard to oversee numerous active orders across several couriers, automatically generates AWB (Air Waybill), and recommends carriers based on priority through its Pickup Request API.

Key features

• ClickPost offers an AI-driven recommendation engine that suggests the most efficient carrier based on your requirements.
• The ClickPosts Returns Pro platform helps with product returns and exchanges and converts 30% of returns to exchanges.
• The platform allows you to display EDDs (Estimated Delivery Date) on your ecommerce website’s product overview page.
• The platform helps you identify SLA (Service-level agreement) breaches to ensure a decrease in failed deliveries.
• ClickPost offers an NDR (Non-delivery report) management feature that communicates with customers when an NDR is notified.

Customer Stories

1. ClickPost solidified Caratlane’s omnichannel customer experience by addressing bottlenecks and reducing manual errors. Integrating APIs and automating various aspects of the order journey transformed their logistics efforts quickly.
2. ClickPost helped IGP upgrade its delivery performance by onboarding carriers and offering a monthly dashboard for the logistics team to present real-time data to the stakeholders and their management. 

2. ShipStation

ShipStation boosts shipping operations for e-commerce companies and other businesses. It offers courier software to revamp logistics efforts, align brand preferences, and achieve long-term business growth. ShipStation was launched in 2011 to streamline delivery for brands in domestic and international regions and be compatible as a courier software for small business. It expanded as a giant in the logistics industry with 300+ partners.

Key Features 

• The platform makes your shipping operations efficient by letting you print shipping labels in batches.
• ShipStation is connected to numerous warehouses and supports multiple users
• You can split orders into multiple shipments or club orders into a shipment.
• It allows you to allocate stocks during the picking and packing process. 

Pricing

Shipstation offers 7 pricing plans that include the following:

1. Starter - It costs $9.99/month for up to 50 shipments
2. Bronze - It costs $29.99/month for up to 500 shipments
3. Silver - It costs $59.99/ month for up to 1000 shipments
4. Gold - It costs $99.99/ month for up to 2000 shipments
5. Platinum - It costs $149.99/ month for up to 5000 shipments 
6. Enterprises - It costs $229.99/ month for up to 7500 shipments
7. High-Volume - For this plan, ShipStation offers a quote for unlimited shipments.

3. Shippo

Shippo is a provider of courier software for e-commerce ventures. Since its existence in 2013, it has helped hundreds of brands shift from traditional shipping to automated logistics management. Shippo gained its fame for assisting 120,000 businesses. It also integrates with storefronts such as Shopify to ease your shopping experience.

Key Features

• Shippo allows you to send real-time tracking information to customers at every stage of the order journey.
• It helps businesses by recommending carriers based on their order volumes and area of operation.
• With Shippo, users can compare shipping rates and get optimized rate suggestions.
• Shippo takes care of international parcels by automating customs clearances.

Pricing

Shippo offers three pricing plans and here they are:

1. Starter - This is a free plan that includes no monthly fees, offers live chat, and email support.
2. Professional - This plan costs $10. It includes a 30-day free trial, offers branded customer experience, and automation.
3. Premier - Shippo offers quoted figures for high-order volumes based on the business requirements in this plan.

4. Tookan

Tookan is a SaaS delivery platform that eases and simplifies shipping operations for e-commerce enterprises. It offers customer-friendly logistics support and fast-forward shipping for brands in the B2B and B2C segments. Tookan was founded in 2011 in Chandigarh, India for enterprises and startups requiring assistance with shipping operations. 

Key features

• Tookan provides a Dispatch dashboard to manage and monitor orders from a single location.
• Its service app lets users customize messages and communicate one-to-one with the dispatch team, customers, and managers.
• Tookan users can allow their agents to add notes, scan barcodes, and collect digital signatures.
• With the auto barcode generation feature, one can automatically generate barcodes, and save precious time for businesses.

Prices

Tookan offers 4 affordable prices that can suit businesses of all sizes.

1. Startup - It costs $99/month. You get unlimited delivery agents and drivers.
2. Standard - This plan costs $499, offers 2 customer booking forms, and 5000 tasks/month.
3. Growth - The Growth plan includes 2000 tasks/month, offers unlimited agents, and drivers alongside one customer booking form.
4. Enterprise- This pricing plan is meant for high-order volume clients who require customized solutions. Tookan decides and quotes the cost based on business requirements.

5. Onfleet

If you’re seeking an all-in-one courier software that enhances your logistics workload by reducing manual errors, planning routes, and tracking, you better try Onfleet. The platform boasts several offerings used by more than 1000+ enterprises to improve their last-mile deliveries. Onfleet serves companies with logistics needs in the USA and around the world.

Key Features

• The user-friendly interface offered by Onfleet is one of the key highlights of the platform.
• It allows users to automate tasks and makes shipping easier.
• Brands can connect the platform with Google Sheets and Shopify.
• Onfleet allows you to send automated SMS updates to customers and keep them informed throughout the delivery process.

Prices

Onfleet offers three membership tiers with different prices and offerings. Here they are -

1. Launch - This plan starts at $550/month. It is ideal for small businesses.
2. Scale- The Scale plan allows you to send advanced ETA notifications to customers, opt for 5000 delivery tasks, and costs you $1265/month.
3. Enterprise - This plan has no predetermined price because it is quoted based on the volume of orders and requirements pitched by the brand.

6. RouteManager

RouteManager provides route management software. It is a part of WorkWave, a company that offers field service management services. The platform is familiar among e-commerce brands that depend on it for planning, tracking, and automating shipment operations. The platform's features enable users to enhance their deliveries and satisfy the end customer.

Key Features 

• RouteManager allows you to optimize your route and plan package delivery to meet customer needs.
• It offers a centralized dashboard to help you monitor performance and keep an eye on orders.
• You can scan barcodes, track events, and fetch proof of delivery completion.
• It offers a mobile app for drivers to access route details.

Pricing

WorkWave’s RouteManager offers three plans. Here they are

1. RouteManager 360 - It offers route planning, multi-vehicle planning, and a few other options. The pricing is quoted based on business needs.
2. RouteManager 360+ - This offers API, order management features, and its prices are quoted by the company.
3. Route Manager Standard - It costs $54, offers role-based account access, time-window planning, and multi-vehicle planning.

7. Routific

Routific is a promising route optimization solutions provider with a fully-capable software that helps resolve shipping issues and ensures a smooth delivery experience for your customers. It focuses on route planning and integrates with couriers worldwide with a single click. Routific allows you to make easy adjustments to your parcel delivery and coordinate with drivers for any change of location. 

Key Features

• Routific uses AI (Artificial intelligence) and ML (Machine learning) to learn traffic patterns and find less busy routes to the destination.
• It sends tracker links with accurate ETAs to customers.
• Routific allows you to make specific route adjustments with a single “drag and drop” option.
• It captures photos once the order has been delivered to the customer as proof of delivery.

Pricing

Routific offers two pricing plans -

1. Essential - This is a basic plan that covers basic dispatching and route optimization per vehicle for $49/month. First-timers can start with the 7-day free-trial plan.
2. Professional - This plan includes everything in the Essentials plan, offers GPS, photo proof-of-delivery, EOD reports, and signatures for $69/month. 

8. Track-POD

Track-POD is a provider of cloud-based shipping management software that provides logistics expertise to clients globally. The Lithuanian courier expert has two main offerings; a dashboard and a mobile application. They serve several industries and help businesses sort their shipping operations.

Key Features 

• Track-POD offers the option to collect proof of delivery through different options.
• Drivers can generate digital reports after performing vehicle inspections.
• The platform allows its users to add orders to a unified dashboard.
• Track-POD offers all-inclusive analytics reports that include driver statistics.

Pricing

Track-POD offers 4 pricing options: Here they are-

1. Standard - The standard plan is $29/month for one driver, includes user management, order management, and a few extra features.
2. Advanced - This plan costs $49/month for one driver, includes features like live tracking, geofencing, route planning, and more.
3. Advanced Plus - This plan costs $69/month for one driver, includes features like email push and pull notifications, support, and others.
4. Enterprise - This Enterprise option is for businesses that require logistics support for a large volume of orders. Prices for this plan are quoted by the platform based on requirements.

9. Cigo

Cigo is another logistics management software provider that accelerates deliveries and notifies customers with real-time notifications. It is designed for the needs of enterprises in the pharmacy, servicing, grocery, and construction sectors. As a route optimization expert, it is a great option for brands looking to outsource their logistics.

Key features

• Cigo is fast with its delivery route creation as it takes only seconds.
• It can reduce WISMO (Where is my order) calls from customers by 85%
• The platform is easy to operate, integrate, and navigate.
• It uses real-time data to suggest routes during peak traffic hours.

Pricing

Cigo offers one plan for all businesses and here is what you get with it.

1. Cigo paid subscription plan - This plan costs $299/month. It includes Cigo’s features and a free trial option.

10. Dispatch Science

Dispatch Science is a Canada-based SaaS transportation management platform that simplifies dispatch operations. It offers an all-inclusive suite of capabilities and tools that ease shipping operations and elevate businesses. The platform has shown prowess in last-mile delivery operations and gained significant popularity for tracking down inconsistencies in the supply chain.

Key Features 

• Dispatch Science offers an algorithmic system to create optimal routes.
• It tracks your orders in real time and sends text messages and emails to inform customers.
• The forward logistics expert offers notifications about active orders.
• It provides automated routing, tracking, and dispatching.

Pricing

Dispatch Science offers three pricing plans and here they are - 

1. Basic Edition: This plan is $675/month flat rate, including $35/month for every driver, and $0.03 for every SMS.
2. Growth Edition: This edition costs $1900/month flat rate with $27/month for every driver and $0.03 for every SMS.
3. Enterprise Edition: This costs $4900/month flat rate with $22/month for every driver and $0.025 for every SMS.

11. OnTime 360

Vesigo Studios launched the OnTime 360 logistics software to monitor and manage supply chains. It has a myriad of offerings that cover e-commerce logistics needs. These solutions are implemented to dispatch orders accurately, assign drivers, and collaborate with other software. OnTime 360 works worldwide with its Unicode support that allows users to enter data in their preferred language.

Key Features 

• The software can be configured with permissions for individual users to prevent random users from accessing system data.
• The OnTime 360 web portal allows customers to maintain their personal address book and check their order history at every stage of the order journey.
• Users can create 50 additional custom fields to align their data requirements.
• The real-time driver tracking feature allows brands to track the driver's location during delivery operations.

Pricing

OnTime 360 offers three price plan options for small, medium, and large enterprises. Here they are - 

1. Start - The Start plan includes unlimited users, customer tech support, premium mapping, and other features. It costs 7128 INR.
2. Grow - The Grow plan is priced at 17928 INR. It includes everything from the Start plan and a few other features such as the OnTime REST & SOAP API.
3. Scale - The Scale plan consists of everything from the Grow plan and other advanced features such as white labeling of the mobile application alongside the platform’s web portal. It costs 35,928 INR.

12. Dispatch

Dispatch is an American courier management software provider that emphasizes last-mile delivery and helps small to large brands reduce costs and save time in their delivery operations. Dispatch is known for its meticulous AI-driven route management system that determines less congested routes during rush hours.  

Key Features

• Delivery partners and drivers can be assigned based on their workload, area of operation, and adaptability.
• The client portal offered by Dispatch allows clients to view and pay taxes, track shipments, and place orders.
• The platform provides a flexible scheduling option for carriers to operate at their own pace and their choice.
• Dispatch lets you track the actual location of the shipment in transit in real-time.

Pricing

Dispatch has three pricing editions for businesses to choose from. Here they are -

1. Starter - Its starter edition costs $675/month
2. Growth - The Growth plan costs $1900/month
3. Enterprise - This plan starts at $4900/month

13. Starshipit

Starshipit is one of the best courier delivery software and fulfillment platforms offering excellent shipping and shopping experiences to customers. The platform focuses on providing the best-in-class shipping solutions to those in and outside Australasia. It has a strong presence around the world with more than 30,000 retailers.

Key Features 

• Starshipit offers complete fulfillment automation from printing labels to carrier manifestation and pickups.
• Brands using the platform can improve their conversion rates at checkout by letting shoppers choose the courier service they want.
• It allows you to create a personalized branded returns portal and launch it on your website.
• Pick and pack orders efficiently with Starhipit’s pack and scan system.

Pricing

Starshipit has 6 pricing editions and a 30-day free trial. You can pick the plan to start shipping.

1. Starter - This plan comes with a 250 shipment per month limit and $40/month annual payment option or $50 for each month.
2. Starter Plus - The Starter Plus plan is for businesses with a maximum of 1000 shipments. It costs $99 if paid annually or $140 for monthly payments.
3. Professional - This plan is suitable for brands that have around 2000 shipments going out monthly. The prices are $130 if paid annually or $160 if paid monthly
4. Enterprise - The Enterprise plan has a limit of 4000 shipments/month with $199 if paid annually or $240 if paid monthly.
5. Enterprise Plus - This one is for enterprises that need 10,000 shipments per month. It costs $400/month if paid annually or $500 if paid monthly.
6. Custom - The Custom option is for merchants that have requirements for more than 10,000 shipments. In this, the prices are quoted by the platform based on logistics requirements.

14. Radaro

Radaro is a provider of shipment delivery technology for brands that want to fast-forward their transportation and delivery. It helps merchants track their assets in transit, optimize routes, and improve the overall essence of shipping. Its automated system is API-driven and you can integrate it with various TMS (Transportation Management System), ERP (Enterprise Resource Planning), WMS (Warehouse Management System) CMS (Content Management System), and other tools.

Key Features

• Radaro offers seamless dispatch solutions and helps you track package locations
• You can send live tracking updates, SMS advice, and estimated delivery dates to shoppers
• Radaro lets you capture customer feedback after the successful completion of delivery through comments and ratings.
• Convey work orders and optimized delivery route updates to the driver’s device.

Pricing

Radaro offers custom pricing where it discusses business requirements to quote a price. 

1. Custom Pricing - Radaro offers no free version. Brands should get in touch with the platform to know their prices and avail of their services.

15. Urbantz

Urbantz provides last-mile delivery software to e-commerce brands needing shipping expertise. It is on a mission to create a sustainable future and make the world a better place with its enterprise-grade logistics solutions. Urbantz has a solid clientele in Europe and it operates in 25+ countries. 

Key Features

• One of the key highlights of Urbantz is Smart route planning. Brands can move packages without any delays with their AI-powered route planner.
• It offers multi-carrier integration with a vast network of carriers that are easy to onboard.
• It has a mobile driver app to onboard, monitor, and manage drivers at every step of the order fulfillment process.
• Urbantz provides last-mile delivery visibility accompanied by predictive updates.

Pricing

Urbantz’s custom price offerings are laid out to businesses after determining the specifics of the order.

1. Custom Pricing - Urbantz quotes their prices based on the business requirements.

16. DispatchTrack

DispatchTrack is a resourceful last-mile delivery solution provider that solves complex issues and bottlenecks in the last-mile stage. Its modern logistics offerings can handle large order quantities and manage vehicles to ship on time. DispatchTrack has 10 years of experience in the field of logistics and it stands out with 24/7 customer assistance on the frontline of customer issues and queries.

Key Features

• The courier software comes with an AI-enabled routing algorithm that has a 98% accuracy rate for delivery times.
• With DispatchTrack, you can interact with customers to automatically schedule and reschedule deliveries.
• It offers advanced planning tools to help brands simulate and design routes, determine areas of improvement, and more.
• It has tie-ups with Coca-Cola, Ferguson Enterprises, McCain Foods, Cargill, etc. 

Pricing

DispatchTrack offers a single pricing plan and invites brands with sizable order requirements to seek quotes.

1. Basic - The courier routing software has a $60/year for a single user and it comes with a free trial.

17. Shipsy

Shipsy is a smart courier delivery platform that brands can add to their tech stack. It can help you elevate customer satisfaction by reducing delivery times and letting you send real-time notifications to your customers. Shipsy goes one step ahead in logistics innovation with its efforts to lower carbon footprints. 

Key Features

• To ensure end-to-end logistics support, Shipsy offers a unified tracking system alongside a transshipment tracing system that helps track shipments in real-time.
• It allows you to reschedule deliveries by changing the time, and address, and notifying the concerned personnel fulfilling the order.
• The automated order allocation system automatically maps consignments according to the truck’s capacity and delivery location.
• Shipsy offers an ePoD (Electronic proof of delivery) feature for drivers to upload digitized documents. This helps them authenticate successful deliveries for the brand.

 Pricing

Shipsy has three pricing plans depending on the type of business requirements. Choose the one that suits you best.

1. Free - The Free plan offers up to 30 containers/month for two users. It includes transhipping tracking.
2. Standard - Shipsy’s Standard pricing plan offers up to 125 containers/month for 10 users. It comes with smart analytics and everything else in the Free plan.
3. Enterprise - The Enterprise plan can accommodate unlimited users and containers and requires brands to discuss their requirements and receive quotes.

18. Logistia 

If you want smooth delivery execution and route planning, look no further, Logistia has your needs covered. It is a courier tracking software that lets you get the fastest stops, with multiple drivers and fetch proof of delivery after order fulfillment. Logistia is a free application and the best one for local shipment conveyances. 

Key Features

• Allows users to customize their routes based on orders for single and multiple days.
• It offers personalized delivery notifications to keep customers informed about their packages.
• It helps authenticate deliveries with proof of delivery documents
• The platform provides you with customized reports to measure delivery performances.

Pricing

Logistia offers 2 pricing plans to fit your requirements and budget. Here they are-

1. Simple Start - This costs 1368 INR/month and comes with basic features such as route optimization in minutes and a few other features.
2. Essentials - The plan costs 2088 INR/month; it accommodates advanced routing options and everything in the Simple Start plan.

19. OptimoRoute

OptimoRoute provides route optimization and courier management capabilities to improve coordination and efficiency in teams. It was founded in 2012 in the United States of America to help fulfill orders. The platform’s web app is available in 20 languages, its order tracking software can be accessed in 24 languages, and it offers 6 languages for its driver application. 

Key Features 

• It offers excellent fleet management functionalities such as live ETAs and analytics to keep track of vehicles on the move.
• Its mobile application allows delivery personnel to capture photos and signatures for proof of delivery.
• You can collect customer feedback by sending surveys after service via mail and SMS.
• The Breadcrumbs feature allows you to see the difference between routes taken and the planned routes.

Pricing

OptimoRoute has three price plans that offer different features to suit customer needs. Here they are -

1. Lite - It costs $35.10/month and comes with features like a driver mobile application, 700 order limit, and a few others.
2. Pro - The Pro price plan costs $44.10/month with a 1000 order limit, live tracking, web service API, and more features compared to the Lite plan.
3. Custom- The Custom plan is priced after it is quoted by the platform and it comes with way more features compared to the two previous pricing plans.

20. Qapla’

Qapla’ is an Italian courier tracking software that offers 360 logistics support to e-commerce companies. It is integrated with 450 courier companies including prominent players like DHL, Royal Mail, and FedEx. The platform operates globally and offers extensive features to clients who require streamlined delivery processes.

Key Features

• Users can manage their orders on a unified dashboard where they can oversee multiple couriers and adjust parameters.
• The platform offers personalized tracking alerts to customers and also enables them to choose their pick-up location during checkout.
• With Qapla’, you can automate messages through WhatsApp and SMS and achieve a 99% message open rate.
• To automate workflow, Qapla can connect your business with 200+ apps.

Pricing

Qapla’ has three pricings for different-sized businesses with different shipping needs. Here they are -

1. Pioneer - The plan starts at 49 Euros/month. It includes tracking and marketing capabilities.
2. Rising Star - This plan costs 79 Euros/month. It offers complete access to label creation and tracking functionalities. 
3. Genius - The Genius pricing plan accommodates tracking, label creation, and marketing capabilities. It has advanced features and costs 99 Euros/month.