Best 10 eCommerce Logistics Companies in UAE (United Arab Emirates)
01 Nov, 2024
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27 Min Read
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The e-commerce boom in Saudi Arabia, in the wake of the pandemic, has led to unprecedented growth in the country's courier, express, and parcel (CEP) delivery market.
The current trend suggests the market will grow by an average of 6.5 percent annually until 2026. This data is significant since consumer expenditure on online products has increased by 50% during the pandemic.
Logistics companies of Saudi Arabia are the lifeline for eCommerce that drives most of this market growth. Third-party logistics companies (3PLs) in Saudi Arabia offer end-to-end shipping and order management services.
These essential facilities include on-demand delivery, same-day/next-day delivery, time-defined/slot-based delivery, and returns management.
Apart from these core shipping services, most of the logistics and shipping companies in Saudi Arabia offer warehousing solutions. With this, an eCommerce business can have routine maintenance of its inventory and offer speedier pickup options for delivery.
The eCommerce industry relies heavily on courier and logistics companies to oversee a crucial part of a customer's purchase journey. Therefore, the decision to pick one logistics company from a sea of many becomes a vital one.
After all, every shipping and logistics company comes with its pros and cons. You might find some services rank higher on your priority list than others. You may want to partner with multiple courier companies as your business achieves newer heights.
That's why it always pays to know who the top players in the industry are. We have narrowed the options to the best logistics companies in Saudi Arabia for eCommerce companies.
No matter the size of your eCommerce business, you will need the help of eCommerce logistics firm to keep your customers happy. Below, we have compiled a detailed list of the top shipping solution providers in Saudi Arabia and their services. Let's take a look!
Aramex is a UAE-based multinational logistics, courier, and package delivery company operational since 1982. Aramex has grown rapidly to become a global brand, serving over 220 countries worldwide.
They currently provide comprehensive logistics and transportation solutions in Saudi Arabia and other countries in the Middle East.
Key Features:
Barq Express, also called Al Barq Express, is an ancillary of the major conglomerate Alafaliq Holding, based in Riyadh. They provide logistics, courier, and delivery services to individuals and eCommerce businesses.
Since its inception in 2016, it has quickly grown to become a prime GCC (Gulf Cooperation Council) Logistics company.
Key Features:
Saudi Post (SPL) is the Ministry of Communications and Information Technology brand name, a government-led postal service in Saudi Arabia. It is popularly known as "al-Bareed" within the Kingdom of Saudi Arabia.
It has an expansive postal network of over 470 main and 180 branch post offices across the region. It aims to become the modern logistics arm of KSA commerce.
Key Features:
United Parcel Service (or UPS) is a transportation and logistics company working in 220+ countries worldwide, including Saudi Arabia. It offers innovative eCommerce solutions to businesses, big and small. It is especially well-known in high-growth healthcare, SMEs, and international markets.
Key Features:
Fetchr is a cloud-based eCommerce logistics platform that has quickly made its name in the shipping and logistics industry in Saudi Arabia.
Fetchr is good for any business that looks for flexibility in their courier partners. They use advanced logistics technology to ensure customer satisfaction.
Key Features:
SMSA Express is one of Saudi's leading express transportation and logistics providers. It has been working in the region for more than 20 years. With 200+ retail centers across the kingdom, it offers great network coverage and excellent transit times.
Key Features:
The Dubai-based ride-hailing company, Careem, is a subsidiary of the internationally operational taxi aggregator Uber. It is the pioneer of the Middle East's ride-hailing economy.
Careem has recently entered the eCommerce courier and logistics sector with the introduction of Careem Express. For now, express shipping options are only available through bike deliveries in Dubai.
Key Features:
Since its formation in 1993, Naqel Express has provided end-to-end logistics and supply chain management solutions to eCommerce businesses.
They are committed to giving the best customer experience in Saudi Arabia and have extended their foothold in Europe, Asia, and Africa.
Key Features:
FedEx is an American multinational delivery services corporation that provides inland and international logistics and shipping solutions to Saudi Arabia. It's one of the rare logistic companies that can safely transport dangerous goods like lithium batteries and dry ice, either interstate or cross-borders.
Key Features:
This Riyadh-based logistics courier company caters to the kingdom of Saudi Arabia through fast-moving domestic express shipping services. Zajil Express is one of eCommerce businesses' most favored shipping partners for its on-time delivery.
Key Features:
DB Schenker is a globally renowned logistics and shipping company present since 1872. They are an industry leader in global lead logistics, transport, fulfillment, eCommerce solutions, and Freight movement. They recently launched the Golden Truck to expand their land transport fleet in Saudi Arabia and the Middle East.
Features:
They handle parcel, LTL, and FTL shipments with streamlined booking, integrated tracking, single invoicing, and parcel pick-ups.
They sport a massive air freight network covering 700 locations in 130+ countries with cargo first, economy, special, and business tiers.
They offer systematized contract logistics services for product procurement, warehousing, and distribution.
They have a reverse and repair logistics program emphasizing recycling, returns inspection, module replacement, and warranty check.
Their lead logistics component offers 4PL, freight management, and cross-border logistics in Europe, America, and Asia-Pacific.
Agility Logistics is a worldwide supply chain and logistics service provider leading in infrastructure, transport, digital logistics, and innovation.
They are one of the largest warehouse operators in the Middle East, Asia, and Africa. They also have one of the largest aviation networks in the world.
Features:
Their flagship program, SHIPA, assists small businesses with eCommerce solutions like online tracking and inventory management.
They fulfill all the first- to last-mile delivery requirements, origin fulfillment, securing transport providers, freight forwarding, and door-to-door deliveries.
They provide various services, from on-demand delivery within an hour to affordable next-day deliveries.
They practice contactless deliveries and offer end-to-end shipment tracking, a vast network of different transport vehicles, and multiple payment options.
They also support freight moving services, including air, ocean FCL/LCL, and Amazon FBA shipping from a personalized dashboard with instant freight booking capacity.
S.A. Talke is a specialized logistics service provider of transportation, storage, on-site/off-site operations, and packaging.
They also offer logistics analysis, consultancy, construction of logistical plants, and transportation of bulk liquids, dry products, and parcels. One of their primary services is to manage procurement primarily for chemical and petrochemical industries.
Features:
They offer businesses access to the GCC (Gulf Cooperation Council) region and transport packaged and palletized goods.
They have multiple warehouses in the country equipped with advanced facilities and security for single or multiple clients.
They adhere to customers' packaging requirements and offer sampling and refining for dry and liquid products.
They also provide storage facilities, handle ocean containers, and terminal services for ocean freight.
Sign Logistics’s motto is to offer reliable last-mile delivery services in Saudi Arabia. They are proficient in storage, shipping, delivery, and managing business operational risks. Apart from last-mile delivery, they also offer freight forwarding services and customs clearance.
Features:
They have diverse sizes and types of vehicles equipped with cooling systems, ample cargo space, and complete fleet branding.
They have short- and long-term storage options for handling in-transit shipments, loading and unloading, and stocking inventory.
They offer seamless, affordable, customized freight services and advanced tracking features.
They have in-house customs clearance and brokerage facilities for convenient customs clearance adhering to global standards.
J&T Express is a logistics services provider that offers express delivery transport, warehousing, and supply chain solutions. They have an estimated 240 sorting centers, 10,000 vehicles, and 400,000 service providers around the world.
Features:
They provide same-day, basic and economical deliveries for parcels weighing under 30 kgs and 100 kgs for enterprise shipments.
They offer parcel tracking and shipment status visibility via the official website and mobile application.
They also provide warehousing facilities, all-year-round operations, and special requests.
This exhaustive list of the leading eCommerce logistics companies in Saudi Arabia and their services should help narrow your search. Given the importance of shipping services, freight management, and delivery to customers, this is not a decision that can be lightly made.
To choose the right courier partner, you must carefully consider the needs and scope of your business. Many industry-specific things must be included to make an informed decision.
The eCommerce boom has led to the rise of many logistics providers in the Middle East and UAE markets. There are too many options for an online business looking to hire a logistics company.
We understand this can quickly get confusing. Should you go for the fastest courier delivery partner or the one that serves more locations? Do you need same-day delivery services even though it costs a lot? Do you need help with warehousing? Frankly, the questions are endless.
To help you answer some of these questions, we have made a list of the most important factors you should consider before choosing a logistics partner. ClickPost is a first responder in the courier delivery industry, and our experience tells us there are essential facets to a good logistics company. Let's discuss what they are in more detail.
Although it's natural to be tempted by a logistics company offering the lowest shipping rates, this might not always be the right decision. eCommerce logistics costs often become high even when the initial base rates are low.
This happens due to hidden costs, value-added services, or weight discrepancies. It is advisable to always connect with courier companies directly to ascertain that all costs are within the stipulated budget.
It's of the utmost importance for an eCommerce enterprise to partner with a logistics company that covers all the locations where it receives orders. A logistics company catering to multiple locations isn't always the best choice if it doesn't deliver to the locations the consumers come from.
Tracking visibility is essential for a hassle-free post-purchase journey for customers and business owners. Logistics companies that use GPS tracking and provide real-time updates via notifications can ensure order tracking transparency and customer happiness.
The thriving eCommerce industry has made customers extremely time-sensitive, with most preferring faster deliveries. To provide faster delivery to Saudi consumers, you need a logistics company that offers various speedy delivery services. These can be express delivery, SDD or NDD (same-day delivery or next-day delivery), and hyperlocal delivery at reasonable prices.
The size and volume of your orders will vary depending on the niche your online business deals in. For instance, e-commerce furniture stores will need to ship products of much greater size and volume than online apparel stores. Therefore, it is of the utmost importance to check whether the courier company you wish to partner with is capable of handling orders of such a huge size.
It is good to mention that most logistic solution providers have the transportation and fleet capacity to carry about 30 kgs of orders. Any more, and you are looking to hire a logistics partner that specializes in bulk and voluminous shipping. This list includes two companies that take on orders of great volume - FedEx and Zajil Express.
These shipping and supply chain management companies are equipped to handle orders weighing 68kgs and 25 tonnes, respectively. Choosing these parcel delivery services can help you with bulk and heavyweight shipping. However, keep in mind the locations they deliver to before finalizing either.
Some e-commerce businesses may need specialized shipping conditions and services to deliver their products without loss or damage. If your online business sells highly valuable, flammable, or fragile products, you will require the assistance of logistics service providers that can handle them.
Many shipping companies provide temperature-controlled transport and excellent packaging services for fragile items. They also have customs clearance and customs brokerage for outbound shipments. Depending on your needs, you should look for a logistics partner that offers special cargo handling.
If you are an online fashion business, you may need services like steam-ironing, folding, and barcode tagging as part of your shipping and fulfillment plan. Always talk to your logistic provider for any special requests with orders.
A proper insurance plan with your logistics partner is essential for online vendors selling fragile items or products of high value.
A damaged or broken item not only incurs a huge loss to the company but also breaks its reputation. Online sellers of jewelry and other valuable items will do well by choosing a shipping partner that ensures safe shipping at all costs.
Such courier providers usually have a trained staff operating the fleet/vehicle carrying high-value products. Drawing up an insurance plan with your shipping company ensures that losses are minimal. And that the onus of bearing the loss does not only fall on the e-commerce company.
Proof of delivery may sound counterintuitive, but there is good reason e-commerce stores push for this service. The biggest problem of online commerce is that not all deliveries are fulfilled even though they may be marked as such.
A courier delivery agent often marks an order as fulfilled or delivered even though the delivery has not occurred. To keep a tab on fake deliveries and keep them from going out of control, the proof of delivery service can help.
Proof of delivery is an electronically signed document by the customer upon receiving their order. With this mechanism in place, fake deliveries are just not possible. This saves the e-commerce business a lot of time and money. It also helps them keep their customers happy by avoiding scenarios arising out of fake delivery attempts.
In reverse logistics or returns management, goods or orders return inward through the supply chain. Reverse logistics starts from the product return at the customer's end and reaches the warehouse or seller. In easier words, it's called product returns. And it is one of the biggest pain points of the e-commerce world.
Product returns are rampant in online retail, and the reason is not always a defective or damaged product. Anyhow, it's common knowledge that returns happen and that they make online businesses sad and worried. eCommerce in Saudi Arabia is not an exception to this global trend.
The best way to tackle product returns is by choosing a logistics company that can manage product returns well. They should be prompt with return pick-ups, have shorter refund processing times, and have faster delivery to the warehouse.
Ideally, a returns management system should call or get in touch with customers to address their grievances. They should know more about the reason for return/exchange and clarify doubts.
When choosing a logistics company to handle your e-commerce shipping operations, one should look at it in totality instead of parts and pieces. Yes, it's logical to go for a logistics service provider that offers all the shipping services you need.
But it's even more important to check the records and reviews of the company before finalizing them. If a company has regularly delivered on its promise and made customers happy, it will do the same for you.
But, on the other hand, if you see mostly negative reviews about the company, consider it a red flag and move away. No matter the fancy services a shipping company provides, if it doesn't deliver on its promise, it's no good at all.
The value of a logistics company in Saudi Arabia rests in its services. The Kingdom of Saudi Arabia is soon emerging as a leading logistics center in the GCC region, with annual revenue of $18 billion.
The core of the logistics industry lies with companies transforming their transportation, delivery, warehousing, storage, and freight forwarding services.
The country has several domestic and international shipping and logistics providers that uplift the supply chain in the region.
Most of these companies are equipped with state-of-the-art facilities, a robust fleet, and a vast network of vehicles for ground transportation. They also sport warehouses, construction facilities, and bulk handling of valuable freight.
For any growing eCommerce business in and outside the country, it is crucial to partner with logistics providers in Saudi Arabia for growth. Multiple shipping companies like Aramex, Barq Express, Saudi Post, Zajil, and Agility Logistics are enhancing the country's eCommerce delivery system.
To determine the best courier and shipping provider, one has to align their business goals and shipping volume to the services offered by a company. The shipping needs of international shippers will differ from a domestic eCommerce company.
Fortunately, there are multiple shipping companies in Saudi Arabia fulfilling various requirements of eCommerce businesses.
One can rely on UPS, Aramex, FedEx, Naqel Express, DB Schenker, and Agility Logistics for cross-border shipping. They offer expedited shipping, air and ocean freight transport, and customs clearance.
For hyperlocal deliveries and domestic shipping, there are multiple options available. Starting with Saudi Post and Fetchr, one can choose Careem Express, SMSA Express, and Sign Logistics.
They are equipped with an expansive ground delivery network, parcel tracking features, multiple payment options, and multiple delivery options.
Courier Company | Headquarter | Founder | Founded | Products | Industry | Revenue |
Aramex | Dubai, United Arab Emirates | Fadi Ghandour, Bill Kingson | 1982 | Express Logistics, Domestic Express, Freight Forwarding, Logistics Shop & Ship, Warehousing, Customs Clearance | Freight Forwarding, Express Logistics | 1600 million USD (2020) |
Saudi Post | Riyadh, Saudi Arabia | King Abdul Aziz bin Abdul Rahman Al-Saud | 1926 | Express Doorstep Delivery, International Shipping, Post Office Delivery, Parcel Station Delivery | Postal and Logistics Services | 663 million USD (2017) |
UPS | Atlanta, Georgia, United States | James E. Casey | 1907 | Low Volume Shipping, WorldShip, International Freight Forwarding, Multi-Carrier Shipping, Returns Management, Warehousing | Courier, Supply Chain Management | 84620 million USD (2020) |
Fetchr | Dubai, United Arab Emirates | Idriss Al Rifai, Joy Ajlouny | 2012 | Hyperlocal Delivery, Same Day Delivery, International Shipping, Customer Service | Logistics, Parcel Delivery Service | 141 million USD |
SMSA Express | Riyadh, Saudi Arabia | Naif Sultan Al Athel | 1994 | Freight Forwarding, Trucking, Air & Sea Cargo, Ecommerce Solutions, Warehousing & Distribution, Healthcare Logistics | Express Delivery, 3PL Logistics | 600 million USD |
Careem | Dubai, United Arab Emirates | Mudassir Sheikha, Magnus Olsson, Abdulla Elyas | 2012 | Route Optimisation, Real-time Tracking, On-demand/Same Day Delivery, Variable Pricing, 24/7 Customer Support | Courier Service, Taxicab, Vehicle for Hire | 435 million USD |
Naqel Express | Riyadh, Saudi Arabia | Osama Mohammed Al Taf | 1993 | Logistics, Cargo, Courier and Documents | Logistics, Supply Chain | 402.6 million USD |
FedEx | Memphis, Tennessee, United States | Frederick W. Smith | 1972 | Express Delivery, Logistics, Business Solution, Freight Forwarding, Transportation of Dangerous Goods | Transportation Services, Ecommerce | 22.6 billion USD |
Zajil Express | Riyadh, Saudi Arabia | Osama Al Sharif | 1999 | Heavy & Palletised Shipping, Same Day/ Next Day Delivery, Cash on Delivery, Super Shipment, Packaging, Door to Door Delivery, Express Shipping | Supply Chain, Operations, Logistics | 4 million USD |
DB Schenker |
Essen, Germany |
Gottfried Schenker |
1872 |
Parcel, Direct freight, Chartered Services, Intermodal Solutions, FCL/LCL ocean freight, Reefer Management, Intercontinental supply chain solutions |
Aerospace, Defense, Automotive, Beverages, Consumer, Electronics, Fashion and Retail, Industrial, Oil, and Gas |
|
Agility Logistics |
Sulaibiya, Kuwait |
Tarek Sultan |
1979 |
E-commerce logistics and delivery, Sustainable warehousing, Freight forwarding, Shipa, Agility Logistics Parks, Menzies aviation, GCCC services, Global Clearing House systems, Inspection Control Services |
Ecommerce retail, Catering and Construction, Commercial Real Estate, Defense and Governement, Fuel Logistics and Customs Digitization |
|
S.A. Talke |
Jubail, Eastern Province, Saudi Arabia |
Alfred Talke Senior |
2003 |
Transport, Trucking and Railroad, Liquid and Dry Bulk transport, Packed Goods transport, Planning, Construction and procurement, Chemical Logistics, Storage and Warehousing, Waste Management |
Procurement, Consultancy, Engineering and Contruction |
|
Sign Logistics |
Jeddah, Saudi Arabia |
- |
2020 |
Last Mile Delivery, Vehicles with cooling systems, Loading and Off-Loading Services, Warehousing, Freight Forwarding and Customs Clearance, Fleet Management and Inventory Management |
E-commerce, Supply Chain, IT Solutions, Cargo, |
|
J&T Express |
Jakarta, Indonesia |
Jet Lee and Tony Chain |
2015 |
Fast Tracking, Special services, Express logistics, International Logistics, Storage Services |
Logistics and Transportation Services |
Managing an eCommerce business of any size, big or small, is no easy feat. Finding the right logistics providers can simplify running a business and ensure your end customer is always happy. To find the best logistics company for eCommerce in Saudi Arabia, you must start determining certain things.
Start with the shipping costs, reach, order tracking visibility, and speed of delivery offered by the logistics companies listed above. We suggest you contact these logistics providers directly to communicate your business needs and the specific services you require.