How IGP Aced Its Delivery Performance Through Improved Carrier Connectivity With ClickPost

Limited Connectivity

The King of gifting, the maker of special occasions even more special, IGP, had problems. Despite having a great business idea, they were limited to connecting with a few top courier partners using in-house tech for integrations, which restricted their potential for pan-India serviceability.

Although their intention was to expand and tie-up with more carriers, their tech bandwidth was already under pressure from ensuring their tech remained updated and in sync with the carriers'.

They were also trying to figure out a way to eliminate NDRs. Although a small part of the Gifting industry, NDRs can still hit a mighty punch to profit margins.

What They Were Looking For

IGP was looking for a partner who could help provide & support :

1) One-Point Integration with Carriers

2) IGP's own carrier partner agreements

3) Expansion & management of carriers

4) NDR Resolutions

Perfect Carrier Support

ClickPost provided enhanced solutions for IGP. It offered a monthly dashboard that could be used by the logistics team to present to their management and stakeholders. IGP was able to onboard carriers at a rapid pace. Using the dashboard, warehouses had real-time and historical order management capabilities. Support team could access the dashboard to gather insights into operations. IGP could configure the recommendation engine to prioritize & allocate carriers based on specific requirements, which optimized efficiency. ClickPost's NDR tool helped nip problems in the bud.

What they achieved…

..was incredible visibility on logistics operations, freedom to onboard carriers to improve scalability, maintain their existing carrier relationships, and experience a considerable reduction in NDRS!

IGP X ClickPost, a single platform for carrier integration & control!