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1) What is Shipway?
Shipway is an e-commerce automation partner that allows you to automate specific processes on your platform so that customers can enjoy a seamless and uninterrupted shopping experience. On the other hand, the software makes it convenient for merchants to manage and deliver their orders accurately and on time.
The key feature of the Shipway API is that it is a single API integration to integrate with over 600+ carriers, WMS systems, and aggregators. Along with the shipping services, the software provides tracking, notification, and return management services so you can manage everything through a single window. The software allows you to notify customers over SMS, e-mail, and WhatsApp and generate an individual tracking link for each shipment.
There are certain drawbacks to the software. The software has limited reach even with its wide selection of carriers, and it can be challenging to get a new page integrated into the software. The software also does not handle international returns and can give you trouble handling shipping if you have a global customer base. The returns portal of the software is also prone to glitches and shutdowns.
2) Reviews of Shipway: An Exhaustive Review of Shipway’s Features
Let’s take a critical look at Shipway’s features through its user and expert reviews to see the pros and cons of the software in real-time scenarios.
2.1) Multi-carrier Integration
The number of carriers plays a vital role as it allows you to cater to a broader customer base and provide specialised and hyperlocal services in multiple areas without committing more than necessary resources.
Pros:
Number of Carriers [ Our Score: 4.5 out of 5]
According to the shipping service page of the Shipway website, the software has over 600+ carriers in its library.
Cons:
Reach of Courier Partners [ Our Score: 2 out of 5]
While the carrier library is sufficient to deliver to most of the locations, some reviews of Shipway show that the software has limited carrier options when it comes to delivering in rural areas.
New Integrations [ Our Score: 1 out of 5]
Shipway reviews show that users have complained multiple times about the time it takes to integrate new carriers into the software.
2.2) Shipping Management Services
As you scale your organisation, management and convenience features play a crucial role in supporting and accelerating the growth, allowing you to handle the increased order volume.
Pros:
Shipping Automation [ Our Score: 4 out of 5]
Shipway uses AI/ML to provide a carrier selection algorithm which allows you to set self-evolving parameters. This set of rules will enable you to select the best carrier partner that suits your needs at that time.
Cons:
No delay handling services [ Our Score: 1 out of 5]
While shipping exceptions and delays are part of the logistics supply chain, most shipping software has unique systems to avoid and tackle these situations. Shipway reviews show no such provision with the software, often leading to frustrating incidents.
International Shipping Issues [ Our Score: 1 out of 5]
Reviews of Shipway show that the software does not have firm control over the carrier partners and the supply chain, leading to frequent delays and loss of shipments, especially while handling international shipments.
2.3) Returns Management
Studies show that having a lenient return policy and hassle-free returns process can improve customer retention rates and encourage customers to buy more. Shipway software allows you to set up seamless returns on your website.
Pros:
Return and Refund Automation [ Our Score: 4.5 out of 5]
One of the most popular features of Shipway is that it allows you to automate your return process and provide easy refunds to your customers. The software has integrated with reliable and promising payment gateways supporting easy refunds and reversals.
Cons:
Unreliable Returns Portal [ Our Score: 1 out of 5]
Reviews of Shipway show the software’s returns portal is prone to frequent shutdowns and glitches, which can bring down your entire returns system.
2.4) Customer Experience
As technology gives us access to a broader range of products, the customer experience of the website or platform can become an essential factor in determining the success of the forum.
Pros:
Branded experience [ Our Score: 4.5 out of 5]
The Shipway software allows you to provide your customers with a branded experience, from a branded tracking page to a branded returns portal. The software also allows you to send branded notifications over email, SMS and WhatsApp.
Cons:
Delivery Date Prediction [ Our Score: 2 out of 5]
Shipway reviews show that the software does not allow you to display accurate estimated delivery dates on the checkout or product page.
3) Conclusion
Shipway is a software partner that will allow you to automate most of the processes on your platform for your convenience and the convenience of your customers. The software’s features enable you to use its single window dashboard and single courier API integration to integrate with over 600+ carriers, WMS systems and marketplaces.
The Returns program of the software can automate the return approval process, allowing hassle-free returns for your customers. Along with that, the software has integrated reliable payment gateways that allow for easier and quicker refunds. The software can also help in redefining the customer experience. Integrating with the software will enable you to create a branded returns and tracking page. You can notify your customers about order updates over SMS, email and WhatsApp.
Although the features of the Shipway are credible, Shipway reviews suggest that the software may not deliver on all of its promises. The software’s customers usually face international shipping issues, and the software's return portal is prone to frequent shutdowns and glitches. The software is also said to lack shipping management features, and other features are often said to glitch out while handling higher order volumes.
4) Shipway Alternatives
Shipway scored 3.5 out of 5 in our expert evaluation. If you are looking to explore other alternatives, here are the top 5 alternatives of Shipway that scored better or the same and have the same suite of services.
ClickPost is a shipping and customer experience management software which offers a complete end-to-end fulfilment and automation solution. The software allows you to use a single dashboard to ship and track your orders with over 250+ carriers. The software pulls live tracking updates and updates them on the branded tracking page. The software has features that can help in post-purchase engagement and increase conversions. However, the features and services provided by the software are not suitable for SMBs.
Overall Score: 4.5 out of 5
Pickrr is a shipping aggregator that delivers over 29k+ pin codes within 24-48 hours. The Pickrr software uses data intelligence technology to provide actionable insights into your operations to enable you to make data-driven decisions. The software is known for its return automation feature and allows you to reduce RTOs. However, since Pickrr is a shipping aggregator, Pickrr reviews show that the software cannot handle high order volumes and often faces pickup delays.
Overall Score: 3 out of 5
Shyplite is another popular shipping software in the Indian market, with over 30+ carriers in its carrier library. The software provides a single-window innovative shipping dashboard that lets you set self-learning and real-time parameters for carrier selection. The flat rate shipping and no monthly fee pricing model of the software make it feasible for newer businesses. However, Shyplite reviews suggest that software faces international shipping issues and can ideally handle a low order volume.
Overall Score: 3.5 out of 5
Shiprocket is one of the most popular shipping aggregators in the Indian market, as it provides reliable and seamless services. The software focuses on providing automated shipping solutions to its customers, as it has already negotiated SLA terms with its 17+ carrier partners. While the software provides a single API integration for order and shipping management, ShipRocket reviews show that the software has frequent delays in COD remittance and the NDR and failed delivery notifications may be delayed.
Overall Score: 3.5 out of 5
Vamaship is a logistics and shipping solution that focuses on providing quality shipping services at the best possible rates. The software acts as a marketplace where the logistics companies can advertise and market their products, and their customers get to choose the services that suit their needs. The software focuses on enhancing the shopping and buying experience on the platform. While the software claims to provide services for returns management, Vamaship reviews show that the customer had to deal with heavily delayed RTOs and frequent loss of shipment.
Overall Score: 3 out of 5
5) FAQs about Shipway Reviews
5.1) Does Shipway provide a free trial?
Shipway does offer a 7-day free trial to all of its customers to try and test their product.
5.2) What platforms does Shipway Support?
Shipway has an existing use case for some e-commerce platforms like Shopify, Magento, etc., while lacks other popular international platforms like Woocommerce and eBay.