How Moving Away From Aggregator Shipping Helped Bestseller Amp up its Pre-Dispatch Operations

A Desire to Turbo-Charge

Bestseller India was once considering collaborating with an Aggregator to streamline their Pre-Dispatch Operations. Their intention was to enhance the efficiency of their workflow to meet the demands of their customer base. Upon deliberation, they understood the potential complexities such a partnership could pose. This would hold particularly true during sudden sales peaks like the festive season.

First off, relinquishing direct control over carriers could lead to uncertainties and compromises in service quality. An average aggregator's poor tech support infrastructure and slow response times could exacerbate any operational issues, potentially causing delays and customer dissatisfaction.

Aggregators were also hesitant to customize solutions tailored to Bestseller's specific needs, further complicating the integration process. Additionally, any troubleshooting or resolution was anticipated to be sluggish, impeding the brand's optimization efforts. 

The Need for Speed

Bestseller needed a logistics solution platform which would give them the freedom to :

1) Configure & automate pre-dispatch workflows

2) Stay in control of carrier partners with brand-carrier SLAs

3) Customise tech, supported by a dedicated team

Fuelling Visions

Using ClickPost, Bestseller was able to integrate with their carriers within 24 hours, maintaining control over their SLAs. Leveraging ClickPost's ML engine, they optimized carrier allocation, and were able to cut shipping costs while enhancing efficiency. Automated workflows streamlined their order processes, reducing errors and boosting pre-dispatch TAT. Implementing ClickPost's EDD toolkit improved their customer's shopping experience, increasing add-to-cart rates.

At the Finish Line…

...Bestseller achieved superior delivery performance while simultaneously reducing shipping costs. Streamlining order-to-dispatch time and eliminating manual errors enhanced their shipping operations' efficiency significantly. ClickPost also helped BESTSELLER slash pincode-related delivery exceptions.....

Bestseller X ClickPost, automated pre-dispatch for incredible order-to-dispatch TATs!