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This detailed review of Qapla was written after an in-depth analysis of-
- 150+ user reviews from various review platforms
- 20+ reviews of logistics experts
- Conversation with 6 D2C brands
- Discussions with 10+ e-commerce supply chain managers
1) What Is Qapla?
Qapla is a shipping management software that provides integrated services for shipping, label generation, and tracking features of your fulfillment operations. The software has over 160+ courier partners in its carrier library, allowing you to have options while handling domestic and international deliveries.
The software allows you to track your parcels through an integrated dashboard. The tracking updates can be pushed out through proactive notifications using the same dashboard. The software will enable you to create essential shipping labels which streamline and optimize the order fulfillment process.
However, the software lacks customization features that do not allow you to create a branded experience for your customers. The software also lacks features that can make scaling an operation easier.
2) Reviews of Qapla: A Detailed Review of Qapla’s Features
The following review of Qapla is compiled after reviewing the opinions of experts, managers, and customers. These reviews can show how a feature or software pans out in the real world.
2.1) Shipping Services
Qapla is a shipping management software. The Software has a decent amount of carriers in its library but lacks other crucial features that you need while scaling and growing your business. Therefore, the quality of services becomes an essential factor when judging the quality of the software.
Pros:
Multi-carrier Integration [ Our Score: 4 out of 5]
The Qapla Shipping software has over 160+ carriers integrated with its API. This allows you to use the services of all these carriers through a single portal.
Cons:
Discount on Services [ Our Score: 2 out of 5]
Unlike other Qapla Competitors, Qapla does not provide discounts on shipping services of its integrated carriers.
Carrier Selection Algorithm [ Our Score: 1 out of 5]
We found multiple reviews of Qapla that show that the unavailability of a carrier selection algorithm can hamper the efficiency of your fulfillment operations. We found this one review that highlights the issues this can cause.
2.2) UI/UX
The user interface and experience of the software you choose are vital as it dictates your fulfillment operations' efficiency and accuracy. The UI of Qapla is not the most user-friendly interface on the market, but it does have some standout features.
Pros:
All-channel integration [ Our Score: 4 out of 5]
The Qapla API has an integrated dashboard where you can integrate multiple sales channels into a single dashboard for better order management.
Cons:
Frequent Bugs and Glitches [ Our Score: 1 out of 5]
Reviews of Qapla show that the software’s UI often glitches when handling higher order volume.
Flexibility in Courier Setting [ Our Score: 1 out of 5]
Multiple Qapla reviews show that the software does not have a proper channel to customize and modify courier settings according to your needs.
2.3) Shipping Label Generation
Shipping label generation can be a tedious process, and the involvement of manual entry can result in errors in the process. This can result in shipments being sent to the wrong address, especially when creating a shipping label for each carrier is different. The Qapla API allows you to generate shipping labels for all its couriers through a single process.
Pros:
Integrated Shipping Label Generation [ Our Score: 4 out of 5]
Qapla reviews show that the software allows you to create shipping labels for your orders from all sales channels in one place for better shipping and order management.
Cons:
Non-Customizable shipping labels [ Our Score: 1 out of 5]
Reviews of Qapla show that the lack of customizations in the shipping labels created from the software can hamper the shipping experience and the quality of branded expertise you want to provide to your customers.
2.4) Post-Purchase Experience
The post-purchase experience on your website can determine whether the customer thinks about your platform or product next time he needs to purchase something from your inventory. Qapla helps you enhance the post-purchase experience on your platform by building effective brand communication that drives customer engagement.
Pros:
Proactive Notifications [ Our Score: 4 out of 5]
Qapla software allows you to send notifications about real-time updates to your customers about their orders.
Cons:
Branded Customizations [ Our Score: 1 out of 5]
Reviews of Qapla show that the software does not allow you to add branding and customizations to any of its post-purchase features, which can hamper the brand image.
2.5) Tracking
Order tracking allows you and your customers to be sure about the arrival of the order and reduces the amount of WISMO calls on your website. A seamless order tracking system also establishes brand trust on the customer side and allows you to manage your orders at the same time effectively.
Pros:
Integrated Tracking Dashboard [ Our Score: 3.5 out of 5]
Qapla software allows you to track all your parcels shipped with over 160+ carriers through a single integrated dashboard.
Cons:
No Real-time Tracking Updates [ Our Score: 1 out of 5]
Qapla reviews show that if you want tracking updates about your parcels, you may have to manually check the status with the AWB number on the tracking dashboard.
3) Conclusion
Qapla is a popular shipping management software in the European market. The software has features that can optimize your shipping operations and help with order management, but it lacks basic features that make it a complete fulfillment solution. Other Qapla alternatives provide a better combination of features and services that optimize your entire fulfillment operations.
The API has been integrated with over 160+ carriers and has merged with a better order management system with various marketplaces. The integrated tracking dashboard within the software also provides a better management and shipping experience.
However, the software does not have automatic tracking updates, nor does it offer any post-purchase features that can help you in increasing customer engagement on your platform.
4) Other Qapla Alternatives
After reading the above review, if you feel that Qapla may not be the best fit for your business, here are some other Qapla competitors that can be a viable option.
ClickPost is a logistics and shipping management software that allows you to manage and ship your orders with its carrier network of over 250+ courier partners.
The software has the best-in-industry post-purchase features that will enable you to offer seamless delivery and post-purchase experience. However, ClickPost reviews show that features of the software are not quite suited for SMB businesses.
Overall Score: 4.5 out of 5
Metapack is an order management software that focuses on the post-purchase experience on your website. The software has over 400+ carriers in its library and provides supply chain support.
The hassle-free and customizable returns experience helps you drive the customer experience. Metapack reviews show that the software does not provide adequate customer service and has a longer wait time for new integrations.
Overall Score: 3.5 out of 5
EasyPost is a shipping software service that provides special discounts on USPS and UPS services and discounted services of widely known carriers.
The software is known for its automatic shipping label generation feature and the branded tracking page that allows you to create a branded post-purchase experience.
But, EasyPost reviews show that the software faces issues with its automatic address upload feature, and the payment options can glitch, resulting in unprecedented delays.
Overall Score: 3 out of 5
WeSupplyLabs is a post-purchase experience software that uses AI/ML to provide automated returns and a seamless post-purchase experience on your website.
The software also offers services and features that allow you to adopt the omnichannel fulfillment approach and provide personalized customization regarding the delivery. However, WeSupplyLabs reviews show that the shipping and order management department lacks features.
Overall Score: 3 out of 5
Aftership is a logistic software that provides integrations with 900+ carriers. The software enhances the checkout and post-purchase experience by providing accurate delivery date prediction and personalized delivery models.
The software allows you to create an advanced branded tracking page that will enable cross-selling abilities and increase post-purchase engagement.
Overall Score: 3.5 out of 5
5) FAQs
5.1) Which businesses prefer Qapla’s services?
Qapla’s features and services are preferred by small and medium scale businesses, where the availability of features is more important than the quality and the depth of the features.
5.2) Does Qapla provide tracking updates?
Qapla does not automatically send live tracking updates to your software. You may have to find the parcel you want to track or enter the AWB number to track your package.