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Analytics

Get data-driven insights into your entire shipping and post-purchase operations. Level up the delivery experience with a cohesive strategy. 

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image 1 (3)  G2 Rating: 4.7     image 2 (1) Capterra Rating: 4.4

 
shipping-analytics

Advanced shipping analytics that leads you to strategic growth just like an expert data analyst does!

In business, one wrong step can cost you not only financially but also in terms of credibility. That’s why you must focus on the right information and strategy to avoid making the same mistakes again and again. Otherwise, you might opt for carriers who struggle to meet the terms of their SLAs. You may experience difficulties with sudden increases in delivery exceptions or even a rise in RTOs. And the end result? More investment, less revenue, zero customer retention rate, and an ocean of negative feedback.

Trusted by the world’s leading brands, ClickPost offers detailed analytics on multiple touchpoints, including carrier performance, on-time delivery, SLA breach, and more. Get customer engagement and NPS score analytics to strategize your business offerings in a better way. Our dedicated account managers will have your back throughout your business journey and provide personalized advice to help you ace the game.

Key Features of ClickPost Shipping Analytics 

Everything you need to make better business decisions
on-time-analytics

On-time analytics 

Boost your timely delivery rate and build long-term customer loyalty with on-time reports. Find and avoid carriers (with their locations and routes) that have lower chances of meeting their SLAs. 

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Transit time analytics

Dive into your transit-time metrics to enhance your delivery efficiency. Check what’s holding you back from delivering orders on time and mitigate them beforehand to improve customer experience. 

exception-analytics

Exception analytics

Optimize your delivery with an in-depth report that identifies carriers and routes with minimal exceptions and failed delivery attempts. Then, use these data to better strategize your last-mile delivery and the whole shipping operations.

failed-delivery

Failed delivery & pickup analytics

View all your failed delivery and pickup cases on dedicated centralized dashboards. You can further use different filters like NDR/NPR reasons, whether customer feedback is received or not, to strategize the calling approach. 

notification-analytics

Notification analytics 

Forget misunderstandings! Check whether or not the notifications are successfully reaching your customers. If not, take action on them and build customer loyalty. It also shows how many messages, emails, and IVR calls were triggered the previous day. 

customer-engagement

Customer engagement & loyalty analytics 

Identify those elements of the post-purchase journey that engage your customers the most. Use them strategically to drive more clicks and revenue. You can also check tracking page visits, CTR, page views for order status, etc. Receive detailed NPS score analytics to revamp your offerings effectively. 

customer-reviews-analytics

Customer reviews analytics 

Enhance customer experience by analyzing customer reviews. Address loopholes and turn negative feedback into positive ones. 

sla-breach

SLA breach & adherence Report

Mitigate shipment issues and improve delivery success with the breakdown of all shipments with SLA breaches. Also, check how many shipments have successfully met the SLAs. It also shows the days left for in-transit shipments to meet their SLAs.  

returns-exchanges- analytics

Returns & exchanges analytics

Reduce the number of return percentages with detailed insights like total returns, most returned SKUs, return reasons, etc. Check all the returned shipments with their current status on a centralized dashboard. 

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Seamless Integration With a Single Click!

  • 350+ Carriers
  • 70 Platforms
  • Tracking API And Webhook

Reach anywhere in the world with our extensive network of 350+ carrier partners. It includes 3PL & 4PL carriers, postal service providers, local and last-mile delivery service providers, and more. 

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Copy NDR management for design (1) 1-1

Seamlessly connect our built-in integrations with leading eCommerce platforms like Shopify and Bigcommerce, WMS, OMS, and CRM systems.

Integrated with Storefronts

Designed for easy integration, our multi-carrier tracking APIs and webhooks will save you valuable time. Eliminate extra efforts with these tools that seamlessly link you with 350+ carriers.

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multi-carrier-api

Start improving the delivery experience with ClickPost analytics.

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Make the next step worth it with ClickPost shipping analytics!

Cut down guesswork and stay confident with your next move! Invest in those shipping strategies that will most likely work for you. Replace all the weak spots with better techniques to improve customer retention. And better retention rates mean greater ROI! 

performance-analytics
Automated reporting

No need for manual intervention! Get time-to-time automated reports and analytics to make smart decisions.

comprehensive-report
Comprehensive report

20+ in-depth reports for delivery efficiency and business progress 

worldwide-network
Worldwide coverage

No matter what carrier you choose, you’ll receive comprehensive shipping analytics as we support 350+ carriers. 

Integrated dashboard
Integrated dashboard

View all the analytics on an easy-to-navigate and centralized dashboard.

uptime
Uptime

Forget those irritating technical glitches. Get uninterrupted responses every time - we guarantee 99.97% uptime. 

Security
Security

Your data is our liability. Get top-tier data security with SOC 2, GDPR compliance, and ISO 27001 certification.

Group 12
Support

Get real-time account reviews and valuable advice from our dedicated account managers to improve your overall operations.

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Integrated Tracking

Optimize your delivery operations with an integrated tracking solution that provides real-time shipment updates, resolves hiccups, and boosts customer loyalty. 

Popular Features

  • Centralized tracking portal 
  • Customized tracking page 
  • Cross-sell opportunity
Read More

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Multi-carrier Shipping 

Opt for the multi-carrier shipping system that expands your international reach, safeguards your profit margin, and streamlines shipping management. 

Popular Features

  • Carrier recommendation engine
  • Real-time zipcode serviceability
  • Faster carrier onboarding
Read More

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NDR Management

Leverage ClickPost’s NDR management API to improve delivery rates, reduce RTO percentage, and help build brand loyalty. 

Popular Features 

  • NDR management dashboard
  • Multi-channel communication
  • OTP-based cancellation
Read More

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Returns Management

Integrate ClickPost’s returns management solution that automates most return processes, maintains your profit margin, and improves customer experience. 

Popular Features 

  • Customized return portal
  • Pickup exception management
  • Real-time return monitoring
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COD Reconciliation

Manage cash remittances across multiple carriers and streamline the reconciliation process with the COD reconciliation solution. 

Popular Features 

  • A single dashboard for COD remittance tracking
  • Updates on delayed COD remittance
  • Analytics on COD performance
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Shopify Return App

Get a dedicated Shopify returns app that manages the returns and exchange process for Shopify merchants and improves shoppers’ experience. 

Popular Features

  • Easy-to-use self-serve return portal
  • Branded return page
  • Automated email updates 
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Carrier Integration

Seamlessly integrate multi-carrier API into your system to expedite carrier onboarding and add flexibility to delivery workflows.

Popular Features 

  • Integration with 350+ carriers
  • Onboarding within just 1 day
  • No third-party involvement
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WMS Integrations

Effortlessly integrate all your WMS solutions for easy inventory management and streamlined order processing. 

Popular Features 

  • Seamless integration with WMS solutions
  • Co-ordination between inventory and shipping functions
  • Streamlined order processing
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Storefront Integrations

Integrate different storefronts to ensure quick order fulfillment after checkout and maintain coordination across various sales channels. 

Popular Features 

  • Seamless Integration with eCommerce storefronts
  • Streamlined order fulfillment
  • EDD display on the product page
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Tracking API 

Integrate ClickPost’s tracking API into your current system to gather real-time shipping information and send personalized notifications to customers. 

Popular Features

  • Real-time shipping statuses
  • Personalized notifications
  • Single-click integration



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Seamless Integrations to Support Your Business

Leading enterprises throughout the world have achieved significant results with ClickPost shipping analytics platform.

400+
Multi-Carrier Integrations
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30+
Communication Gateways
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All
Leading Storefronts
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Plus
Leading WMS, OMS & ERP Platforms Integration
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Wondering where we can take your business? Let’s figure out together.

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Frequently Asked Questions

What is shipping analytics?

Shipping analytics is a set of data points that tell you how your shipping operations perform. It involves a systematic analysis of multiple metrics like carrier performance, number of successful and stuck deliveries, customer engagement, number of returned shipments, etc. As a result, you can strategize and improve your performance in a better way. 

Why is shipping analytics important?

If you’re looking for enormous business growth, you can’t overlook shipping analytics. It provides actionable insights on delivery performance that improve your operational efficiency, reduce potential bottlenecks, and save you from unproductive investments. 

What separates ClickPost Shipping analytics from other shipping analytics tools?

No doubt, there are lots of shipping analytics tools available in the market. But what differentiates ClickPost shipping analytics from others is its comprehensiveness. It offers 20+ in-depth reports around all your logistics operations so you can improve customer experience and boost your growth. These reports include on-time analytics, transit-time analytics, analytics for tracking pages, in-transit order analytics, and more. On the flip side, other analytics tools only cover 4-5 areas. 

How Frequently does ClickPost update its analytics?

ClickPost refreshes the analytics every minute. So, whenever you visit the dashboard, you’ll get the most updated data.