• Products
  • Integrations
    • Carrier
      Carrier

      400+ Carriers including FedEx, UPS, Blue Dart, Amazon, Delihivery etc.

    • WMS/OMS
      WMS/OMS

      Pre-built integrations including SAP, Increff, etc and custom integrations with your in-house software

    • Storefront
      Storefront

      Easy integrations with Shopify, Magento, Woocommerce and your custom storefront

    • Communication Platforms
      Communication Platforms

      Send notifications via any channel: SMS, Email, IVRS, WhatsApp and marketing tool

  • Solutions
    • D2C Brands

      Enhance post-purchase experience for orders from your own website

    • Retailers

      Logistics automation for businesses with retail presence

    • Marketplaces

      Manage both your sellers and end-customers via ClickPost

    • B2B/MPS

      Automate operations for your bulk-shipping orders

    • Banks and Fintech

      Track your cards and documents seamlessly

    • Fulfillment services

      Aggregators, carriers, fulfillment softwares- we have something for you!

  • Pricing
  • Resources
    • API Docs

      Complete API documentation of ClickPost

    • Customer Success Stories

      See the results achieved by companies using ClickPost

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      Latest articles on trends in logistics and supply chain

    • What’s New

      Check out all new product updates at ClickPost

  • Company
    • About us

      Everything about ClickPost you need to know

    • Careers

      Join us and be a part of the team that is revolutionizing logistics.

    • Press

      Featured in leading publications including YourStory, Deccan Chronicle and The Times of India

    • Contact us

      Write a message to us in case of any queries here!

    • Security profile

      ClickPost is SOC2 Compliant, GDPR compliant and also possesses ISO certifications.

    • Partners

      List of all ClickPost partners in various industries

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Order tracking

 

Provide a compelling branded post-purchase tracking experience that offers real-time updates, boosts revenue, reduces WISMO calls, and fosters lasting customer loyalty.

 

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image 1 (3)  G2 Rating: 4.7     image 2 (1) Capterra Rating: 4.4

 
Order-tracking-software

Brands Must Master Flawless Live Order Tracking

The success of the post-purchase phase hinges on real-time order tracking. Nearly 90% of customers click on their tracking links twice during the delivery process. Order tracking emails also enjoy the highest open rates (70%) within the industry. 

The high premium customers place on the availability of real-time tracking alerts makes it one of the biggest factors influencing customer retention rates and overall experience. 

ClickPost’s integrated tracking enables live order status sharing across multiple touchpoints through SMS, Email, and WhatsApp. Stay on top of shipping delays and exceptions through proactive carrier management. Craft stunning experiences via a branded tracking page that not only impresses customers but also boosts your bottom line.

ClickPost’s Integrated Tracking for Enhanced Transparency and Trust

Key features of the ClickPost Integrated Tracking Tool

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Unified Tracking Dashboard

Track the status of all your shipments across 400+ carriers in a single unified dashboard. Sift through hundreds of orders with filters like ‘in transit,’ ‘out for delivery,’ ‘order delayed,’ ‘delivered,’ etc.

milestone-based-communication

Milestone-based Communication

Reduce turnaround time with a customer-centric approach that relays live order status messages to shoppers at every milestone. Automated timely updates lead to fewer WISMO calls and shipping delays.

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Personalized Tracking

Turn order tracking into an immersive shopping experience with the branded tracking page that strategically showcases promotional adverts, featured items, and price drops.

rto-management

RTO Management

Prevent RTOs by investigating delays resulting from wrong addresses, customer unavailability, fake delivery attempts, etc., and cut down on logistics costs. 

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Customer Feedback Report

Collect customer feedback after every successful order and gather insights to improve delivery and supply chain efficiency. Let customers share what worked and what didn’t in their post-purchase experience.

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Synchronized Carrier Data

Analyze any carrier’s historical shipping data for upto 3 years for better carrier allocation, improved speeds, and lower disruptions. Use this information to identify underperforming carriers.

View the process in action

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Seamless Integration With a Single Click!

  • 400+ Carriers
  • 70 Platforms
  • Tracking API And Webhook

ClickPost’s extensive worldwide network spans shipping carriers, hyperlocal stores, postal networks, LTL and FTL freight forwarders, dropshippers, B2B agents, and fulfillment centers.

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Copy NDR management for design (1) 1-1

Seamlessly connect with our built-in integrations on top ecommerce platforms like Shopify, NetSuite, Salesforce Cloud commerce, Gorgias, Zendesk, Kartmax, etc. 

Integrated with Storefronts

ClickPost offers API and webhook access for instantaneous multi-carrier integration with over 400 shipping carriers. Developers can check out our API Docs for more information.

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Connect with us to explore endless possibilities.

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Create Lasting Post-Purchase Experiences with Real-time Tracking

The ClickPost tracking API can integrate with your website to offer real-time order status notifications to customers across 400 global carrier networks. Plug in the EDD Widget to your product and checkout pages for extra brownie points on customer experience.

global-coverage
Global coverage

Offer real-time order status notifications across 400+ carriers in over 250 countries worldwide.

multilingual-support
Multilingual Support

Communicate with customers in their preferred language. ClickPost is equipped to automate order status updates in over 52 languages.

multichannel-communication
Multichannel Communication

Automatically trigger live order status updates to customers on their preferred communication gateway - SMS, Email, and WhatsApp.

standardized-alerts
Standardized Alerts

Send unified shipment tracking updates to customers via standardized messaging in 7 primary and 33 sub-statuses.

performance-analytics
Performance Analytics

Receive regular data reports on shipping performance, delays, RTOs, and carrier SLA breaches for improved business efficiency and customer experience.

accuracy
EDD Accuracy

Let your customers know when to expect their orders by sharing accurate estimated delivery dates on the product and checkout pages of your website.

uptime
Uptime & Reliability

99.97%+ uptime, ISO 27001, SOC2, and GDPR compliance policy.

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Industry Leaders Love These Solutions

CLICKPOST

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Integrated Tracking

Streamline order tracking with ClickPost’s integrated tracking that offers real-time shipment visibility across multiple channels through live order status alerts.

Popular Features:

  • Unified tracking dashboard 
  • Real-time status updates
  • Branded tracking portal with marketing tiles
Read More

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Multi-carrier shipping

Choose from a range of shipping carriers based on shipping rates, performance, serviceability, and more, or let ClickPost’s auto-recommendation engine pick the best one for you.

Popular Features:

  • 350+ carrier integrations
  • Live pin code/zip code serviceability
  • Automatic shipping label generation
Read More

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NDR Management

Ensure customer satisfaction with proactive action against shipping exceptions and delays. Reduce RTO% and undelivered orders with customer feedback.

Popular Features:

  • Spot fake deliveries with data-driven insights
  • Faster resolutions with customer responses
  • 100% transparent NDR management portal 
Read More

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COD Reconciliation

Get a detailed view of your carrier remittance cycles on a single unified dashboard so no order falls through the cracks. ClickPost maintains steady reconciliation cycles across carriers.

Popular Features:

  • Unified view of all COD orders
  • Delayed remittance reports
  • Reference logs for COD orders
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Shopify Return App

Make returns work for you with the ClickPost Returns Plus Shopify app that allows customers to track the status of their returns/exchanges and refunds.

Popular Features:

  • Live return tracking
  • White-labeled returns portal with marketing features
  • 100 free returns feedback
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CLICKPOST

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Returns Management

Make returns easy and profitable with ClickPost Returns Pro featuring a branded returns portal with quality check functions for smoother and safer returns.

Popular Features:

  • Self-serve customer return portal
  • Automatic return acceptance and rejection
  • Real-time return tracking
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Courier Integration

Get access to over 350+ shipping carriers delivering to 220+ countries worldwide. Our shipping partners offer time-definite deliveries with real-time tracking updates.

Popular Features:

  • Worldwide shipping
  • End-to-end order fulfillment
  • All carriers go live in 1 day
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WMS Integration

Systematise warehouse operations with ClickPost’s WMS integrations offering everything from inventory management and stock replenishment to demand forecasting and catalog management.

Popular Features:

  • Supply chain management
  • Kitting and packaging
  • Order management
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Storefront Integration

ClickPost offers seamless integrations with any storefront at no extra cost. Benefit from the inclusion of superior shipment tracking features, EDD estimation, and faster checkouts.

Popular Features:

  • Numerous shipping carriers
  • EDD display at checkout and product pages
  • Real-time order tracking
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CLICKPOST

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Tracking API

Track multiple orders at once across websites, marketplaces, and storefronts with ClickPost’s tracking API.

Popular Features:

  • Real-time shipment tracking
  • Personalisable customer updates
  • Push and pull APIs
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Seamless Integrations to Support Your Business

Leading enterprises throughout the world have achieved significant results with ClickPost Order Tracking Module.

400+
Multi-Carrier Integrations
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30+
Communication Gateways
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All
Leading Storefronts
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Plus
Leading WMS, OMS & ERP Platforms Integration
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Wondering where we can take your business? Let’s figure out together.

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Frequently Asked Questions

How can businesses improve their ecommerce order tracking processes?

The easiest way for ecommerce businesses to improve order tracking is by partnering with a shipment management platform that automates several parts of the shipment tracking process. It closely monitors courier delivery times and automatically updates customers about their shipment’s real-time status. SaaS platforms like ClickPost, also proactively manage delayed and failed deliveries for a superior customer experience. They also offer self-serve branded tracking portals where customers can check their order’s estimated delivery dates.

How can customers check the status of their online orders?

To check the status of their online purchases, customers must click on the tracking link provided to them via email, SMS, or WhatsApp. Alternatively, they could also track the status of their orders by entering the AWB number or the Order ID on the carrier website.

How can ClickPost help ecommerce businesses with real-time order tracking?

ClickPost offers a unified dashboard for businesses to track all their orders at once. They can filter shipments by various categories and even cancel orders. ClickPost also keeps customers updated about their real-time order statuses through notifications sent via email, SMS, and WhatsApp. It also automates AWB and shipping label generation for faster order processing.