How Agrim Improved Control & Visibility by Automating its Logistics Operations With ClickPost

ClickPost provides real-time alerts on order movement, complete control over carriers, and automated resolutions for B2B logistics.

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A Maze of Manual Processing

Agrim encountered multiple challenges due to manual logistics processes, which significantly impacted their operations, such as high logistics costs and slow processing TATs. Tasks that could be automated, such as order dispatching and manifestation, took longer to complete, causing delays in fulfilling customer orders. This sluggishness not only affected Agrim's operational efficiency but also hindered their ability to meet customer expectations for timely delivery.

A lack of visibility on order status created challenges for both Agrim's in-house team and their retailers. With limited transparency into the status of orders, both parties experienced difficulties tracking shipments, leading to a surge in "Where-is-my-order" (WISMO) inquiries and order-status support tickets. Agrim also faced a large number of queries related to NPR (Not Picked-Up) shipments. Manual handling of these cases resulted in extended order completion times and heightened customer escalations.

The Need for Logistics Tech Intervention

Agrim needed to automate its logistics operations to improve delivery performance & enhance customer experience.

1. Automated order dispatching and manifestation systems, to minimize errors and delays while reducing logistics expenses.

2. Real-time information availability to simplify customer service efforts and optimize resource utilization.

3. Automated workflows for NPR processes, enabling efficient exception management and enhancing both customer satisfaction and operational efficiency.

Tackling Challenges

ClickPost integrated with Agrim's CRM and carriers, automating order manifestation, label generation, and proof of delivery. Agrim was able to harness the power of automated carrier allocation and track the real-time status of every shipment. Using NPR automation, Agrim uses real-time data and customer feedback to improve subsequent delivery attempts with carriers.

Automated for Speed!

Agrim has improved its operational efficiency and customer support with remarkable reductions across various metrics. They've achieved a 60% reduction in order processing time, ensuring faster fulfillment of customer orders. By enhancing visibility, they've slashed customer support tickets by 60%. Their efforts have led to a substantial decrease in tracking and late delivery support tickets, reducing the count from 100 to just 30-35, indicating a remarkable enhancement in overall efficiency and customer satisfaction.

Agrim X ClickPost, automated logistics solutions for rapid scaling!

Greetings Agrim!

Agrim's driving force is a singular mission to revolutionize the agri-input space through the power of technology.

Their vision aims to transform the foundation of agricultural practices, empowering farmers and businesses alike to thrive in an ever-evolving landscape.

Connecting retailers directly with manufacturers, Agrim's tech-powered platform offers a wide product selection, the best procurement price, shop delivery, and flexible payment options.