How DaMENSCH Reduced RTO Rate by 54% With ClickPost

ClickPost's smart EDD functionality, delay alerts feature and branded tracking page improve customer satisfaction and reduce customer queries.

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A Knotty Mess of Logistics

Before teaming up with ClickPost, DaMENSCH wrestled with multiple challenges in their logistics and post-purchase operations. From the weary manual handling of logistics to the migraine-inducing trial-and-error approach to shipping, they found themselves fending off customer complaints and burdened with sky-high return-to-origin (RTO) rates.

On top of that, battling failed deliveries added to their woes, leaving a sour taste in their teams' and customers' mouths post-purchase.

These hurdles were more than just bumps in the road; they were roadblocks to DaMENSCH's mission of delivering a seamless customer experience and stunting their revenue growth.

To Tailor Their Ops....

DaMENSCH needed a solution that would :

1. Automate their logistics operations.

2. Improve failed delivery management.

3. Reduce Return to Origin (RTO) percentage.

4. Enhance the post-purchase customer experience.

Custom-fit Like a Glove

ClickPost helped DaMENSCH allocate carriers to shipments more efficiently, reduce manual processes, improve communication with customers for failed deliveries, and provide a better tracking experience for in-house teams and customers.

All Buttoned Up!

Thanks to ClickPost, DaMENSCH stepped up their logistics game big time! They got a 30% boost in efficiency, automated order tracking across carriers, and even added Expected Delivery Dates to their website for improved conversion. Plus, ClickPost's magic flagged shipping delays, cutting late deliveries by 15% and customer complaints by 31%. And with a 54% drop in returns, their operations are looking sharper and their bottom line brighter!

DaMENSCH X ClickPost, with smooth post-purchase updates, DaMENSCH's customers are happier than ever.

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About DaMENSCH!

DaMENSCH is a dynamic Direct-to-Consumer (D2C) essential wear brand that made waves since its founding in 2018.

Renowned for its innovative and sustainable menswear, DaMENSCH is synonymous with comfort, contemporary style, and consciousness.

As a leader in the innerwear segment, the brand has quickly risen to prominence, reaching significant milestones in quality, durability, and consumer reach.