How Arvind Fashions Harnessed the Power of Automated Logistics With ClickPost

A Problem with Deliveries

Apparel giant Arvind Fashions found themselves encountering multiple challenges with their manual logistics processes.  Resolving issues like failed deliveries, pickups, and shipment delays required manual workflows, slowing down operations.

Integrating with carriers was sluggish, and manually assigning them for every order delayed deliveries even more. The conspicuous absence of Estimated Delivery Dates (EDD) on their Product Detail Page (PDP) and real-time order status notifications contributed to prolonged lead times.

There existed a lack of visibility around shipment timelines and statuses, which impacted both their customers and internal teams. This in turn led to high Return to Origin (RTO) numbers. Coupled with inefficient operations, what resulted was an enormous spike of customer queries.

Managing RTO queries became an arduous task, with the customer support team relying on tracking data on Excel sheets. Failed deliveries and pickups exacerbated the situation, contributing to a substantial portion of "Where is my order" inquiries.

The Search for Visibility & Control

Arvind Fashions needed an all-in-one logistics system to :

1) Facilitate rapid integrations with all carriers

2)Automate courier allocation for shipments

3)Automate manual logistics processes

4) Provide visibility on order status for both customers and the in-house team

5) Automate resolution workflow in cases of failed deliveries, pickups or shipment delays

A Denim-ite Approach

ClickPost significantly improved Arvind Fashions' customer experience: it automated order manifestation, provided real-time shipment statuses via branded tracking pages and notifications, enhanced pre-order anticipation with Expected Delivery Dates (EDD), and facilitated easy integrations with multiple courier partners.

Numbers Speak Louder Than Words...

ClickPost helped Arvind Fashion achieve its commitment to delivering top-notch service by enabling smoother logistics. Arvind Fashions enjoyed ~25% decrease in RTO% and ~25% improvement in successful deliveries post NDR trigger. They were also able to nurture ~30% reduced order-to-dispatch time thanks to automation.

Arvind Fashions X ClickPost, automating logistics to exceed customer expectations!