Top 10 Best Shopify Returns Management and Exchange Apps

Finding the best returns app for Shopify when you have thousands of options around is no easy task. You’ll have to evaluate each product’s features & functionalities and check their user feedback and track record. Also, you’ll need to balance their features against their costs to avoid future risks. 

That’s why we’ve done all the heavy lifting for you. With the help of our logistics experts, we have curated the most comprehensive list of the top 10 best returns tools for Shopify.

First, let's discuss what Shopify returns apps are and how they work.

A Shopify return app is a versatile platform, mobile app, or extension that allows eCommerce businesses to offer a hassle-free returns solution to their customers. Returning an item is often a dreaded experience. You need to receive and approve the return requests, track the status of the reverse logistics, and maintain clear communication throughout the journey. On the other hand, your customers need to figure out how to package the item and then go through the hassle of shipping it off. 

These apps offer a bunch of features that help ease the process of handling returns on Shopify. For example, they allow you to print barcodes so shoppers can scan them at home before sending anything back. Others automate invoicing and credit card processing so you never have to deal with any paperwork again. Likewise, some of them convert refund requests into exchanges to keep your profit margin intact. 

As an eCommerce business, you know that customer satisfaction is key to your success. Offering hassle-free returns and exchanges is one way to keep your customers happy. And yes, Shopify return apps can help you with that, too.

1. ClickPost Returns Plus

2. Return Prime : Order Return

3. ReturnGo

4. Rich Returns

5. Exchange It

6. Easy Returns Management System By Spice gems

7. Sorted Returns Center

8. AfterShip Returns Center

9. Loop

10. Return Rabbit

1. ClickPost Returns Plus 

  5

ClickPost Returns Plus is our first pick as the best return app for Shopify. Here, with just a few clicks, you can easily handle product returns management on your Shopify store. As a result, this self-serve app helps you boost customers’ post-purchase experience.

It provides a branded Shopify returns portal where customers can track their packages in real-time, which in turn increases brand loyalty. You can also set your own return rules like return windows, restricted returns, and free returns. In fact, it helps you accelerate urgent returns and check the uploaded images for hassle-free processes. Via this platform, you can also automate most return tasks for your Shopify eCommerce business. 

Apart from these, ClickPost Returns Plus helps manage all RMAs (Return Merchandise Authorizations) and exchanges from a single dashboard. You can even filter requests based on carriers, location, dates, etc. Moreover, you can send time-to-time branded email notifications to your customers. It further boosts your brand authenticity and helps you build a loyal customer base. So, if you’re worrying about how to deal with returns on Shopify, give ClickPost Returns Plus a try once.

Pros:

• Offers an easy-to-use self-serve return portal for your Shopify customers. 

• Collects customer feedback and provides detailed performance reports on returns percentages, customer grievances, and carrier performance 

• Provides excellent customer support and a smooth onboarding process

• Saves time by automating all the repetitive tasks like approving return requests, checking uploaded images, and sending time-to-time notifications to customers

• Provides a free plan for a lifetime

• Transparent pricing packages and value for money 

Cons:

• ClickPost Returns Plus is most suitable for small to medium-sized businesses.

2. Return Prime

  5

Return Prime is another top-notch returns software for Shopify stores. With Return Prime, eCommerce businesses can manage all returns/exchange requests from a single place. As of now, you can connect this platform with 25+ logistics service providers. 

It also helps automate returns management with custom return rules and restrictions. For example, customers will not be able to place return requests if you have set non-returnable rules. Moreover, Return Prime provides a fully branded and customizable return portal for your Shopify customers. 

Once they place a return request on the platform, it automatically sends you an email notification. Then, you can decide whether or not you should accept the request. Also, with Return Prime, you can refund via cards or gift cards along with other methods. 

Pros:

• Provides a branded and customized return portal

• Offers flexibility and customization for returns and store management.

• Allows you to set custom return rules

• Sends notifications to both the retailers and customers

• Offers in-depth analytics and reporting

Cons:

• Lack of transparency in pricing

• Not appropriate for mid-sized or enterprise businesses.

3. ReturnGO

  4.9

5. Exchange It

  4.9

Exchange It helps streamline all the daunting tasks related to Shopify returns. It offers an integrated portal where you and your customers can manage everything on the go. 

Not only that but Exchange It also takes care of inventory restocking. You can even use this platform as a Shopify refund app, too. That’s because it efficiently manages customer refunds through auto-calculation and customization. 

Moreover, you can autocomplete customer details and modify shipping for seamless return processes. Besides this, Exchange It makes it easy to process the exchange of products within the orders page. 

Pros:

• Easy to use 

• Seamlessly manages customer refunds

• Offers a centralized return dashboard

• Takes care of inventory restocking

Cons:

• This Shopify returns software does not have a currency converter.

• It is sometimes difficult to select a product for return because the filter does not narrow down the research to specific products.

6. Easy Returns Management System By Spice Gems

  4.8

7. Sorted Returns Center

  4.7

Sorted, previously known as Clicksit, is one of the best Shopify returns apps for online stores. 

Sorted offers USPS and Collect+ return labels on product returns and exchanges. This Shopify return centre offers several customizable features on returns, like Shopify free returns, shared return costs between customers and businesses, and fully chargeable returns.

Apart from these, it provides one-click return approval, a branded return portal, and customizable notifications. Auto-creation is one of the premium features of this Shopify return app. It helps automatically create orders for exchanges.

Pros:

• Provides a customizable return policy template

• Offers a branded return portal where customers can request Shopify refunds or exchanges 

• Has an auto-creation feature for exchange orders

Cons:

• Lack of proper communication from the customer support team 

• Frequent issues of bugs within the app. 

Note: Some Sorted alternatives can help you streamline your entire order fulfillment process better. 

8. AfterShip Returns

  4.6

The AfterShip Returns app reforms the post-purchase experience of Shopify customers by making it easy and absolutely hassle-free. It makes returns and exchanges a profitable aspect of eCommerce. With AfterShip’s mobile app for Shopify returns, businesses can retarget customers by providing top-notch returns management services.

Via AfterShip Returns, you can create brand awareness and improve customer engagement with a branded returns portal. This return portal also allows you to monitor the status of the packages in real-time. Plus, it empowers your customers with refunds of their choice, like returning to the original payment channel, saving to store credit, etc. 

Also, it helps you set smart custom return rules for products to minimize the loss on returns. On top of this, AfterShip Returns offers comprehensive performance analytics. 

Pros:

• Provides weekly insights into how to manage returns on Shopify more efficiently.

• Offers a branded returns page and time-to-time return updates

• Helps create return rules

• Processes refund faster than most returns and exchange apps

Cons:

• Many users find its customer service less than ideal. You can check out some of the best AfterShip Returns alternatives for your business instead!

• Its manual features can be confusing for new business owners.

9. Loop

  4.6

Adopting a number of automation functionalities, Loop stands out as one of the best Shopify apps for returns and exchange management. With Loop, you can promote exchanges over returns,  keeping your overall revenue intact. This platform offers a self-service return portal. Here, your customers can manage the Shopify product exchange on their own. 

Moreover, Loop offers an advanced exchange service where it showcases the most relevant products to change customers’ decisions. It also offers multiple options like boxless return, at-home pickup, and tools to help you manage returns on Shopify more efficiently. 

Apart from these, Loop helps you build your own return policy. It also provides instant exchanges to level up your sales performance. 

Pros:

• Helps optimize return costs

• Promotes exchanges via multiple options 

• Allows to build personalized Shopify return policy

• Offers at-home pickups

• Provides in-depth performance analytics 

Cons:

• Loop’s analytics tab is quite slow.

• It charges extra if you exceed the total number of returns per year. 

10. Return Rabbit

  4.3 

Last but not least, we have Return Rabbit as one of the best returns apps for Shopify. It mainly focuses on converting returns to exchanges. As a result, you can maximize your revenue retention and maintain the profit margin as well. 

Return Rabbit helps you automate return label generation, saving a lot of time for your team. Data analytics is another premium feature offered by the Return Rabbit app that offers actionable insights and reports on returned products and the percentage of returns. Moreover, it offers a branded return portal to personalize your customer experience. 

This Shopify return app has an intelligent recommendation engine that comes up with tailor-made exchange options for your customers to convert returns into exchanges and increase customer retention. In fact, you can easily handle exchanges for higher, same, and lower-priced products. 

Pros:

• Offers a dedicated dashboard for Shopify returns management

• Has top-notch customer support service

• Automates generating shipping labels

• Provides actionable insights on returns activities. 

Cons:

• It has limited native integrations. 

• It’s a relatively new app in the market. So, let us wait and see if it performs consistently.

1. Price Point

It’s important to keep your business afloat and profitable while also providing quality returns to customers. Therefore, you must first consider the price of that Shopify returns and exchanges app you select. 

Another extremely helpful way of figuring out whether you should be splurging all that money on the Shopify app is by looking at the features it has and the services it offers. If it seems overpriced to you, then select another one that suits your needs and fits your budget. 

2. Branded Tracking

With a branded returns portal, you can customize your tracking page with tons of features like the brand logo, brand colors, social media feed, marketing panels, and more. A branded returns portal not only increases customer engagement and loyalty but also gives you additional opportunities for sales. That’s why, while selecting the best Shopify return app, ensure it has included this feature in its offerings. 

3. Refund Options

The best Shopify returns manager must provide several refund options like bank transfers, COD refunds, store credits, gift cards, etc. This makes customers more comfortable with the returns process and makes them want to come back to your store.

4. Customer Support

If your customers want to reach out to you with questions or queries about returns/exchanges, a customer service representative must solve their doubts instantly. It saves your business from receiving too many WISMO calls. 

Also, you will benefit from customer support in case of difficulties with the app. So, check the Shopify returns app’s customer support system and track record to eliminate future issues. 

5. Performance Analytics

Improving your current service is the only sure-shot way of providing better returns and exchange experiences to customers. Look for such a returns app for Shopify that provides regular performance analytics. Consequently, it’ll keep you on your toes and urge you to overcome shortcomings.

6. Multi-language Support

If your online store has customers from all over the world, you need to look for a platform that speaks the language your customers understand. Try to select a Shopify returns app that provides multilingual support to reach out to customers and provide a holistic shopping and return experience to them.