Terms and Conditions

 

We, Felurian Technology Pvt Ltd, a private limited company registered in New Delhi, are the owners of the web-based application named ClickPost, the website clickpost.ai, and mobile application of the same name, hereinafter collectively referred to as ClickPost. ClickPost acts as a facilitator for its clients (“You”, “Your”, “Users”, “Merchants'') to integrate with logistics operators who provide shipping and delivery services (“Carriers”) or teams of affiliated Carriers (“Third Parties”).  ClickPost offers merchants a comprehensive range of shipping services including shipment tracking, order tracking notifications, NDR automation, and returns and exchanges.

ClickPost (“Website”, “Site”, “we”, “our'', "us ","the platform ","company ") is steadily committed to safeguarding your privacy and security. We have developed these terms and conditions that demonstrate our pledge to safeguard your personal data and information that we collect and process in connection to your use of our website, product, application, services, and content. 

This Terms and Conditions policy describes how ClickPost collects, uses, shares, and protects the personal information we collect from your interactions with our Site and products. It also explicitly establishes the obligations of users and conditions for accessing our website or any of our services. This policy also applies to any mobile applications that we have already developed or may develop in future for your use with regards to our services or Third Parties. Any reference to “Site”, “we”, "our", “us", and “the platform” is intended to include the concerned mobile applications as well. 

We encourage you to read this Terms and Conditions policy carefully when engaging with our Site and services or when transacting with us. By continuing to use our website or any of our applications, services, and content you agree to accept and be bound by the following Terms and Conditions of Use, as well as our Privacy Policy. If you object to any of the terms and conditions set below, your recourse is to refrain from using our website and services. 

We Agree To The Following Terms:

  • You can visit our site anonymously

  • You can view pages from our website in any web browser. 

 

Laws Governing This Policy

This agreement is published in compliance with India’s laws and is governed by the provisions of the (Indian) Information Technology Act, 2000 though not limited to it. 

 

Information Received From Your Browser

ClickPost does not seek any personal information from users for simply browsing our website to learn more about our services or to read our content. However, we may record information that your web browser routinely shares. These include your browser type and language, software and hard attributes, the date and time of your visits, the web page from which you came, your Internet Protocol address, and the geographical location linked with that address. 

All such information we obtain from your browser is generally data sans personally identifiable attributes and is amassed in clusters to ensure your privacy. We may also use Google Analytics or a similar data aggregation platform to gather information about users visiting our site and analyze how they interact with it. This is also done anonymously. We reiterate that any data collected from your browser cannot be linked to any specific individual and remains entirely innominate. If you would like to know more about Google Analytics and how it shares information with websites like ours please click here. 

 

Stipulations For Your Personal Information

The user has the obligation to provide us with certain necessary personal information in order to access our services without any hindrances. To establish your account with us, we shall ask for your personally identifiable data that will be used to identify and contact you. This shall include your name, your contact number, and your email address. In addition, we may collect demographic details about you, such as your zip code for the purpose of effectuating our services. 

You may be required to submit additional information as appropriate for the completion of your registration and the formation of your profile with us. Excluding the basic information required to incorporate your account, it will be solely up to your discretion to decide how much information you would like to share as part of your profile. We encourage you to think carefully about the data you provide us. You’ll be solely responsible for maintaining and guarding the confidentiality of sensitive information like your account password. You can review and revise your profile details at any time. 

 

Purposes Of Using Your Personal Information

We may use, store, and process your personal information that we collect when you register with us, make a purchase, sign up for our newsletter, respond to a survey or a marketing campaign, surf the site or use certain other website features for the following legal purposes: 

  • To offer you a personalized experience, deliver the type of content, and product offerings in which you are most interested. 

  • To improve our website and product performance in order to serve you better. 

  • To improve the quality of our customer service for responding to your service requests and tickets. 

  • To conduct a contest, promotion, survey or other marketing activity. 

  • To seek ratings, reviews and user generated content for our services and products.

  • To follow up with users after correspondence over live chat, email, or phone inquiries. 

  • To communicate with you by emails about products and services that may be of interest to you.

  • To manage our business.

  • To perform functions otherwise described to you at the time of collecting the data like displaying advertisements tailored to your interests, and

  • To enforce our terms and conditions policy. 

 

How We Protect Your Data And Security 

We use both legal and technological means like encryption and secure cloud storage to protect the integrity of our website and limit any unauthorized access to your personally identifiable information. We also limit our collection and use of your data to the least minimum extent we believe is necessary to provide you with our services. Though we employ appropriate firewalls and security measures we cannot warranty the absolute safety of your data. 

Your conformity with this policy deems us free from any liability for any loss or damage of any kind arising out of data pilferage in the event of any unauthorized hacking or malicious attacks. We shall however take all reasonable measures to mitigate any such risk from occurring. In case there is any infiltration of security that involves your personal data, you agree that we may notify you about it via email, or any conspicuous posting on the website. We shall notify you without any unreasonable delay. We shall adhere to the legitimate needs of law enforcement and any other measure necessary to determine the scope of the breach in order to restore the absolute integrity of our data system.  

 

Provisions To Make Changes To Your Information

ClickPost gives its users the right to review, update, correct or delete personal information from the profiles held with us at any time. If you would like us to modify or remove your data from our records, please contact us at support@clickpost.in. We shall attempt to accommodate your request barring any legal obligation to retain it with us. 

In the instance of sale or merger of our company, or any division or a business unit that operates this platform, you agree that we may transfer your information that we have collected in connection with such sale or mergers. Our use of your information is limited to continuously improving our services or for the development of our website. Please contact us at support@clickpost.in if you have any feedback or concerns. 

 

Scope Of Law Enforcement And Legal Action 

We have the legal responsibility and the right to release your information without prior notice in an event we believe is necessary to prevent or redress fraud or to stop any activity we deem or discern may be unlawful, unethical, prohibited or legally punishable. By adhering to this terms and conditions policy, you expressly authorize ClickPost to disclose any information required to comply with the law, to cooperate with law enforcement or regulatory agencies, respond to any government authority’s requests, to acknowledge orders from any Indian court or administrative and regulatory agency. Such disclosures will be made to enforce our policies, protect our rights, property, and the safety of our business and the interests of our clients, carriers, and third party associates. 

 

User Undertaking Regarding The Use Of Our Platform

The user agrees to provide genuine credentials at the time of registration on the platform and to ensure that their registered details including email address and contact number linked to their account with us are valid, correct and current at all times. The user agrees that the creation of any fictitious identity, impersonating any person or entity, shall be subjected to penalties like the termination of the user account as well as to legal proceedings if judged as a breach of security and a threat to our interests. 

The user expressly understands that by using our services and the website, and by providing us with your personal details , you consent to receive calls, emails, SMS from the company or any of its representatives for purposes of collecting feedback, marketing/sales communications, service query resolution or any other correspondence required for the maintenance and promulgation of our service. 

The user is bound not to copy, modify, monitor, recreate, post, publish, distribute, reverse engineer, disseminate, or create derivative works or make unauthorized attempts to access any and all materials, services, and content of the Platform. Under no circumstances is the user permitted to access our website or acquire our services in any means other than the user interface and the legitimate channels provided by ClickPost. 

The user agrees not to publish any material on the website or our associated applications that is defamatory, offensive, abusive, indecent or needlessly distressful to any person and shall refrain from advertising their goods/services. 

 

Content Usage Norms

All text, graphics, logos, trademarks, resources, brand names, product names and descriptions, videos, images, user interfaces (collectively, ‘Content’) is owned and produced by ClickPost. All the content published and displayed on the Platform is subjected to copyright and shall not be reproduced, reused, or distributed by any user or a third party without the prior written consent of ClickPost. 

 

How We Use Cookies

ClickPost uses cookies and similar technologies to keep track of users and the services you have opted for. Cookies are small files of information that a site or its service provider transfers to your computer’s local drive through your web browser. If you choose to accept cookies, you enable us to recognize your web browser and retain certain information for the next time you visit us. This may not include personally identifiable information, but rather such data as browsing history, log-in details, language preferences, etc. 

Cookies help us understand your preferences based on past site activities and give us the requisite insight required to maintain and improve our services. Specifically, we compile aggregate data about website traffic and site interactions in order to present better user experiences and develop user-friendly tools in the future. 

You can choose to disable all cookies used by our platform by changing your browser settings.  Look at your web browser’s Help menu to learn the correct way to modify cookies. If you choose to deactivate all cookies, some of our site features will become inactive, particularly those features that make your website experience more efficient. You can know more about this by visiting our cookie policy.

 

Disclosure Of Information To Third Parties

ClickPost does not sell, rent, trade, or otherwise transfer to any outside parties, parts or entirety of your Personally Identifiable Information (PII) unless we give you advance notice. We share some of your PII data with web hosting providers, and other service providers who assist us in operating our website, or conducting our business, or serve our users, so long as they agree to keep this information strictly confidential. We may also disclose your data to abide by the law, enforce our platform policies, protect our rights and the rights of other users, safeguard our intellectual property, and confirm our safety. 

However, we may provide your non-personally identifiable information to other parties for marketing, advertising, and supplementary purposes for the propagation of our services. This does not include your otherwise publicly available data. 

 

Third-Party Services

At our sole discretion, we may occasionally choose to include or offer third-party products and services on our websites. These third-party service providers have separate and independent privacy policies. We don’t hold responsibility or liability for any content, activity or services linked to these third party websites. Nonetheless, if any concerns emerge on your end regarding privacy concerns, please contact us at support@clickpost.in 

 

Data Security And Data Retention Measures

ClickPost places utmost importance on the protection of your data and undertakes appropriate measures to limit the risk of loss, damage and misuse of your data. We store data on the premises of our web hosting partner and keep it for the duration and purposes as mentioned above. After that point, data is kept only for statistical purposes and is not used for any other intent. 

 

Changes To This Terms And Conditions Policy 

We reserve the exclusive right to occasionally update this Terms and Conditions policy to reflect changes in our practices, services and the laws governing us. We can make any material changes in the way we collect, use, and share your personal data at our sole discretion. When we do so, we shall notify users via their registered/updated email address, or by prominently disclosing it on our website as a notice. Therefore, we recommend that you check the terms and conditions page periodically and stay updated at your end. 

 

Children’s Rights

Our site is available for every visitor, irrespective of their age. But, you must be an adult (of 18 years and above) to register on our website and use our services. We declare not to deliberately collect information about children under the age of 13. If you are a parent who believes that we may have retained information about your child who is below 13 years of age, we shall delete their information from our records when you contact us. We abide by the rules stated in the Children’s Online Privacy Protection Act. 

 

Intellectual Property Rights

Any and all forms of information, design, source materials, graphics, patents, service marks, copyrights, and trademarks including our Applications, ClickPost APIs, Products, Site, and Documentation are owned by ClickPost as its intellectual property.  Subject to our terms and conditions, ClickPost grants its users a non-exclusive, non-transferable, with limited license to use our platform and service. You acknowledge and expressly agree that nothing contained herein shall give you the right to use any of our intellectual property except for the provisions explicitly mentioned in our Terms and Conditions. 

The user may not use, share, modify, trade or re-engineer any of the intellectual property displayed on the site or incorporated in our services in any manner, otherwise expressly authorized in a written agreement. 

 

User Agreement

When you visit this Site, you are agreeing to accept the terms and conditions disclosed herein. 

 

Cancellation And Refund Policy

Any cancellation of our services will be authorized as per the contract signed between the user (i.e. you) and the company (i.e. ClickPost). For erroneous transactions, refunds will be processed within 7 working days. However, services once subscribed can’t be canceled.  

 

Contact Details

Please contact us at support@clickpost.in in case you have any queries or comments about our policies and services.