How a Leading Logistics Enabler Scaled its Fulfillment Operations With ClickPost

Outsourcing Tech for Growth

Although they had decades of experience in the industry, this leading logistics enabler faced multiple challenges in scaling its fulfillment operations. One of the biggest obstacle was the complexity in onboarding new carriers, especially considering API downtimes and the need for constant modifications.

Manual tasks such as manifestation and pickup processing proved to be significant, slow-to-resolve bottlenecks. Another hurdle was the lack of management tools to efficiently process long tail client orders. They were also struggling to address brand-specific features and reporting requirements..

What They Were Looking For

The logistics enabler needed :

1) One-point carrier integration

2) Automated manifestation & pick-up processing

3) User-friendly self-serve portal for their clients

4) Client-Branded tracking alerts & notification features

Single API + Single Platform

ClickPost gave the carrier a single platform and API to connect and integrate with 400+ carrier partners for rapid scalability. Automation via ClickPost's Manifestation API streamlined pickup processes, while a self-serve portal empowered clients to manage bookings efficiently. Branded shipment tracking alerts enhanced customer experiences, improving their client’s brand perception.

Positive Impact of ClickPost Partnership

The adoption of ClickPost tech bolstered a striking 65% improvement in efficiency as tasks were streamlined, allowing for smoother, quicker workflows. Booking-related queries saw a a notable reduction of 73%, indicating clarity and ease of use for customers and team.

Carrier X ClickPost, reduce in-house tech, experience exponential growth!