Top 14 Last Mile Delivery Software in 2025

Overview

Among modern eCommerce customers, the demand for fast and reliable delivery is stronger than ever. Maintaining this growing customer demand is impossible without efficient last-mile delivery software. 

Amazon’s debut of its autonomous delivery robot (Amazon Scout), Walmart’s rollout of a two-hour delivery service, and the launch of Cainiao by Alibaba Group have raised the bar of customers’ delivery expectations, making last-mile delivery one of the critical factors for logistics success. Not only delivery speed, but also delivery accuracy, transparency, and flexibility have now become essential to determine customers’ post-purchase experience. 

But, here’s a quick reality check: Managing the final-mile delivery experience is no easy task, as it requires navigating a range of challenges, like the management of unpredictable traffic, coordinating with customers, and handling non-delivery reports. This is exactly where last mile delivery management software solutions comes as a savior. 

While you may find tens of thousands of final mile delivery software with a simple Google search, not all of them offer the features and capabilities needed to meet specific delivery requirements. That’s why, in this article, we’ll explore the top 15 last mile delivery platforms that keep their promises. 

Let’s start!

What Is Last Mile Delivery Software?

The entire logistics journey is categorized into three main parts: First-mile, mid-mile, and last-mile. Last mile delivery is specifically the last leg of the delivery journey where the orders finally reach their destinations from the last distribution hub. 

Since at this point, delivery stakeholders finally interact with the end customers, it’s considered the most vital part of the entire journey. Any loopholes like communication gaps, last-mile delays, and fake delivery attempts can severely impact customer satisfaction. 

Last mile delivery software is a system designed to help businesses smoothly navigate the final-mile delivery process, so goods reach the end consumer on time. 

Typically, a last-mile delivery management solution comes up with a host of functionalities specially designed to mitigate last mile delivery issues.

Top Last Mile Delivery Challenges Enterprises Must Tackle for Efficient Logistics

As we’ve already mentioned earlier, last-mile delivery is the trickiest part of the entire logistics ecosystem. It’s associated with a range of delivery challenges that can negatively impact your entire order fulfillment operations.

These challenges include:

1. High Delivery Costs

Unlike first-mile and mid-mile, last-mile delivery often involves multiple spread-out stops that consume more fuel and labor costs. In addition, with the rising demand for super-fast service, brands usually opt for extra resources like crowdsourced delivery, which further costs them extra bucks. According to the latest report, last mile delivery accounts for 41%-53% of overall logistics expenses. These extra costs can severely impact your profit margin when not managed properly. 

2. Traffic and Route Optimization

Traffic congestion, especially in tier 1 and tier 2 cities, is one of the major challenges businesses face during last-mile delivery that can lead to unpredictable delays. Apart from that, problems like limited parking areas, roadblocks, and restricted areas extend the timeline of the delivery. Improper fleet management can limit the flexibility of delivery routes, and cause delivery driver fatigue. 

3. Address and Location Errors

Often, customers rush to place orders and mistakenly input the wrong addresses. This makes it difficult for delivery agents to locate the accurate shipping address. As a result, delivery attempts fail, which in turn increases operational costs and degrades customers’ shopping experience. 

4. Customer Unavailability

Just like address and location errors, customer unavailability is another major hurdle businesses face in this final leg of the shipping journey. In such cases, recipients usually remain unavailable when the delivery attempts are made due to reasons such as work commitment, last-minute outing plan, or simply their reluctance to accept the order. This further results in redelivery or Return-to-Origin (RTO) — both of which can shake the bottom line.  

5. High Return Rates

Last mile delivery is the step where most of the delivery glitches occur that lead to non-delivery reports (NDR). These mostly include incorrect delivery addresses, sudden cancellations of orders, customer availability issues, etc. If these NDR issues are not addressed in the right way, it leads to increased return rates. These software help ensure fulfilment of on-demand delivery to ensure customer expectations are met.  

Top 14 Last Mile Delivery Software in 2025

To craft this list of the top 15 last mile delivery management software, we looked at their expertise. We dove into their ability to handle last mile delivery challenges, evaluated how easy they are to use, and sifted through hundreds of customer reviews. Let’s get into them one by one:

1. ClickPost

ClickPost is an AI and data-first intelligence logistics platform that wants to evolve into an ultimate commerce operating system in the future. Though it has been designed to take care of end-to-end shipping operations, it’s particularly adept at managing the challenges and complexities associated with final mile delivery. 

Lack of comprehensive shipment visibility is a big issue for many businesses. This SaaS company makes it easy for them by offering a centralized portal, where they can get an extensive view of the journey. This sends checkpoint-specific delivery updates to customers via their preferred channels, be it email, SMS, or WhatsApp. To further aid both logistics operations and customer support teams, this software integrates with 400+ carriers to enable GPS tracking, plus various ecommerce tools, like WMS, TMS, and CRMs.

Apart from that, this last-mile automation software has come up with NDR and fake delivery management systems to reduce RTO% for businesses. It specializes in supply chain and order management, helping businesses provide well-time on demand and same day deliveries. You can also track metrics around all types of deliveries via 30+ analytics reports available on a regular basis.

2. OnFleet

OnFleet provides a complete package of functionalities needed to manage final mile delivery operations. It's designed to cater to any industry, including food & beverages, retail, small businesses, and more. 

OnFleet eliminates the process of time-consuming manual route planning with automated route planner software. Besides, it offers detailed shipment visibility with real-time tracking information, so both you and your customers can monitor the entire delivery journey. The best part about OnFleet is it provides SMS, email, and triggered notifications to all the stakeholders, so everyone can stay in the loop. 

Alongside, it provides a dedicated driver management app to ease the dispatching process. OnFleet’s feature set is undeniably convenient for managing the final leg of delivery, but the steep learning curve and high pricing can make it less appealing to businesses looking for a budget-friendly and straightforward solution. 

3. Shipsy

Shipsy is an all-inclusive logistics management software that provides a dedicated solution to streamline final mile delivery. Its main focus is on accurate and on-time delivery, so it offers features like route optimization, geofence-based driver allocation, a unified dashboard to track last-mile operations, and so on. 

Shipsy gives you complete control of driver management, allows for zero contact delivery, and offers customizable screens to obtain POD. It also sends up-to-the-minute alerts to identify optimization opportunities down the line. Shipsy provides a custom portal where customers can reschedule their deliveries on their own. 

4. Track-POD

Track-POD’s delivery management app or software has been specifically launched to improve the delivery success rate. When it comes to managing the last leg of the journey, it offers a complete toolkit for businesses.

First off, its multi-stop route optimization solution fetches the most convenient route, so you can save on fuel and delivery costs. Besides, it lets you schedule end-to-end delivery, offers proof of delivery notifications, and allows you to track the deliveries in real time. While Track-POD is extremely easy to use and budget-friendly, you may face frequent technical glitches while tracking shipments.

5. SmartRoutes

SmartRoutes is a logistics planning and management platform. With this tool, you can plan efficient delivery ways, schedule delivery routes, and efficiently manage them. It also lets you adjust vehicle capacities, sends automated delivery updates to shoppers, and provides a white-labeled tracking page to them.             

In fact, your customers can also call drivers to know the status of their orders. Apart from this, it provides branded POD documentation to ease the delivery confirmation process.

7. RouteXL

RouteXL is one of the most trusted route-planning apps. With RouteXL, you can effortlessly optimize delivery routes for multiple locations to minimize travel time. This further will save your shipping costs and maintain the shipping budget. You can also share routes with others, maintain communication with drivers, and manage and track the entire delivery journey. Though RouteXL is excellent in optimizing delivery routes, it lacks some advanced features like POD capturing, branded tracking, etc.

8. RoadWarrior

RoadWarrior offers two different solutions for route planning. One is for drivers and the other one is for teams. RoadWarrior considers a range of factors like traffic, drop-off priorities, school zones, tolls, and one-way trips to find the most suitable transportation routes. You can also add availability time windows and adjust your routes in seconds. The solution that has been specially launched for teams lets you manage drivers and monitor the team’s access. However, RoadWarrior doesn’t offer any built-in features for the POD collection, but you can use an add-on for POD from its marketplace. 

9. Routific

With the mission to make route optimization software accessible for everybody, Routific entered the market. It focuses on slashing delivery costs by 25% with its premium services. From route creation, dispatching, and live tracking to sending delivery notifications to shoppers and predicting ETAs, it takes care of everything. Routific also offers an API integration that you can integrate with your current eCommerce system to automate the entire process. 

10. OptimoRoute

OptimoRoute offers a bunch of product features specially designed to smooth out last mile logistics bumps. To begin, it helps you get the most efficient routes and schedule them for drivers. The best part is that OptimoRoute takes into account multiple aspects like priority, time windows, rate range, reverse logistics, skills matching, etc to strategically schedule routes. 

It also calculates working hours to eliminate overtime and extra costs. Not only that, it also helps you track the entire delivery journey, and capture different forms of POD. Alongside these, it offers a barcode scanning feature, real-time route modification solution, and truck routing feature. 

11. Paragon Routing

Paragon Routing has entered the market as a simple routing software. Gradually it has expanded its solutions to tackle other areas of the last mile delivery journey. These include multi-depot routing, intelligent routing for home delivery, real-time performance tracking of vehicles, waypoint mapping, and so on. 

12. Route4Me

Route4Me is another best last mile delivery software available on the market. Route4Me has come up with multiple platforms that focus on improving different aspects of the final mile shipping journey. These include route planning, dispatching, tracking, assessing driver efficiency and customer experience, etc. Route4Me has a number of features that will help businesses manage everything on the go. However, most businesses have mentioned that Route4Me offers inaccurate EDDs. 

13. DispatchTrack

DispatchTrack is an all-in-one last mile delivery solution that has been helping businesses achieve faster routing times, NPS improvement, and delivery success. Under its product package, you will find solutions such as AI-powered route optimization features, dispatching & tracking solutions, proactive customer notifications, and so on. DispatchTrack’s route optimization feature is one of the most advanced route planning systems available on the market. But one drawback you may face is the lengthy setup process required to configure a route.  

14. Onro

Last but certainly not least, we have Onro as one of the best last mile delivery software. It offers everything you might be looking for in a final mile delivery management solution. These are delivery management, order pickup, barcode scanning, POD management, COD management, and more. Onro also offers two different apps to streamline the process — the driver app and the customer app. Through the driver app, you can track drivers’ work efficiency and manage them. On the other hand, through the customer app, your shoppers can monitor and control the orders on their own. 

7 Benefits of Last Mile Delivery Tracking Software

According to the latest report by Future Market Insights Inc., the global sale of last-mile logistics software is expected to grow by $47,733.5 Million by 2034. But why? What are the reasons behind such popularity, especially when there are so many delivery businesses in operation? The answer lies in the benefits last mile software brings to the plate.

Here we have mentioned a few:

1. Real-Time Tracking 

Unpredictable traffic conditions and the high density of stops make it difficult for businesses to monitor the entire delivery journey. This further leads to issues like lost packages, failed deliveries, and customer dissatisfaction. With the help of last mile delivery solutions, businesses can get detailed information on the packages’ whereabouts on a centralized dashboard. Real-time visibility further simplifies the entire process and keeps business operations on track. 

2. Enhanced Customer Experience 

After hitting the buy button, customers eagerly wait for only one thing —their parcels. In such a situation, if they don’t get on-time updates, their trust in the brands erodes. These last mile delivery management solutions eliminate this issue, offering on-time delivery updates to shoppers on each milestone. These tools even offer a complete branded tracking page and let you customize the delivery alerts, so you can improve your brand awareness. 

3. Optimized Route Planning 

One of the main reasons companies choose last mile delivery software is its route optimization capability. It analyzes real-time data, considers historical traffic information, and leverages AI and ML algorithms to fetch the most optimal delivery routes. As a result, businesses can save on delivery resources and fuel costs, which improves profit margins. They can also ensure faster delivery times, keeping customers happy.

4. Increased Operational Efficiency 

These last mile delivery solutions come up with automation functionality to perform various tasks in the last mile delivery journey. These include smart carrier allocation, dynamic routing, automated delivery alerts, digital POD, and more. Consequently, it reduces manual intervention and allows businesses to focus on more important aspects of the business.   

5. Reduced Delivery Failures 

Last mile delivery management tools play an important role in reducing delivery failures. First, it sends automated delivery updates with EDD to customers, so they can stay prepared to receive the items. It also provides shoppers with the flexibility to modify the delivery windows at their convenience. In case delivery attempts fail, a few solutions like ClickPost offer automated NDR (Non-delivery Report) management features. This system automatically coordinates with customers and delivery agents to make the next delivery attempt successful. 

6. Better Resource Allocation

Final mile delivery management platforms analyze past performance to forecast peak delivery times so businesses can assign the right number of drivers to manage deliveries. This even mitigates the problems of overstaffing and understaffing. On the flip side, it reduces expenses associated with hiring and retaining extra drivers that are not needed during off-peak seasons. 

7. Data-Driven Insights 

These last-mile delivery solutions have integrated an in-built analytics module that provides nitty-gritty reports on every activity related to this last mile logistics. These mostly include delivery notification reports, driver performance reports, and customer communication reports. It should also give you specific reports on the overall performance of your integrated shippers. You can monitor these reports from time to time to check where exactly things are going wrong and what you can do to improve. 

Final Conclusion

Believe it or not, last mile delivery software solutions are key to sustainability in the ecommerce, retail, and B2B market. In a scenario where brands are competing against each other to win customers’ loyalty. Thus integrating unique solutions to provide top-notch customer experience, adding a last mile delivery software to your tech stack is no longer an option — it’s a necessity. It helps eliminate all last mile delivery challenges, so you can create the WOW experience for your customers. 

We hope this list of top 15 last mile delivery software can ease the decision making process for businesses everywhere. Beyond this list, there are other software like Bringg, Fareye, and Loginext that may have offerings that interest you. Now it’s your turn! Manage some time from your busy schedule, try out these solutions on your own, and then go for the one that suits your requirements.