How Candere Implemented the Perfect eCommerce Shipping Process With ClickPost

ClickPost's automated logistics modules paired with personalized communication workflows help enhance customer experience

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Diamonds in the Rough

As a customer-centric brand, Candere prioritizes every aspect of the customer journey, from design and curation to pricing and brand marketing. Placing customer experience at the forefront of its strategy, Candere is committed to enhancing satisfaction at every touchpoint. They made a decision to reduce order-to-dispatch times, improve visibility on order status, and proactively address potential delivery delays and exceptions in real-time.

Setting the Standard

In order to take their shipping ops to the next level, Candere was on the look out for:

1) Automated pre-dispatch modules

2) Automated delay & failure resolution

3) Automated order status alerts

Crafting Success

Using ClickPost, Candere was able to provide proactive personalised tracking alerts to their shoppers. ClickPost's intelligent courier selection and automated delay resolution slashed RTOs. ClickPost gave Candere access to courier performance analytics to implement in their shipping strategy.

Golden Outcomes…

..All that glitters in logistics, is pure gold. Candere achieved incredible metrics in their operations post integration with ClickPost. They witnessed 14% customer migration from tracking page product recommendations to purchase page. Candere was able to save 22 days worth of manual logistics tasks every month by automating courier selection & waybill generation.

Candere X ClickPost, automated logistics for hassle-free shipping!

Candere's Logistics Head says :

"We are using this user-friendly software since 3-4 years, day by day it is getting updated and ClickPost trying to provide superb experience to users. It's very easy to get all details on one click. We are dealing as a B2C and it help us to provide on-time updates to customers. We have integrated our all internal softwares with ClickPost and all status getting auto-changed and it help us to minimise manual work."

Hi Candere

Established in 2012 by co-founders Rupesh Jain and Ashish Bajaj, Candere is a pioneering Indian online store specializing in precious jewellery.

The name "Candere" derived from Latin, signifies the essence of radiance and brilliance. This encapsulates the brand's ethos of channeling beauty and elegance in every piece.

With a commitment to offering exquisite craftsmanship and sublime quality, Candere has swiftly become a trusted destination for discerning customers seeking timeless and beautiful jewellery designs.