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45+ Communication
Platforms
ClickPost provides Integrations with communication platforms for sending notifications via SMS, Email, WhatsApp, IVRS and marketing tools.
Your Customers Want More Than Mere Transactions
Steeply rising customer acquisition rates and declining retention rates have shown retailers that a first-class product selection is not enough to hold them. The key to a constant flow of repeat customers lies in personalised communication at crucial touchpoints.
ClickPost partners with over 45 communication gateways to help businesses share order statuses, discounts, and new drops, with their customers. It is trusted by the world’s leading brands to provide a personal shopping experience that keeps resonating with customers.
Wondering where we can take your business? Let’s figure out together.
Frequently Asked Questions
Why do ecommerce businesses need to integrate with communication gateways?
Ecommerce businesses must integrate with communication gateways in order to talk to their customers one-on-one. Consistent customer communication helps build trust and increase brand loyalty. It is also the easiest way for customers to get in touch with businesses for queries. On the other hand, communication channels help retailers share important information about their stores with their customers like price drops, discounts, sales, and more.
What features should a business look for in a communication partner?
Some of the must-have features for a communication partner include - multi-channel messaging channels, trackable campaigns, high uptime, personalisable customer journeys, data-driven insights, outbound and inbound calling, multilingual support, and 24/7 customer care.
Which communication channels are the most effective in improving customer experience?
While every communication channel has its own set of advantages, the most important communication channel for businesses to use now is WhatsApp Business. WhatsApp is popular across the world because it lends itself very well to marketing efforts. Communication providers offering WhatsApp Business API integrations allow businesses to grow rapidly through its Catalog feature. Here, customers can make in-app purchases without ever visiting the website or marketplace.
What is omnichannel communication?
Omnichannel communication refers to speaking to customers on all channels, i.e., WhatsApp, SMS, Email, and social media. In omnichannel communication, brands maintain a consistent voice across all platforms to ensure brand messaging stays intact regardless of where the customer comes across them. The biggest advantages of omnichannel communication include higher customer loyalty, ease of shopping, and trust.
How can the ClickPost gateway help businesses simplify customer communication?
Integrating with ClickPost gives brands instant access to all the communication gateways ClickPost is connected with. This means ecommerce businesses do not need separate subscriptions or contracts to start using any of the channels. The ClickPost gateway allows ecommerce merchants to send order-based notifications to customers across all available communication channels.