Top 18 Best Shipment Tracking Software for eCommerce Companies [2025 Updated List]
With online businesses growing daily, traditional shipping solutions won't cut it. Any medium or large enterprise will need a parcel tracking software to ensure operations are carried out smoothly.
However, determining the best eCommerce tracking system for delivery is no easy game. It's entirely dependent on the solutions they provide through their software in their area of operation.
Based on reviews and information from leading businesses, we've narrowed down the top shipment tracking platforms to those listed below, keeping in mind the features of their product.
1) ClickPost
Overview:
ClickPost is the world's fastest-growing multi-carrier integration platform that provides centralized platform integrated tracking, customer communication, shipping exceptions management, and returns automation.
They focus on optimizing operational efficiency and enhancing the user experience in the post-purchase journey.
Moreover, ClickPost gives businesses the flexibility and efficiency they need to grow without worrying about multiple carriers and route optimization.
Online stores can efficiently monitor the delivery status of their orders, regardless of how high their order volume is. It is considered one of the best shipment tracking solutions for ecommerce operations.
Key Features:
1.1) ClickPost is integrated with 400+ leading shipping carriers and multiple sales channels like Magento, WooCommerce, and Shopify.
1.2) They enable businesses to use a single API to manifest orders, generate waybills, and push orders for pick-up in a single click.
1.3) All orders are tracked and managed through a single-page view. ClickPost also features an automated courier recommendation engine.
1.4) Multiple APIs pull up-to-the-minute real-time data from courier partners and provide customers with a branded tracking portal to track orders at every milestone.
1.5) Their innovative NDR management workflow automates reaching out to customers after failed delivery attempts and actively reduces RTOs.
1.6) They also enable businesses to easily manage returns using ClickPost's back-end, which lets them track reverse journeys accurately.
Pros: Displays accurate estimated delivery dates (EDDs) for an amazing post-purchase customer experience. ClickPost's flexible service model allows businesses to pick or drop features as needed.
Cons: ClickPost is designed to handle large volumes of orders. It is, therefore, largely suitable for medium to large businesses.
2) Shippo
Overview:
Shippo is a San Francisco-based company founded in 2013 that provides shipment tracking solutions for eCommerce retailers to smoothen shipping and logistics operations. They operate most heavily in the US, though they also handle some international carriers and global shipping requirements.
Key Features:
2.1) With Shippo, ecommerce merchants can print shipping labels and packing slips for each order through their software.
2.2) They also provide a tracking page for enterprises and customers to view real-time updates on each order out for delivery.
2.3) To simplify communication, customers are automatically sent 'Shipped' and 'Delivered' notification emails.
2.4) Being a global solution, Shippo also helps clear up restrictions regarding imports and exports.
Pros: Shippo’s validation checks reduce the risk of incorrect or failed deliveries. This software is known for its ease of use, efficient customer support, and low costs.
Cons: While Shippo is easy to use once installed, installation of the software can become an extended process. It also offers minimal options for customizations and limited specialized services. Shippo is also only effective for small and medium businesses.
3) AfterShip
Overview:
AfterShip is a SaaS (Software-as-a-Service) startup company based out of Hong Kong that operates globally. It is one of the best shipment tracking companies in the ecommerce industry. They currently serve approximately 10,000+ online retailers from around the world.
Key Features:
3.1) AfterShip sends customers updates on different delivery stages through branded tracking. Customers only need to enter their tracking number.
3.2) Their major service is to provide automated shipment tracking to online retailers by integrating them with a package tracking API.
3.3) Because they provide real-time tracking service, they are also equipped to provide long-term data on courier partner performances.
3.4)They are tied with multiple carriers (900+ shipping companies) worldwide and with most ecommerce platforms and marketplaces, like Shopify, eBay, and Magento.
Pros: AfterShip is easy to implement and offers quick integration with partnered shipping companies, selling channels, and marketplaces.
Cons: AfterShip is mainly effective for small businesses, with larger enterprises experiencing delayed or inaccurate order tracking statuses. Many also expressed receiving poor customer support. Due to these reasons, many online companies shift to AfterShip alternatives and competitors that provides better features and functionality to grow the ecommerce business at a rapid pace.
4) ShipStation
Overview:
ShipStation is another global shipping and logistics software, primarily operating across Europe, Australia, and North America. It has multiple payment plans available depending on the services needed and the volume of shipments handled per month. This ranges from $9 for 50 shipments per month to $159 for 10,000 shipments per month.
Key Features:
4.1) Shipstation is integrated with numerous selling channels like Squarespace and Shopify and online marketplaces like Walmart and Etsy.
4.2) It is also partnered with companies like QuickBooks that enable them to help ecommerce businesses with any accounting and tax-based queries.
4.3) It also offers branded or customized print labels and packaging options.
4.4) This platform can also aid in inventory management by providing regular reports on the stock.
Pros: ShipStation is considered a user-friendly platform and is easily implemented. It enables easy and quick integration with selling channels, shipping partners, and freight forwarders.
Cons: Shipstation is another software mostly used by small and medium businesses with lower order volumes. It is also known for offering a limited range of features and providing ineffective customer support services.
5) MetaPack
Overview:
MetaPack is a company based out of London that offers advanced shipment tracking technology to regional and global ecommerce brands. They are integrated with 400+ shipping partners that provide various delivery services to enterprise customers.
Key Features:
5.1) Metapack provides freight shipping, international delivery, and access to 350000+ storage facilities for pick-up and drop-off across the globe.
5.2) It mainly offers delivery tracking updates and dispatch management for all orders across multiple shipping partners.
5.3) It also helps in order management through shipping label creation (for both forward and reverse logistics) and assisting with customs documentation.
Pros: MetaPack is one of the best shipping software in Europe and is lauded for its many features like freight forwarding, supply chain management, and contracted pricing.
Cons: Metapack offers limited carrier selection and pin code serviceability in the US and Asia. It offers basic tracking features largely to small and medium enterprises and has limited customer support services.
6) Narvar
Overview:
Narvar began its foray into supply chain management in 2012 and has its headquarters in San Mateo, California. In addition to North America, they also serve businesses in Europe and Asia. Their current client base comprises 800+ global brands spread across 38 different countries.
Key Features:
6.1) Like other order management software, Narvar helps print shipping labels, packaging, and order tracking.
6.2) Narvar provides a concierge service, allowing customers to select one of Narvar's Concierge centers nearby to pick up orders or drop off returns.
6.3) Narvar predicts carrier delays and alerts businesses of delivery disruptions and delayed deliveries so that customers are informed accordingly.
Pros: Narvar’s shipment tracking tools display accurate estimated delivery dates and real-time order updates, offering an enhanced post-shipping experience.
Cons: Access to Concierge centers entirely depends on the shipping partner used for that order. Narvar also enables customizations and personalized customer communications for specific industries only. Because of these reasons, many ecommerce companies prefer to ship with Narvar competitors.
7) ShippyPro
Overview:
ShippyPro is a relatively young company that only made its way into the eCommerce logistics industry in 2017. Their focus is on saving businesses time and effort. They remove manual efforts for tasks like order creation, data entry, tracking orders, and notifying customers. They also use technology to optimize these processes and increase fulfillment speed.
Key Features:
7.1) They automate shipping solutions like printing shipping labels, tracking orders, sending updates to customers, and processing return requests.
7.2) They are integrated with 20+ ecommerce platforms, like Shopify, Amazon, Magento, and WooCommerce, and 130+ carriers.
7.3) They enable businesses to set their own rules for automating return requests and send return labels to customers via email.
Pros: ShippyPro is popular among ecommerce companies because it is easy to use and offers streamlined, systematic solutions for order tracking.
Cons: ShippyPro can be expensive for small businesses as charges may be levied for added features. Customer support services are made available only via chat, making it difficult sometimes to fix major system errors.
8) ShipWell
Overview:
Shipwell was started in 2016 in Austin, Texas, by two MIT graduates who were determined to keep online retailers and shipping companies better connected. Shipwell is one of the best parcel tracking software that enables companies to transform their supply chains as the business grows.
Key Features:
8.1) ShipWell helps carriers by enabling them to bid on freights to choose the shipments of their choice.
8.2) Shipping partners can use a load board proprietary matching algorithm that helps them identify the right shipping loads for them and book those loads quickly.
8.3) Shipwell uses its shipping platform to automate previously manual functions like assigning a shipping partner and determining the optimum route for safe and speedy delivery.
8.4) Their tracking mechanism has managed to eliminate most blind spots during deliveries to improve customer visibility.
Pros: ShipWell software has gained popularity because it offers an easy onboarding process and is easy to use once implemented.
Cons: The dashboard and other on-screen features provided by ShipWell are not usually customizable. It is also not an asset-based system, so finding replacement vehicles in case of truck issues is difficult.
9) Veeqo
Overview:
Veeqo is a UK-based company started in 2013 by a man with a lot of experience in retail. His brainchild, Veeqo, acts as an inventory and shipping platform for ecommerce businesses and currently has hundreds of enterprise customers.
The major goal of Veeqo is to help online businesses manage their inventory in a synchronized manner across multiple selling channels, like Shopify and Amazon.
Key Features:
9.1) Veeqo uses a single platform to track all orders, providing real-time updates and other delivery services.
9.2) Their carefully crafted software makes stock appraisals and inventory forecasting automated and simplified processes.
9.3) They help ensure inventories are carefully managed, making order management easier while shipping.
Pros: Veeqo enables customers to designate specified quantities of stock to different stores to ensure easy pickup and delivery. It is easy to use and enables two-way communications between integrated platforms.
Cons: Numerous technical issues arise as stocks must be independently integrated with suppliers. For eCommerce service providers with large stock, onboarding is a prolonged process. Its customer support services are also in need of improvement.
10) FreightPop
Overview:
FreightPop, a California-based company, was started in 2015 as a solution for resolving distribution problems. It has since grown into a leading shipping tracking system today. They seek to streamline the integration process with shipping partners for companies not using ERP or WMS services.
Key Features:
10.1) FreightPop provides negotiated rates for shipments with 300+ shipping companies and integrates with CRMs and inventory management software.
10.2) They handle a wide variety of domestic shipments and international freight for exports and imports.
10.3) They also offer integrated auditing capabilities that allow you to track rates, shipments, invoices, and any freight discrepancies that may arise.
Pros: FreightPop enables easy integration with Warehouse Management Systems. This makes all modes of transportation and carriers more visible and allows imports to be better regulated.
Cons: Onboarding and initial implementation of the FreightPop software can be time-consuming if you’re a large company with more stock and many users.
11) ParcelLab
Overview:
ParcelLab is a European company founded in 2014 that provides one of the best courier tracking software for small and medium-sized online businesses. This software operates via their Operations Experience Platform. Their courier tracking software aims to simplify the complex functions involved in ecommerce logistics.
Features:
11.1) ParcelLab enables proactive and personalized communication with customers.
11.2) It also provides numerous web integrations with storefronts and marketplaces.
11.3) This courier tracking software also helps track aggregate data for analytics. It ensures the entire life cycle of every order is carefully monitored.
Pros: Parcellab provides good customer support during onboarding and afterward.
Cons: The software that Parcellab provides offers a limited range of features unsuitable for large businesses.
12) EasyShip
Overview:
EasyShip is a global courier software, launched in Hong Kong in 2014, that provides high-end logistics services in 35+ countries. EasyShip is most known for offering the cheapest shipping rates when shipping with carriers like UPS, USPS, DHL, etc.
Features:
12.1) Easyship is integrated with 20+ carriers in every country and grants eCommerce businesses access to pre-negotiated discounted shipping rates.
12.2) Enterprises can pick the shipping method of their choice in accordance with time and cost.
12.3) This low-code logistics tracking app gives businesses access to various fulfillment centers worldwide.
12.4) It also offers aid in filing paperwork for customs clearances for speedy international shipping.
Pros: With Easyship, integrations are seamlessly carried out, and ecommerce customers can enjoy relatively low courier costs.
Cons: The features provided by Easyship do not cover a broad range of potential courier challenges.
13) WeSupplyLabs
Overview:
WeSupplyLabs is a courier and order tracking software that helps ecommerce businesses provide better logistics tracking solutions to customers worldwide. With different payment plans, it handles a wide range of order volumes from 50 to 10,000 per month.
Features:
13.1) WesupplyLabs offers quick integration with virtual storefronts like Shopify and Squarespace.
13.2) E-commerce service providers can request personalized labels and packaging customized to their brand.
13.3) It also enables integration with accounting software like QuickBooks to ensure better financial management.
13.4) Regular stock reports are provided to ensure more effective inventory management.
Pros: WeSupplyLabs is easy to implement, offers quick integration with courier partners, and has a user-friendly interface.
Cons: WeSupplyLabs offers a limited range of features most suited for small and medium businesses. It is also known for having ineffective customer support.
14) ParcelPerform
Overview:
ParcelPerform is a courier and shipment delivery software that helps ecommerce businesses by providing excellent tracking tools. They enable ecommerce shoppers to track their orders online and know the real-time status of their orders.
Features:
14.1) ParcelPerform’s platform automates order processing, courier assignment, and order tracking.
14.2) Its order tracking system enables enhanced visibility to retailers through route optimization and identification of delivery defects.
14.3) Courier partner selection is made easier through a proprietary load board matching algorithm.
Pros: ParcelPerform offers an easy onboarding and integration process. The platform is known for its ease of use once implemented.
Cons: As a non-asset-based system, ParcelPerform is not equipped to handle potential delivery exceptions. Most features are also not customizable to enterprise preferences.
15) Convey
Overview:
Convey is a post-purchase customer experience management and shipment tracking software that automates the shipping workflow and provides multi-carrier shipping to ecommerce enterprises worldwide.
Features:
15.1) Convey is a software that manages multiple shipping solutions, including shipping label creation, packing slip creation, and printing.
15.2) It provides a tracking URL to customers to view order statuses as well as automates email notifications to customers.
15.3) It also aids in customs clearances for exports and imports.
Pros: Convey offers low courier costs and frequent validation checks to avoid errors. It is easy to use, and customer support is effective.
Cons: Convey is most effective only with small and medium enterprises. It has a limited range of specialized services and can be difficult to implement.
16) ShipWay
Overview:
ShipWay is an ecommerce logistics and shipment tracking software that provides shipping and order management services to businesses worldwide. It offers branded tracking and excellent customer service for customers.
Features:
16.1) ShipWay enables easy shipping label creation and printing, automated packaging mechanisms, and an efficient tracking system.
16.2) It offers customizable branded tracking options for customers to view order updates.
16.3) ShipWay also has a service that enables quicker pickups and deliveries from designated Concierge centers.
Pros: ShipWay offers a courier tracking system that accurately provides estimated delivery dates to improve the customer's experience.
Cons: ShipWay offers customized courier services only to a specific category of industries. Its concierge service is also only available for the courier partner selected.
17) ShipUp
Overview:
ShipUp is a logistics tracking software company to give eCommerce businesses a streamlined delivery mechanism. ShipUp courier tracking software and system provide solutions to enhance end-to-end logistics.
Features:
17.1) ShipUp enables integrations with several courier companies across the globe and provides access to many storage centers for pickup and delivery.
17.2) This software also provides a single streamlined dashboard for tracking and managing orders for eCommerce businesses.
17.3) It also aids in providing customs documentation, analytics, and shipping label creation for more enhanced order management services.
Pros: ShipUp is known for its wide range of freight options and European coverage.
Cons: The tracking features offered are more suitable for small businesses, and serviceability is extremely limited in the US and Asia.
18) LateShipment
Overview:
LateShipment is a global shipping and delivery tracking tool that offers quick delivery and real-time order tracking features to D2C businesses worldwide. They make it convenient for online businesses to avail of shipping refunds of up to 20% with automated auditing and recover costs for damaged parcels.
Features:
18.1)LateShipment swiftly identifies carrier failures like lost parcels and delayed deliveries, submits claims automatically, and generates reports.
18.2)This platform integrates with 300+ courier partners, offers simplified or pre-negotiated rates, and provides alerts for predictive carrier delays.
18.3)Using LateShipment’s analytics and tracking system enables regular audits to identify freight discrepancies and process order information.
Pros: LateShipment enables access to Warehouse management services for companies not integrated with WMS or ERP.
Cons: For big businesses with higher orders, onboarding and implementing LateShipment is difficult.
