List of Top 10 Best Return Prime Competitors and Alternatives

1) Introduction

Return Prime always ranks higher whenever we look for the best Shopify Returns apps. It can do pretty much everything. But, still, it’s not always the best option because of its hidden charges and security breach issues. That's why it's essential to find a suitable Return Prime alternative for your business. 

This blog post will give you an overview of the 10 best Return Prime alternatives. We'll also discuss the benefits of each option and help you decide which one is right for your business. So read on to learn more!

2) Top 10 Return Prime Alternatives and Competitors for Online Businesses

3) Detailed Review of the 10 Best Return Prime Competitors for Ecommerce Stores

3.1) ClickPost Returns Plus

⭐Overall Rating: 5 

ClickPost is a world leader in providing exceptional shipping and returns services to eCommerce businesses. ClickPost Returns Plus is a dedicated returns management platform for Shopify stores that aims to simplify reverse logistics. 

It enables customers to register their return requests through an easy-to-use customized product returns portal and input feedback about why they're returning something without dealing with any paperwork or contacting customer service.

This feature helps store owners address repetitive issues that often arise when running such operations by allowing them quick access to one central location.

Apart from these, with ClickPost Returns Plus, you can automate most return tasks. For example, you can set specific return rules, fast-track urgent orders, and check the uploaded images for verification. 

ClickPost sends real-time order tracking updates to customers via WhatsApp, email, and SMS. Moreover, it’ll provide you with in-depth return analytics to improve your overall operations. That’s why it's surely one of the best Return Prime alternatives to power up your reverse logistics. 

Pros:

• Automated return workflow
• Branded returns portal 
• Multi-language support for the branded portal
• Time-to-time notifications to customers
• In-depth return analytics
• Free plan for a lifetime

Cons: 

• It’s more suitable for medium-enterprise businesses. 

3.2) Rich Returns & Exchanges

⭐ Overall Ratings: 4.9

Rich Returns is a returns management app and a leading Return Prime alternative that allows you to manage your international orders from Shopify.

It makes it easy for online store owners worldwide to create automated return labels without hassle. Besides, this platform lets you set up automated return rules and easily integrates with other business processes like ERP, IMS, CMS, etc. 

As of now, it has partnered with 50 major shipping carriers to ease the process. Rich Returns also features customizable return portals where brands can add their touch in the form of logos, colors, and Instagram feeds. This branded returns portal helps with upsells and cross-sells.

Pros:

• Integrations with business processes like ERP, IMS, CRM, and 3PL systems.
• Customized return portal
• Return rules configuration
• Automated email notifications

Cons: 

• It doesn’t have a free plan.

3.3) ReturnGO Returns & Exchanges

⭐Overall Rating: 4.9

ReturnGo is a product return management platform that helps you handle all your return tasks on a single dashboard. Its one-click exchange feature enables you to promote exchanges so you can keep your overall revenue intact. In fact, for this reason, it offers options like product and variant exchanges, gift returns, etc. 

With ReturnGo, you can save a big chunk of your time by automating tasks like auto-exchange, auto-refund, auto-approve, and auto-credits. Not only that, this return management tool will help you create return labels and keep track of returns.

Plus, you can customize return rules, return eligibility conditions, and more. With these benefits under its package, ReturnGO stands out as one of the worthy Return Prime alternatives. 

Pros:

• Return rules set up feature
• Automated return workflows like auto-exchange, auto-refund and auto-approve
• Return eligibility setup option 
• Timely updates to customers
• Branded AI-powered return portal

Cons: 

• ReturnGo doesn’t have a free plan.
• Frequent technical glitches 

3.4) Order Returns by easyReturns

⭐Overall Rating: 4.8

Order Returns by easyReturns comes next in our list of Return Prime competitors and alternatives. You can customize this platform’s return portal with your brand logo and banners to provide a branded return experience to your customers. It, in turn, will help you build your brand authority. 

Order returns by easyReturns enables you to create return labels from well-known carriers like DHL, DPD, etc. Moreover, its automation integration for most return tasks will help you save time that you can invest in your business growth. 

Pros:

• Customizable return portal
• Auto-creation of return labels
• custom return rules creation
• Multiple refund methods

Cons:

• No free plan is available.
• Customer support system needs to be active.

3.5) Sorted Returns Center 

⭐ Overall Rating: 4.7

Sorted Returns Center (previously known as Clicksit) helps online businesses increase revenue by offering a remarkable returns experience. With Sorted, you can auto-generate Collect+ and USPS labels.

It offers a branded tracking portal where customers can request returns, refunds, or exchanges on the go - without going back and forth with multiple dashboards. 

Like Return Prime, Sorted also helps you send customized updates to customers and automate tasks like return approval. In fact, you can also set return rules and policies. Plus, its key insights are quite beneficial to improve overall performance. 

Pros:

• Auto-generated Collect+ and USPS return labels
• Single-click return approval
• Branded return portal
• Customizable notifications to customers
• Auto-creation of new orders for exchanges

Cons:

• No free plan is available.
• A bit difficult to navigate 

3.6) AfterShip Returns

⭐ Overall Rating: 4.7

AfterShip Returns Center is an offshoot of the AfterShip software that handles all things logistics. AfterShip Returns Center is a premium returns management software that aims to reduce the rate of returns and provide customers with an excellent after-sales journey.

This returns app can be downloaded on all iOS and Android devices for quick management. It offers return label printing, packaging, and real-time order tracking services. Furthermore, It also features a  simple dashboard that displays order returns, SKUs, tracking updates, and customer feedback.

With AfterShip Returns, you can set returns rules, encourage customers to exchange, and set automation rules like auto refunds and auto restocking. AfterShip Returns also provides regular performance analytics to track the effectiveness of the returns strategy. 

Pros:

• Return label generation
• Auto refunds and auto restock options
• Real-time updates to customers via email
• Branded return portal
• Performance Analytics

Cons:

• Its customer support system needs improvement
• Hard to set up

3.7) ReturnLogic

⭐ Overall Rating: 4.7

ReturnLogic is an excellent Return Prime alternative for online stores that want their new return software to sync seamlessly with their existing systems. ReturnLogic connects easily with various ERPs, warehouse management systems, shipping software, and storefronts. The onboarding process is relatively straightforward, with plenty of tech support. 

Entrepreneurs can scan SKUs of returning items to match orders correctly to the destination address. Refunds/exchanges are fast enough to gain loyal customers with every return.

ReturnLogic’s other premium features, like incentivization for exchanges, auto-return approval, automated return policies, thorough return visibility, and in-depth returns analytics, make it one of the unignorable choices for return management. 

Pros:

• Automated return workflows
• Easy integrations with other systems
• Incentivization to promote exchanges
• Thorough return visibility 

Cons: 

• ReturnLogic is highly expensive for small to medium-sized businesses. 

3.8) Loop Returns & Exchanges

⭐ Overall Ratings: 4.6 

The easiest way to get your customers what they want is by using Loop Returns. With this returns service, you can match up to any item that arrived with its appropriate return address and have it sent out right away.

This makes things easier for both parties involved because there's no need to wait around or send someone else on an errand.

Loop Returns takes care of everything from the start (or end) till completion. This platform helps you optimize return costs to bring down overall expenses. Here, you’ll also be able to set custom return rules to protect your brands from any fraudulent returns.

Loop Returns is mainly designed to promote exchanges over returns as you can incentivize customers using bonus credits and instant exchanges. Also, to improve your overall customer experience, it offers a branded return portal, at-home pick-up, and tracking options. 

Pros:

• Incentivization option to promote exchanges
• Branded self-serve return portal
• Return tracking feature
• At-home pick-up option
• Configuration of custom return rules

Cons:

• Doesn’t have a free plan
• A bit costly for startups

3.9) Return Rabbit

⭐Overall Rating: 4.3

Return Rabbit ranks among the best Return Prime alternatives with its out-of-the-box returns features. These include optimizing exchanges over returns, prepaid return label generation, automation of return workflows, and more. 

Apart from these, Return Rabbit simplifies exchanges for higher, same, and lower-priced products. With this platform, you’ll also get the incentivization option to promote exchanges.

Return Rabbit offers a branded return experience to your customers that further contributes to your overall ROI. Furthermore, you’ll also benefit from its ROI-based reporting to better strategize your business growth. 

Pros:

• Automated return workflows
• Prepaid return label generation
• Branded return experience
• Incentivization for product exchanges
• Customizable notifications to buyers

Cons: 

• Return Rabbit isn’t flexible.

3.10) Happy Returns

⭐Overall Rating: 3.1

Integrating Happy Returns is one of the best ways to manage your returns without too much business time. It has 3800+ drop-off locations across the United States. It means that you'll never face trouble finding a suitable drop-off point for any product. 

By offering many options like customized return reasons and refund methods, automated returns and exchanges, real-time return tracking, and a vast network of return bars, it has proved itself as one of the best Return Prime alternatives.  Furthermore, Happy Returns’ detailed analytics can guide your strategy forward. 

Pros:

• 3800+ drop-off locations
• A vast network of return bars
• Branded tracking portal
• Real-time tracking option
• Automated returns & exchanges

Cons:

• Limited return option to prevent fraud returns
• Poor customer service

4) How to Choose the Best Return Prime Alternative to Manage Ecommerce Returns

4.1) Price of the Return Solution 

When it comes to shipping and returns, eCommerce brands need to consider the price of the return solution. It's essential to find a balance between providing an easy returns process for customers and minimizing costs for the brand.

There are a few factors to consider when choosing a Return Prime competitor in terms of pricing. Questions like "Will these services help me lower return costs?", "Will these services be enough?", "Is it within my budget?", should guide you towards the best returns management software.

4.2) Serviceable Locations

When shipping products to customers, it's essential to consider their location to select the best Return Prime competitor serviceable one. By choosing a returns solution provider that provides services in those locations, your eCommerce brand can avoid delays and ensure a smooth customer experience. 

4.3) Scalability

As your business grows, it's essential to consider whether your current logistics and eCommerce platforms can handle the added volume. If not, you may need to explore scalable options that can accommodate future growth. By planning ahead, you can avoid potential problems and ensure continued success for your brand.

4.4) Real-time Order Tracking Updates

When customers place an order, they expect to receive timely updates on its progress. If they don't hear anything after a few days, they may begin to worry that their package has been lost or stolen. This can lead to negative reviews and lost business. 

Fortunately, providing real-time order tracking updates is easier than ever, thanks to tools like shipment tracking software. When choosing your Return Prime competitor, be sure to check if they provide live order tracking updates. 

4.5) Customer Care

If you're an ecommerce brand, you know the importance of providing excellent customer service. After all, that's what sets you apart from the competition. Customer reviews are a great indicator of that.

But even if you offer excellent customer service, there may be times when things go wrong. That's when it's essential to have a team of experts who can help resolve any issues as quickly as possible. So, while selecting your Return Prime alternative, pay attention to the new returns software's customer service.

4.6) Branded Returns Page

Having a branded returns portal that is easy to use and accessible from any device will make your customer happy. A branded returns portal will also help you track customer returns and keep tabs on any issues that may arise.

By making the returns process as simple as possible, you can ensure that your customers are happy with their experience and are likely to return in the future.

4.7) Faster Refund Processing Durations

Every online store wants to reduce returns, but you need to make sure your refunds are quickly processed if it happens. Customers don't want to wait to get their money back for a product they didn't even like.

So, making refunds faster will soothe their nerves and make them more likely to come back to your store again. 

4.8) Returns Analytics Reports

As an ecommerce business, you know the importance of providing a great customer experience. This includes ensuring that buyers have a good shopping experience and can quickly return items they don't want. Returns analytics are a key part of understanding your customer's experience and improving it. 

4.9) Integrations

Integrating your ecommerce store with other storefronts, selling channels, shipping platforms, WMS, ERPS, etc, is going to help you grow more. Your returns management and shipping process become much more straightforward with these integrations. Therefore, your Return Prime competitor of choice must have this feature.

4.10) Multi-Carrier Shipping

By partnering with multiple carriers, eCommerce brands can ensure that they are getting the best rates and service possible. It's also one of the fastest ways to get your products to reach your customers. Multi-carrier shipping also increases your serviceable network range.

5) Conclusion

All of the returns software we’ve looked at is top-notch, but which one is the best for your business? It depends on what you need. Do you want comprehensive software that does it all?

Or do you need help with handling and sorting returned products? Take some time to consider your needs and then try out a few of these alternatives to Return Prime. We think you’ll be happy with the results. Now, if you feel you should try ClickPost Returns Plus once, book a demo here. 

6) FAQs

6.1) Which are the best Return Prime alternatives for Shopify users?

The best Return Prime alternatives for Shopify users are ClickPost Returns Plus, Happy Returns, Return Logic, and AfterShip Returns. Some of these returns management software offers complete logistics services, while others focus specifically on returns.

6.2) Why do I need a Return Prime alternative for my ecommerce store?

Returns can be an ongoing logistics issue, leading to losses if not handled in time. A Return Prime competitor can streamline your returns process, make refunds faster, manage inventory effectively, and provide better customer satisfaction.