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Making Customers Happy with Round-the-Clock Communication
ClickPost’s branded customer notifications at every order milestone offer a better customer experience, lower RTOs, and increased repeat purchases.
- Fewer support tickets
- Rapid delay management
- Higher customer loyalty
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Multiple Communication Mediums
Keep customers in the loop with fully branded real-time order status alerts via SMS, Email, WhatsApp, IVRS, and marketing tools. WhatsApp messages have shown the highest engagement and open rates so far.
- Language Localisation
- Prepaid Conversions
- Customer NPS
Language Localisation
Send custom-branded notifications to customers right from the time they check out till the order is in their hands. This is the first chance for brands to craft an incredible post-purchase experience that creates a lasting impact.
A fully branded after-sales experience boosts order anticipation and keeps your customers coming back for more. Therefore, all our SMS, Email, and WhatsApp notifications can be designed to perfectly fit your brand’s aesthetics. You can redesign your template at any time you like.
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Prepaid Conversions
Instill trust and gain repeat customers with COD to Prepaid notifications that nudge customers with cash-on-delivery orders to switch to prepaid. Enjoy improved cash flow, lower returns, and reduced RTO%.
Customer NPS
Gather customer feedback with post-delivery notifications that allow shoppers to pinpoint what they loved or didn’t about the after-sales journey. Improve customer loyalty, drive repeat purchases, and encourage brand advocacy.
Ensure happy customers with quick communication
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Shipment delays
Notify your customers in cases of shipment delays to avoid unnecessary customer escalations.
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Fake Delivery Attempt
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NDR Feedback
See What Our Customers Say
Along with its features, the incredible customer support makes this platform a no-brainer for whoever does ecommerce business - small or big. The team always works with the intention of enhancing the platform by listening to the customers’ needs. I have already recommended ClickPost to a few of my alma mater brands.
We have been using this software for 3-4 years and day by day it’s getting updated, as ClickPost aims to provide a superb experience to its users. It is a very easy and user-friendly software. We are dealing with high-value products and ClickPost helps us to provide on-time updates to customers. We have integrated all internal software with ClickPost and all our statuses get auto-updated which helps minimize manual work.
Completely satisfied with the service and response offered by ClickPost. We are not aware of the TAT that ClickPost follows but we are amazed by the response and issue resolution.
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Top-notch security certifications
SOC 2
SOC 2 standards for worry-free data security
GDPR
Compliant with data security & privacy
ISO 27001
Internationally certified for information security
ISO 27701
Utmost user privacy for safety of users