Core Features of Shipping Management Software for Ecommerce

Introduction

Shipping software is one of the key attributes of an e-commerce business. Due to the rise of on-demand delivery and increase in order volumes, brands began adapting capable shipping management software to reduce potential bottlenecks that muddle the logistics industry. It is also known as a shipping management system as it can help manage tedious tasks in the supply chain and speed up the delivery process across several demographics. 

In this article, we will cover the key features that define logistics technology and how it remains vital for thousands of companies worldwide to ensure optimum ecommerce fulfillment. Lets discuss them and understand how merchants can offer utmost customer satisfaction using them.

Benefits of a Shipping Software for Ecommerce

A shipping management system has numerous benefits and it can immensely improve business efficiency. With state-of-the-art solutions and advanced software capabilities, merchants can send real-time updates via shipping notifications to customers and make informed decisions based on analytics and reports. Here are the other key benefits - 

1. Reduced shipping costs - Shipping software allow you to streamline shipping operations across multiple carriers and multiple sales channels so you can select the most cost effective shipping options. Automation saves time, increases delivery speed, and reduces costs . 

2. Transportation Management— Integrating with shipping carriers is just step one. The right shipping management software also help you monitor shipping rates, shipping carrier serviceability, and manage inventory through automated shipping label printing.

3. Intuitive data analysis - Data analytics provides you with valuable insights on your shipping needs, carrier performance, shipping strategies, and other essentials for enhancing operational efficiency. It removes the need for manual data entry and helps ecommerce businesses identify trends.

Essential Key features of shipping management software

To achieve optimal customer satisfaction, it is vital for enterprises to consider the key features offered by a multi carrier shipping software. We’ve listed a few below fast forward your supply chain management -

1. Shipping Automation

Brands automate shipping to manage delivery tasks such as order fulfillment, inventory management, real-time tracking, and airway bill generation. Automation slashes the time-consuming shipping workflow and human error to make deliveries more efficient. According to ABI research, more than 4 million robots are lined up for installment in 50,000+ warehouses to ease shipping and process high volumes of orders.

Automation also includes autonomous mobile robots (AMRs), automated guided vehicles (AGVs), and other robotic innovations to mechanize the entire shipping process from picking, packing, dispatch, and delivery. This level of automation can also help with inventory tracking and keeping stock levels even.

2. Integration Capabilities

Carrier integration capabilities of shipping software are its compatibility with other systems and technology to ensure maximum efficiency. A shipping software should be capable of stitching itself to warehouse management systems, supply chain management applications, enterprise resource planning systems, and others. By integrating with multiple systems, the software opens numerous possibilities for businesses to ease their shipping operations.

For example, merchants can take advantage of integration capabilities by automating order fulfillment tasks and inventory planning simultaneously. Carrier integration is a key feature of the software for businesses that want to save their money, time, and enhance customer satisfaction.

3. Real-time Tracking

Real-time tracking is a key ingredient in shipping software. It keeps customers informed and offers transparency to brands that want to actively stay informed about their packages moving in transit. With minute-to-minute information and data flow, it reduces the anticipation and anxiety even when there are delays and changes.

E-commerce companies that take customer satisfaction seriously take shipping seriously. They like to maintain brand loyalty by building trust and offering exceptional customer experiences. By tracking shipments in real time, brands can enhance customer satisfaction and help them stay on track with their orders.

4. Route Optimization

Another essential feature of a shipping management system is its ability to optimize routes to reach the customer or go back to the warehouse. It takes into account weather conditions, traffic, and delivery windows to help reduce fuel usage. Businesses look into environmental sustainability by planning faster routes, ensuring the minimum use of fuel to attain shipping efficiency. A route optimization software is a highly beneficial tool for vendor communication and staying on the same page with the drivers.

Route optimization is considered crucial for quick commerce and time-sensitive delivery requirements for maxim customer satisfaction . Hence, brands look for automated order routing when they seek the best shipping management software.

5. Analytics and Reports

To ship products and expect successful fulfillment, online businesses rely on performance data to ensure that courier partners are meeting the KPIs. By doing this, they can immensely improve shipping ops, gauge overall operational efficiency, and plan better routes for efficient deliveries. The software also offers dashboards to help gauge shipping performance and give you an overview of orders to various locations.

It can offer detailed reports by exporting data to help you generate fruitful business outputs. You can get a clear understanding about each courier’ partners limits and strengths.

Set Sail for Shipping Success with ClickPost Automation

ClickPost is a logistics intelligence platform that helps automate your shipping processes. With its software solutions, you can manage transportation, monitor orders on a unified dashboard, and integrate with preexisting WMS, OMS, and ERPs. The platform allows you to handle large order volumes using powerful APIs to manifest orders, cancel parcels, generate labels, display EDDs, and more.

ClickPost also handles reverse logistics by allowing customers to use its Returns Pro and Return Plus platforms. It lets brands offer immense customer satisfaction by leaving no room for errors. To know more about its outputs and functionalities, be sure to reach out to the ClickPost team. 

Bottom Line

Shipping is a full-fledged responsibility of e-commerce businesses that are focus on customer satisfaction. They want to be accurate and minute, leaving room for no mistakes with order fulfillment. However, obstacles are a part and parcel of every e-commerce brand’s journey. To overcome such challenges and gain overall operational efficiency, businesses use the best shipping management software.

In the abovementioned article, we’ve outlined the benefits and core features of shipping software to help you make the best decision while choosing a suitable one for your venture. It can make your delivery efforts count and help strive towards maximum customer retention!