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This multidisciplinary review of WeSupplyLabs is compiled after a thorough review of-
- 50+ user reviews of WeSupplyLabs from multiple review platforms
- 20+ reviews from industry experts
- 10+ feedbacks from D2C brands
- Discussion with 10+ supply chain managers
1) What is WeSupplyLabs?
WeSupplyLabs is a software solution that allows you to automate the post-purchase features on your website for a better user experience. The eCommerce Order Tracking Management software of the company enables you to cut down the cost of your customer support operations by 23% and allows the team to focus on resolving problems. With these integrations on your website, you can build a loyal returning customer base that will help you grow and scale.
The software allows you to add additional features to the checkout page, like the estimated delivery and product recommendations, to increase conversions. The proactive notifications sent to the customers over SMS and emails enable you to have effortless brand communication and develop brand loyalty and trust.
One of the critical features of WeSupplyLabs is that it allows you to automate the entire return process on your website. You can set the parameters and 50+ cases. After this, returns management won’t require manual intervention in most cases and will provide an effortless and hassle-free return and exchange experience.
However, WeSupplyLabs reviews show that setting up the return process and parameters can be pretty tricky. Apart from that, user reviews also show that the software has limited carrier integrations. This can hamper your reach and affect the delivery time.
2) Reviews of WeSupplyLabs: A Multidisciplinary Review of WeSupplyLabs
After getting acquainted with WeSupplyLabs software, let’s take a deeper and critical look at the features and services of the software. All the information and insights shared below have been written after carefully reviewing discussions with industry experts and in-depth reading of the customer reviews of WeSupplyLabs available on various review platforms.
2.1) Shipping Services
While WeSupplyLabs is an automation software, it has shipping services under its service umbrella. This means that you may have to use their shipping services if you are looking to automate the post-purchase experience on your website.
Pros:
Omnichannel Fulfilment Approach [ Our Score: 3.5 out of 5]
Even though the orders are placed through the same channel, you can allow the user to choose the delivery/ pickup method on your website. The software will enable you to schedule doorstep delivery, curbside pickup, and in-store pickup.
Cons:
Limited Number of Courier Partners [ Our Score: 2 out of 5]
While there are just enough courier carriers under the API, WeSupplyLabs reviews show that many customers find it challenging to increase their reach and deliver into some popular yet remote areas due to limited carrier partners.
2.2) Returns Management
Returns are an integral part of the online customer experience, and the services of WeSupplyLabs allow you to automate the return experience on your website and platform. A hassle-free return experience can inspire brand loyalty and help in building a loyal returning customer base.
Pros:
Self-service returns [ Our Score: 4.5 out of 5]
One of the most prominent features is that software allows you to automate the entire returns process of your website. You can automate everything from return approvals to processing refunds and sending update notifications about the refund status with preset parameters.
Cons:
Choice of Carrier for Reverse Logistics [ Our Score: 2 out of 5]
WeSupplyLabs does not allow you to choose the courier partner for your returns. This can affect the return experience on your site and increase the cost of reverse logistics.
Complicated First Time setup [Our Score: 1 out of 5]
WeSupplyLabs reviews show that setting up the returns process on your platform can be pretty complex. While multiple studies highlight the issue, we found this issue that highlights the problems that it can create.
2.3) Order Tracking
Order tracking is an essential part of the post-purchase experience on an e-commerce website. WeSupplyLabs software allows you to create a branded tracking page and push regular tracking updates and notifications to your customer.
Pros:
Proactive Notifications [ Our Score: 4 out of 5]
Reviews of WeSupplyLabs show that the software allows you to send proactive notifications and updates about the orders through emails and SMS to your customers. This will enable you to create a better customer experience and build brand trust and loyalty.
Integrated Tracking [ Our Score: 4 out of 5]
WeSupplyLabs equips you with an integrated tracking dashboard that allows you to track orders across all your sales channels and marketplaces through an integrated tracking dashboard.
Cons:
Shipping Exceptions Update [ Our Score: 2 out of 5]
The order tracking page of the software does not push updates about any shipping delays or shipping expectations onto the branded tracking page. It does not notify your customers about the update either.
Real-Time Tracking [ Our Score: 1 out of 5]
WeSupplyLabs reviews show that the software is not the best at providing real-time tracking updates on the branded tracking page or the marketplace tracking page.
2.4) Shipping Exceptions and Delays
Shipping delays and expectations are a part of every logistics operation. Even though they are better when avoided, there should be provisions in your supply chain operations to handle them once and when.
Pros:
Centralized Inventory [ Our Score: 4 out of 5]
WeSupplyLabs allows you to manage and ship from a centralized location to optimize your shipping operations for maximum operational and financial efficiency.
Cons:
No shipping delay management [ Our Score: 1 out of 5]
While the software provides automated solutions for post-purchase features, the software does not provide any automated solutions for handling shipping delays and expectations. Reviews of WeSupplyLabs show that the software does not send active notifications about shipping delays.
No automated NDR Generation [ Our Score: 2 out of 5]
In case of failed or faked deliveries, you may have to manually generate NDR reports and contact the customers to avoid failed deliveries.
3) Conclusion
While WeSupplyLabs is a viable solution for companies and merchants who are looking to automate post-purchase features on their websites, the software may not be an excellent fit for those who are looking for a complete fulfillment solution. The self-service returns feature of the software and the proactive notifications to the customers make it an ideal tool for post-purchase customer engagement. However, the lack of shipping and order management services can handicap your fulfillment process.
4) Final Scores
In our expert review, WeSupplyLabs scored 3 out of 5. While the software had some interesting features, there are other WeSupplyLabs alternatives in the market that provide those services and other necessary features to assist your entire fulfillment operation. Here are the best WeSupplyLabs competitors that you should consider.
ClickPost is a fulfillment management software that allows you to automate your entire order fulfillment process. The software has best-in-industry features like automated NDR management, proactive notifications over multiple channels, early COD reconciliation, etc.
These features make it one of the most viable WeSupplyLabs alternatives. The service packages and pricing of the software are not suited for small businesses.
Overall Score: 4.5 out of 5
Shippo is a shipping software that allows you to expand and optimize your shipping operations with its multi-carrier integration and exclusive discounts on widely known carriers.
Another standout feature of the software is that it provides international shipping support and access to carriers like DHL, FedEx, etc. However, with the lack of technical support and hidden charges involved, Shippo reviews show that it may not be the best alternative on the market.
Overall Score: 3.5 out of 5
Narvar is an order management software specializing in enhancing your website's post-purchase experience. The software allows you to provide multiple delivery options on the checkout page, including in-store and curbside pickup.
The software may lack shipping management services, and Narvar reviews show that the software does not provide real-time tracking updates.
Overall Score: 4 out of 5
Aftership is a delivery management software that allows you to ship with 400+ carriers through an integrated API and dashboard. The integrated dashboard also allows you to track your parcels in one place, and its returns center will enable you to provide a hassle-free experience on your platform.
But, Aftership reviews say that the technical support provided by the software is not capable enough to deal with the frequent bugs and glitches of the software.
Overall Score: 3.5 out of 5
ShipStation is an inventory and order management platform that focuses on optimizing the workflow of the order fulfillment process. Its comprehensive software package provides you with shipping services with the most widely-known carriers and the other features that make up for a seamless customer experience on your platform.
But, reviews of ShipStation show that the platform is prone to bugs and glitches, and the software does not have adequate customer support to handle the downtime.
Overall Score: 3.5 out of 5
5) FAQs
5.1) Can I automatically approve a return with WeSupplyLabs?
You can set an automatic return approval on your website for better and faster returns. You can select a return logic that allows you to approve the returns for up to 30 days automatically.
5.2) Does WeSupplyLabs provide multi-carrier integration?
WeSupplyLabs has integrated with over 100+ carriers, including some widely known carriers like FedEx, DHL, etc., to provide you with a seamless shipping experience. The software has integrated with shipping software like Shippo and EasyPost.