1) Overview
Looking for Happy Returns competitors? We have your back.
As an eCommerce brand, you know the importance of offering returns and refunds. It's one of the best ways to build trust among your customers and keep them coming back. And when it comes to returns management software, Happy Returns always ranks with its top-notch solutions.
Still, it’s not always the best option for businesses because of its drawbacks. For example, if you're from outside of the U.S., you won’t benefit from its Returns bar feature. Alongside this, most users complain about its poor customer service and limited functionalities.
That’s why we've done the research and come up with a comprehensive list of the best Happy Returns competitors and alternatives. Let’s get started!
2) Top 10 Happy Returns Alternatives and Competitors for Online Businesses
3) Detailed Review of the 10 Best Happy Returns Competitors for Ecommerce Stores
3.1) ClickPost
ClickPost is one of the leading forward and returns logistics solution providers. It comes with all the core returns management solutions you get with Happy Returns. For example, you can allow your customers to automatically request returns. It further saves you time that you can invest in other important tasks of your business. In fact, it also helps you create custom return rules and automate generating return shipping labels and AWB numbers.
Additionally, ClickPost’s automated carrier allocation system is quite helpful for reverse pickup. Based on pre-determined rules and your preferences, it’ll assign you carriers among its 350+ partners to streamline the process. You’ll also be able to mitigate return exceptions with its NPR management feature. And the best part? It’ll allow you to monitor all returns delegated to each carrier on a centralized dashboard so you can reduce return delays.
Along with ClickPost's returns management solution, it has recently launched a Shopify returns app, ClickPost Returns Plus, that makes processing and tracking returns in Shopify a breeze. The app helps collect customer feedback by prompting questions about the returned object at the returns portal itself. Here, customers can place return requests, check out valuable info about a product's return window, and track the status of their returns. If your eCommerce business wants to provide the best returns experience to its customers worldwide, then this Happy Returns alternative is for you.
Pros:
- Automated carrier allocation for return pick-ups.
- Automated return labels and AWB numbers generation.
- Automated pick-up exceptions management.
- Custom return rules
- A centralized dashboard for returns monitoring
- A dedicated returns app for Shopify.
- A free plan in the Shopify Returns app pricing package.
- Instant interactions with any carrier partner and warehouse management systems
- Excellent customer support team.
- Fair Pricing
Cons:
- No pricing information is available on ClickPost’s official website.
3.2) Loop Returns
Loop Returns is a returns management software that mainly focuses on turning all your returns into exchanges. It’s one of the leading Happy Returns alternatives that provides multiple automation features for effective return workflow. Apart from that, with Loop, you can customize your return policy to maintain your profit margin.
Its instant exchange feature is a great option that immediately recommends the most suitable products to your customers for exchanges. Loop’s main motto is to make returns as easy as possible for buyers. That’s why it has adopted options like at-home pickups, boxless returns, and returns bars. Also, Loop helps you prevent return fraud so you can keep your business safe and build a loyal customer base.
Pros:
- Instant exchange feature
- Return fraud detection
- Customer experience enhancement features like at-home pick-up, return bars, and boxless returns.
- Custom return policy
- Easy integration with other platforms
- In-depth performance analytics
Cons:
- You have to pay extra if you exceed the yearly returns limit.
- Frequent issues of bugs that might hamper the user experience.
3.3) Sorted
Sorted’s (Previously known as Clicksit) returns solution helps you print return labels and get an exclusive return rate by using on-carrier platforms like USPS, UPS, and FedEx. Also, you can choose from over 1000+ drop-off locations to return your shipment quickly with automatic notification.
Sorted offers a self-serve branded tracking portal where your customers will be able to request returns with just a few clicks. Moreover, this platform automates most tasks like triggering refunds/exchanges, providing personalized updates to customers, and creating return rules.
Sorted also gathers valuable customer data to provide feedback on the efficacy of returns processes. With this analysis, eCommerce stores can further streamline and finetune their returns management systems. It is definitely among the best Happy Returns alternatives out there.
Pros:
- Exclusive return rate from leading carriers
- 1000+ drop-off locations
- Self-serve branded tracking portal
- Regular updates of progress to the customers
- Return rules set-up options
Cons:
- Difficult to navigate
- A bit pricey for small to medium business owners.
3.4) Narvar
Next, we have Narvar as a Happy Returns competitor. As of now, it has a network of 200,000 drop-off locations, including carrier locations, malls, stores, etc. Narvar provides a branded return portal to improve your brand awareness.
Apart from that, with Narvar, you can level up the customer experience by offering at-home pick-up options to your buyers. It also eliminates extra hassles by offering boxless returns. Furthermore, you can create convenient return rules to keep your revenue intact.
Narvar easily integrates with any eCommerce store, warehouse, and transportation management system. It also sends proactive refund notifications to your customers via email, SMS, and WhatsApp to streamline communication. The only place it falls short in is the high price point. Therefore, brands looking for more cost-friendly returns solutions should check out Narvar alternatives.
Pros:
- 200,000+ drop-off locations
- At-home, boxless returns options
- Easy integration with any platform
- Return rules creation
- Proactive refund notifications to customers
Cons:
- Needs to provide more in-depth analytics
- Expensive for small businesses
3.5) AfterShip Returns
Ecommerce brands that want to provide a stellar customer experience should consider using AfterShip Returns. It automates most of the tasks that make it easy for customers to print out a shipping label, track their return, and get automated updates on the status of their return.
Currently, AfterShip Returns has 300,000+ drop-off locations across multiple countries - which makes the return process smoother and hassle-free. Moreover, it offers a branded tracking portal with your logo and banners to improve brand loyalty. Hence, this Happy Returns competitor is surely one of the best logistics and returns solutions in the eCommerce market.
Pros:
- Self-serve branded return page
- 300,000+ drop-off locations
- Time-to-time updates to customers
- Bulk return label generation option
Cons:
- Setting up this app is a bit tricky.
- Its pricing packages aren’t suitable for startups.
- The customer support system needs improvement.
3.6) Return Prime
Return Prime is here to help you with easy returns management services for your Shopify store. By taking over the returns management, Return Prime enables eCommerce businesses to focus on other tasks like growing their store without worrying too much about losses from returned orders.
Return Prime has integrated with 25+ logistics companies to streamline returns for you and your customers. With Return Prime, you can offer your customers a single-click returns/exchange request feature.
The moment your customers raise a return/exchange request, it’ll automatically notify you via email. Then, you can decide whether or not you should accept the request. Apart from that, it offers a branded tracking portal that you can customize in local languages. Plus, it offers an integrated dashboard that captures all the live data related to the returns.
Pros:
- Integration with 25+ carriers
- Single-click return request option
- Branded tracking portal with customizable languages
- An integrated dashboard to manage all returns and exchanges
Cons:
- Return Prime needs to work on its security measures.
3.7) Rich Returns
Rich Returns is one of the perfect Happy Returns alternatives for Shopify and Shopify Plus merchants. It uses a simple plugin that can be embedded in your store, making it super convenient for returns management. It also provides live order tracking updates to customers via email.
Rich Returns has adopted automation to manage tasks that further save you time and money. In fact, you can also automate creating prepaid shipping labels to make the process hassle-free.
Rich Returns provides you with a branded tracking portal with your brand's logo and colors. From multi-language support and automatic inventory management to return rules setting features, this Happy Returns alternative can provide almost everything to help you tackle the returns management process.
Pros:
- Return rules set up feature
- Branded tracking portal with multi-language support
- Automation feature for creating prepaid shipping labels
- Live order tracking
Cons:
- Has a steep learning curve.
3.8) ReturnGO
Trusted by more than 2400+ brands, ReturnGo stands out as one of the leading Happy Returns competitors. It offers a self-service tracking portal where your customers can request returns, refunds, and exchanges on the go. ReturnGo helps you create custom return policies and rules so you can maintain your profit.
With ReturnGo, you can provide your customers with a personalized exchange experience instead of showing a generic product catalog. Moreover, ReturnGo streamlines the process of price-different exchanges. You can also promote exchanges over returns by offering bonus credits.
This Happy Returns alternative automates most tasks like updating return statuses, processing and resolving return requests, etc. Plus, it offers a branded tracking page that further reduces the burden on your customer support team.
Pros:
- Branded tracking page
- Self-service return portal
- Personalized exchange experience
- Price-different exchange handling
- Automated return notification sending feature
Cons:
- Hard to set up
- You might face issues with the gift card exchange
3.9) Parcel Perform
Though Parcel Perform is a leading data and delivery experience, its top-notch returns management features make it one of the top Happy Returns alternatives available in the market. To streamline every task related to returns, Parcel Perform offers a branded delivery experience platform.
Here, you can configure return rules, validate returns, and automate manual workflows. Apart from that, Parcel Perform offers multiple convenient features to improve customer experience. These include drop-off locations, scheduled pick-ups, and in-store returns. In fact, it also takes care of your overall revenue by showing your customers attractive offers for exchanges.
Like other Happy Returns competitors and alternatives mentioned above, Parcel Perform provides a branded tracking page and sends timely notifications to customers, which further reduces WISMR requests. Moreover, you can also improve your future operational performance by its in-depth analytics.
Pros:
- Return policy configuration
- Returns workflow automation
- Branded self-service widgets
- Timely customer notifications
Cons:
- Basic branded tracking page
- It doesn’t provide insights into customer behavior.
3.10) ReturnLogic
ReturnLogic is a returns management app that helps modern brands save time and money through automated returns, reducing support tickets by an incredible margin - thanks to its responsive customer service team. Ecommerce stores can connect with ReturnLogic's fast shipping APIs without any data loss.
With ReturnLogic, you can cut down on daunting manual return tasks and reduce labor costs. Furthermore, it gives you full visibility of the whole return process - from the moment the product is picked up to the moment of restocking it in the warehouse. ReturnLogic also helps you incentivize your customers so they choose exchanges over refunds. Additionally, it provides returns analytics to improve your future performance.
Pros:
- Return tasks automation
- Seamless API integration
- Full visibility of the returns process
- Incentivization option for exchanges
- Robust performance analytics
Cons:
- Not flexible enough
4) How to Choose the Best Happy Returns Alternative to Manage eCommerce Returns
As eCommerce sales grow, so too does the need for businesses to find efficient and cost-effective ways to manage returns. With the average return costing a business $25, it's essential to find an option that works best for your company. These tips will help you find the perfect return solution for your eCommerce store. We'll explore what to keep in mind when selecting your Happy Returns alternative in the section below.
4.1) Price of the Return Solution
When it comes to eCommerce, returns can be a logistical challenge. However, providing an easy and affordable returns solution is critical to customer satisfaction. When selecting your Happy Returns alternative, pay the most attention to the kind of return services you will be getting for the price. The best return apps cut down losses. If your chosen returns solution doesn't do that, it simply doesn't fit the bill.
4.2) Serviceable Locations
As your business grows, you may need to start considering serviceable locations to meet your customers' needs. By finding a Happy Returns competitor that provides pickup and delivery services to all your preferred areas, you'll be able to provide better service and improve customer satisfaction.
4.3) Capacity for Growth and Scalability
When expanding or upgrading your eCommerce business, it is essential to consider how your new logistics capabilities will meet your current and future needs. Many eCommerce businesses make the mistake of underestimating their needs, which can lead to capacity issues and service disruptions down the road. By planning and working with a Happy Returns alternative who understands your growth potential, you can ensure that your business can seamlessly scale up while continuing to provide quality service to your customers.
4.4) Real-time Order Tracking Mechanism
If you're an eCommerce brand, it's essential to consider how your customers will track their orders. A real-time order tracking mechanism can help keep them informed of their package's progress and ensure they receive it quickly. By considering this before selecting your returns solution, you'll be able to avoid any potential hiccups down the road.
4.5) Tech and Customer Support
Technology and customer support should always be considered when building an online presence. To provide an optimal customer experience, eCommerce brands need to consider the role of technology in their business.
In addition to having a well-designed website, brands need to ensure that their site is speedy and easy to navigate. They also need to have a reliable and responsive tech support team in case customers experience any issues. By neglecting these aspects of eCommerce, brands can cause customer frustration and lead to lost sales.
4.6) Branded Returns Page
As an eCommerce business, you know that delivering a great customer experience is key to your success. And one of the critical aspects of a great customer experience is providing a smooth returns process. So make sure your returns process is top-notch by branding your returns page with the help of a Happy Returns competitor.
A branded returns page will help ensure a positive customer experience and may even encourage customers to shop with you again. It can also send real-time order status notifications to customers through WhatsApp, SMS, and email.
4.7) Faster Refund Processing Durations
Today's consumers are more demanding than ever. They expect fast and easy checkout experiences, but they also expect quick refunds when something goes wrong. To keep up with consumer demand, eCommerce brands need to tie up with a Happy Returns alternative that processes refunds as fast as possible. This helps keep customers happy, but it can also help improve your bottom line by reducing the amount of money tied up in refunds.
4.8) Performance Analytics Reports
When it comes to making decisions about your business, you need as much information as possible. It means having access to performance analytics reports for your eCommerce brand. With the help of a good logistics partner, you can get the most accurate data possible so that you can make informed decisions about your business.
By understanding where your site is robust and where it needs improvement, you can make the necessary changes to boost sales and improve customer satisfaction.
4.9) Storefront and Platform Integrations
Ecommerce brands understand the importance of having a solid online presence. This means having a well-designed and user-friendly website, being available on multiple platforms, and selling through various channels.
To make the most of their online presence, eCommerce brands should work with Happy Returns competitors who can offer integrations with many different store and platform types. By doing this, eCommerce brands can ensure that they are reaching as many potential customers as possible.
4.10) Availability of Multi-Carrier Shipping
When it comes to shipping your products, you want to make sure you have the best options possible. This means having multiple shipping carriers to get your products to your customers as quickly and smoothly as possible. The best Happy Returns competitors are those that provide swift integrations with numerous shipping carriers. Multi-carrier shipping provides faster shipping times, discounted shipping rates, and a ton of options when delivering to international locations.
5) Conclusion
While Happy Returns is a great service, it's not the only one out there. We've provided you with a few of our favorite alternatives in case you're looking for something different. Returns are a necessary part of the eCommerce process, but they don’t have to be a headache for you or your customers. With the right logistics software in place, you can streamline returns and make them into a profit center for your business. These top Happy Returns alternatives provide great options for businesses of all sizes. So, take some time, evaluate your business needs, assess their features, and then invest your money. Now, if you want to know more details about ClickPost, book a demo here. All the best!
6) FAQs on Happy Returns Competitors and Alternatives
1) What are the Happy Returns alternatives for Shopify?
The best Happy Returns alternatives for Shopify are ClickPost, Returnly, Rich Returns, and AfterShip Returns Center. Ecommerce brands can select one or the other depending on their specific requirements and budget.
2) Do I need a returns management solution for my ecommerce store?
Yes, every eCommerce store needs a returns management system. Product returns and exchanges in eCommerce are extremely common in online retail and can quickly lead to losses if not kept in check. A Happy Returns competitor can help you bring down returns, provide faster refunds to customers, and deliver an overall satisfactory customer experience.