How A Fintech Firm Ensures Secure & Successful Deliveries With ClickPost

Overdrafted With Challenges

Do allow us to begin with a disclaimer: While we aren't authorized to reveal the name of this firm, to be expected of course what with the stringent and necessary rules and regulations existing in the financial sector, everything that is recorded in this case study is the whole truth!

We live in a time when data security is paramount and there is a need to shield everything "money" against potential threats. Advanced encryption methods and ironclad data security protocols are crucial must-haves to service the fintech industry. ClickPost's commitment to data security is substantiated by prestigious security certifications from ISO 27001 compliance to SOC 2 accreditation.

We were approached by a Fintech firm interested in exploring tech-fuelled options in logistics to ensure secure delivery of their cards and documents. They needed solutions that were innovative and precise, suitable for the changing face of how people bank. They also required real-time visibility of sensitive materials across all stages of transit up until the delivery had been completed.

And there is, of course, the inherent urgency of financial assets in transit that need to conform to regulatory deadlines and customer expectations. Any sort of delay can result in a loss of customer trust which would have financial repercussions. The sensitive nature of these materials also requires custom logistics solutions tailored to protect confidentiality and comply with stringent regulations.

Bank on Innovation

The Fintech company needed a logistics platform fortified with data security that could:

1) Enable them to allocate carriers by prioritizing time sensitivity

2) Offer real-time visibility

3) Provide detailed analytics to monitor carrier performance

4) Ensure data security and regulatory compliance

5) Centralize proof of delivery (PoD)

6) Streamline operations to navigate regulatory complexities and optimize operations

Let's compound some solutions

ClickPost re-imagined an automated workflow that eliminated possible hurdles, ensuring the safety of cards and financial documents via intelligent automated carrier selection, integrated card delivery tracking, and customer updates, as well as real-time data harvest and failed delivery management.

Impact on KPIs…

With 100% visibility of card shipments to both the team and customers, order processing time for cards has been reduced by 60%, leading to greater efficiency. Additionally, there has been a notable 42% decrease in return to origin (RTOs) instances, alongside an impressive 82% reduction in card-status queries. Moreover, shipping exceptions have seen a 25% decline, while on-time delivery performance has improved by 20%.

Fintech X ClickPost, supreme security & sublime customer experience!