What features does ClickPost’s Returns & Exchanges Management Solution offer?

ClickPost simplifies returns and exchanges with a fully customizable self-serve portal, real-time tracking, and multi-channel notifications. It enables automated refunds, 360-degree exchange solutions (including managing exchange price variance), and personalized exchange nudges to drive conversions. Brands can set custom return policies or create new ones using ClickPost’s advanced configurations. Shopify stores can also seamlessly enable catalog-wide exchanges with ClickPost.

How does ClickPost improve customer experience during returns?

ClickPost makes returns simple and fast with a self-serve portal, real-time tracking, automated notifications on multiple channels, and admin support for quick resolutions - turning returns into a retention opportunity.

How does ClickPost reduce revenue loss from returns?

By promoting exchanges over refunds with hyper personalized nudges, offering catalog wide exchanges, customising return windows and optimizing policies backed by data, ClickPost helps brands retain revenue while reducing operational strains. Furthermore, Brands can offer in-store credits as an option to process refunds.

Can the returns portal be customized to match our brand?

Yes! ClickPost’s white-labeled returns and exchanges portal allows brands to customize the UI, offer return and exchange options in a single view, and enables policy personalization, ensuring a hassle free and branded customer experience.

ClickPost Returns and Exchanges

Stop losing 30% of your revenue to terrible return experiences

Automate your returns, slash processing time, and use AI-powered nudges to turn returns into exchanges. The result? Happier customers, more sales, and a healthier bottom line

Trusted by 450+ global brands

Losing revenue and missing opportunities to convert?

Frantically searching through spreadsheets for updates?

Conflicting updates leaving your customers confused?

Team overwhelmed with an increased workload?

Negative reviews and social media complaints piling up?

Delayed refunds damaging customer trust?

54%

Returns Converted to Exchanges

39%

Higher Value Exchanges

40%

Revenue Retained via In-Store Credits

ClickPost's team were experts in their system and integrated seamlessly with ours. They proactively resolved every issue, ensuring a smooth experience.

Chief Product Officer

With ClickPost, we have lowered our return rates and increased the share of exchanges. We now have the visibility to analyse return reasons and take actions.

Head of Marketing

Advantage Exchange

Do Not Miss An Opportunity To Convert

Retain customers: Use hyper-personalized nudges that drive to exchanges
Boost Revenue: Offer exchanges for size, colour, or style, right on your Shopify site
Simplify reconciliation: Automate exchange price variance adjustments

Talk to our experts

The Returns Revolution

Less Manual Efforts, More Peace of Mind

Automate refunds: Offer gift cards or discounts as alternates
Gain flexibility: Trigger refunds at your preferred reverse shipment milestone
Reduce queries: Real-time tracking for you and your customers

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Your Policy, Your Way

Personalize Your Policy

Configure your own return windows. Set preferred eligibility criteria.

Optimize For Your Business

Use powerful returns analytics. Uncover hidden patterns to identify areas for improvement.

Less Clicks, Smooth Flow

A low-friction, on-brand experience that delights your customers

Keep Them Informed

Real-time tracking updates over multiple channels

Earn Their Trust

High confident purchases knowing they can return or exchange with ease

Turn Returns Into Revenue

1.What features does ClickPost’s Returns & Exchanges Management Solution offer?

ClickPost simplifies returns and exchanges with a fully customizable self-serve portal, real-time tracking, and multi-channel notifications. It enables automated refunds, 360-degree exchange solutions (including managing exchange price variance), and personalized exchange nudges to drive conversions. Brands can set custom return policies or create new ones using ClickPost’s advanced configurations. Shopify stores can also seamlessly enable catalog-wide exchanges with ClickPost.
2.How does ClickPost improve customer experience during returns?

ClickPost makes returns simple and fast with a self-serve portal, real-time tracking, automated notifications on multiple channels, and admin support for quick resolutions - turning returns into a retention opportunity.
3.How does ClickPost reduce revenue loss from returns?

By promoting exchanges over refunds with hyper personalized nudges, offering catalog wide exchanges, customising return windows and optimizing policies backed by data, ClickPost helps brands retain revenue while reducing operational strains. Furthermore, Brands can offer in-store credits as an option to process refunds.
4.Can the returns portal be customized to match our brand?

Yes! ClickPost’s white-labeled returns and exchanges portal allows brands to customize the UI, offer return and exchange options in a single view, and enables policy personalization, ensuring a hassle free and branded customer experience.