ClickPost- Post Purchase Customer Experience Software
Grow Your Business With The World’s Fastest-Growing Logistics Intelligence Platform for Automated Shipping And Post-Purchase Solutions.
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Increase Conversions
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Retain Customers
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Reduce RTO%
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Boost Order Tracking
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Offer Accurate EDDs
Improve shipping
Use a single API for easy order creation, order cancellation, and order editing even after manifestation
Increase serviceability
Leverage our ML-powered courier recommendation engine for global deliveries with 300+ carriers
Reduce customer calls
Improve order tracking visibility and notify customers with our multi-channel notification suite
Reduce exceptions
Swiftly handle shipment delays and SLA breaches and give customers a reason to stay with you forever
Increase serviceability
Proactively resolve last-mile shipping challenges with our failed delivery exceptions management tool
Reduce customer calls
Seamlessly handle returns and exchanges with our all-in-one automated returns management solution
Ship Anywhere With 300+ Carriers
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Onboard with 300+ pre-integrated carrier within a day and schedule your deliveries anywhere in the world.
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Give the best delivery experience to your customers by choosing a carrier fit for them with our data-based courier allocation engine.
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Easily generate multiple shipping labels, AWBs, and return labels from our unified dashboard or API.
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Get accurate EDDs and encourage your customers to complete their checkout.
Get End-To-End Shipment Visibility
Get real-time shipment visibility with robust push and pull APIs and webhooks to help track orders across all carriers from a unified dashboard.
Notify customers with milestone-specific updates in multiple channels- SMS, WhatsApp, IVRS, and Emails.
Build a customizable branded tracking page to promote cross-selling with features like intelligent product recommendations and capture customer feedback.
Deliver a Positive Returns Experience
Avoid customer churn with a self-service returns portal configured to your returns policy and automatically accept/reject requests.
Conveniently handle carrier selection with an ML-built courier selection engine based on customer context and business priorities.
Increase customer engagement with timely return notifications and monitor shipment status from a single portal to ensure timely refund.
Reduce Delivery and Pickup Exceptions
Categorically identify delivery exceptions and failed deliveries using carrier updates with our NDR and NPR protocols.
Seek issue-specific responses from customers by triggering a communication workflow across multiple channels.
Implement an OTP-based cancellation plan to process and authenticate cancellation requests and streamline SLA breaches.
All-In-One Technology Solutions to Upscale Your Business
> Seamless Integration with Scalable APIs
ClickPost’s developer-friendly and easy-to-use API plugs into your existing system enabling full control over order creation, order tracking, returns, and other utilities.
> 300 carriers and counting
ClickPost is pre-integrated with carriers across the world and holds the capacity to integrate with any carrier of your choice.
> 50 Technology Partners
ClickPost supports a mix of digital tech partners spanning eCommerce storefronts, WMS, and communication gateways that easily plug into your native systems.
